Colonial Volkswagen Subaru

Everyone was real nice and sincere and genuine. Not your typical buying experience. Would definitely recommend this dealer ship and the people I dealt with. Sincerely, Roberto Faltz typical buying experience. Would definitely recommend this dealer ship and the people I dealt with. Sincerely, Roberto Faltz More

My wife and I were looking to purchase a certified pre-owned VW EOS. After searching the online inventory of all VW dealerships in a 100 mile radius, we found a 2010 VW EOS at Colonial VW with a very pre-owned VW EOS. After searching the online inventory of all VW dealerships in a 100 mile radius, we found a 2010 VW EOS at Colonial VW with a very attractive sales price. After reading about the incentives and perks offered by Colonial we were determined to purchase our vehicle from their dealership. I called the dealership to inquire if the car was for sale and spoke with Rick Trier. He was very professional and friendly and answered all the questions I had regarding this vehicle. We were able to negotiate a price over the phone and I gave him a small deposit to hold the vehicle for two days until my wife and I could travel the 2 hours to see the car in person. Prior to arriving at the dealership, Rick called and said he would have the vehicle fully detailed and waiting for our inspection. We arrived at the dealership around 6:15pm on a Friday evening. Our VW EOS was sitting outside looking better than brand new. Rick came out and met us and asked if we were ready to test drive the car. He escorted us inside to retrieve the keys and also offered us a drink. Rick then afforded us the opportunity to take two test drives due to us having our two sons with us. Due to the quality of the pictures and description of the vehicle on Colonial's website, we were not disappointed at all once we saw the vehicle in person. After test driving the vehicle, Rick introduced us to Joe Inglima, Colonial's Business Manager. Joe thoroughly explained all the necessary paperwork that needed to be completed to finalize the sale. He explained the extended warranties that were available but at no time pressured us into purchasing them. The paperwork was competed in a very efficient and expeditious manner. After all paperwork was complete, we met with Rick again who showed us all the options the VW EOS had and how everything worked. Rick also paired our cell phones to the vehicles Bluetooth system and assisted us in establishing our satellite radio account. By 8:30pm we were leaving the dealership with our VW EOS. Rick was great throughout the entire sales process. He called the next day to see how our ride home was and to ensure we were satisfied with our purchase. This was truly the best car buying experience we had by far. If you are in the market for a vehicle, do yourself a favor and call Rick. More

Sales person was very polite, not real pushy or aurgumentive. Worked out deal to fit my budget. The lady in finance was extremly helpful in chosing warranty. She was very polite, had a very nice at aurgumentive. Worked out deal to fit my budget. The lady in finance was extremly helpful in chosing warranty. She was very polite, had a very nice attitude. What really amazed me was I had a pre approval from my credit union. Did ask until agrreded on a car. They even tried to match or better. This was a very good experiance the easiest time with no pressure to buy. I would like to thank them all very much. More

Having heard so much about Subaru and their overall reliability and impact, I'm proud to finally say that I'm a Subaru lifer. My wife and I recently purchased a 2011 Subaru Legacy 3.6R Limited from Co reliability and impact, I'm proud to finally say that I'm a Subaru lifer. My wife and I recently purchased a 2011 Subaru Legacy 3.6R Limited from Colonial Subaru. Colonial Subaru stands out for their dedication to the customer. Not only do they provide you with outstanding service, but their determination and desire to truly make you feel welcome and comfortable is so important and evident. From the moment you enter into this dealership, you feel a sense of openness and are not overwhelmed with nagging sales people. Instead, you are greeted like you just walked into a friends house. My wife and I felt very warm and cozy from the moment we entered Colonial. Upon arrival, we knew the specifications of the vehicle we wanted and to our surprise, our sales person (Arthur Reyes) immediately showed us our new purchase. With some additional component configurations, and some great work done by Marc Rosenstein, our new Subaru purchase was under way in a very timely fashion. During our visit to Colonial, we were greeted with open arms by Eric Stamps. Not only was he fully focused on our comfort level, but he was very open to our needs and financial considerations during our visit. With Colonial's exceptional perks, We'd highly recommend anyone interested in a Subaru to visit Colonial first. You will not be disappointed. More

I had been in the market for a Jetta Sportwagen TDI for a while, done plenty of research, and had some pretty specific questions that I wanted answered before I made a purchase. After visiting a few dealers while, done plenty of research, and had some pretty specific questions that I wanted answered before I made a purchase. After visiting a few dealerships and leaving frustrated at their lack of knowledge and customer service, I was pleasantly surprised when I walked into Colonial VW and was approached by Rick Trier. He went the extra mile to find me answers leaving me very impressed at the level of customer service. This was my first new car purchase and the staff made me feel comfortable every step of the way. Most importantly, I absolutely love my new jetta and look forward to many happy years with it. More

I know this dealership for many years. I have to say that previously it was not the best place for buying or leasing car. However now it is a completely different business: excellent Subaru team, very friend previously it was not the best place for buying or leasing car. However now it is a completely different business: excellent Subaru team, very friendly people, and good selection of the cars. Larry Feldman, manager, is an amazing person: very friendly and knowledgeable professional; he really understands the customer’s needs. He gave me several very helpful financial advices. Also I would like to say a few words about Randy Walker. He showed me as many cars as I wanted. I could test several cars. And, it seems to me, Randy was ready to show me and test with me all cars that he had on the parking lot. I did not feel any presser from him and Larry Feldman. Everything was done nicely, without any presser. This new Subaru is my fourth Subaru in a row. I began to drive my first Subaru Forester in 1999. If you are looking for reliable car with very good gas mileage, don’t even think twice – there is only one car and it is Subaru (any model). Believe me I could compare Subaru with Infinity (FX35 is my second car), Lexus 330 (my friends have it), AVD Mercedes. There is nothing to discuss: if you need to make a show for your neighborhood and then to have a problem in show day – go to Mercedes dealership. If you want to be safe at any time you have no choice – you should go to the nearest Subaru dealership. More

I have purchased 5 cars from Colonial and each visit has been very professional and comfortable. My sales person Rick was Hillarious at times and serious at times which made my experience very pleasurabl been very professional and comfortable. My sales person Rick was Hillarious at times and serious at times which made my experience very pleasurable and confortable. He was very knowledgeable and I never felt pressure from the dealership. More

On Monday May 31st I had made a decision to look for a new car.I was actually just shopping to see what kind of trade in value I could get for my Beetle. I stopped in at Colonial Volkswagen Dealership, an new car.I was actually just shopping to see what kind of trade in value I could get for my Beetle. I stopped in at Colonial Volkswagen Dealership, and was pleasantly suprised how quickly I was approached by a salesman( Rick Trier).I told him what I was looking for. He immediatley said" I am going to sell you a car today". I was a little floored by this remark, but nothing was further from the truth. He did sell me a car that very day. He was great. There were no gimmicks up his sleeve. He was sincere at finding me a car that I would be happy with. Needless to say I bought a beautful Jetta from the dealership. Everyone at the dealership was great. I honestly believe that personality is an important factor when it comes to selling. Mr Trier's personality and professionalism made an hard decision purchasing an new car to an easy transaction. Not only is he great at selling vehicles, he can recommend a fantastic sandwich. More

I went to Colonial looking for a preowned car. As the salesperson was pulling out the car for me to test drive it, another mechanic was backing up as well and lightly collided with the car, causing a sli salesperson was pulling out the car for me to test drive it, another mechanic was backing up as well and lightly collided with the car, causing a slight scratch on the paint job. The sales guy acted like it's nothing and shrugged it off! Already feeling suspicious, I went inside the showroom to negotiate on the pricing only to find out there was no negotiation to be done. The sales guy immediately brings out his manager and he started pressuring me into buying the car, even resorting to lame tactics like pretending to talk to someone and then warning me that he just received an offer from someone on that car and that I'd have to sign the papers right away. I walked out of the showroom. I wanted to keep my options open so, I asked them for a quote on a new car. I told them another dealership offered me a lower price. Colonial was willing to match that price. Colonial also had $250 coupon online which says that after negotiating my best deal, I can apply that coupon for additional discount. When I inquired about it, Colonial said that the coupon doesn't count. It doesn't speak very highly of a dealership which doesn't honor what it says on the coupon. They are using false advertising to think that you're getting the best deal! Well, I went to Piazza dealership and they gave me the price that I would've gotten with the coupon discount. So, be wary when dealing with Colonial. Piazza gave me the best price of all the dealerships upfront and I was still able to negotiate further while Colonial only matched other dealership's pricing. More

My husband's and my luck had run out. Our only car was totalled on I-95. Without any means to physically go out and hunt dealer to dealer, we started searching online. First to catch our attention was the totalled on I-95. Without any means to physically go out and hunt dealer to dealer, we started searching online. First to catch our attention was the consumer ratings on Subaru itself... and the resale value they hold. Searching near our zip code, Colonial was among the listings that popped up. We called ... and Bella was the first to greet us on the phone. She had us at "Hello!" What an awesome "first contact" to have ... first impressions really are lasting... and it only got better from there! Bella listened to our tale of financial woe and connected us to Bob Andersen. Bob listened to our particular details and based on what we explained, he had us fill out a loan application online. Less than 15 minutes after hitting "SEND," Bob called us to say, "we can help you! I'll pick you up in 45 minutes!" Bob picked us up in one of the 2011 Subaru Impreza Outback Sport wagons that we mentioned from seeing their inventory online. I was able to do my test drive from our driveway to the Colonial dealership! Perfect! The car just felt "right" both from my side as driver and from my husband's perspective in the passenger seat. There was no pressure from Bob whatsoever... it was clear that he was a man of his word and his main onbjective was to make sure we were comfortable about every aspect of the deal ... from the car itself, to the financing details, to any upgrades we did or didn't want! Within 2 hours, papers were signed, the car was detailed, the roof rack was installed, a detailed demonstration of every button and knob was given... it just got more and more comfortable with NO pressure whatsoever! We drove OUR Subaru Impreza home that night! We are beyond pleased with Colonial Volkswagen Subaru... Bella, Bob, Adriano ... everyone we met either just in passing, or actually working directly with us in our purchase... everyone made our purchasing experience perfect in every way! More