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Colonial Nissan of Medford
Medford, MA
1,566 Reviews
Our highly trained sales staff at Colonial Nissan has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,566 reviews
February 15, 2010
The service and fairness received from this dealership results in a good feeling for me as a consumer. I feel they are honest and compassionate,two characheristics not found at every new or used car deale results in a good feeling for me as a consumer. I feel they are honest and compassionate,two characheristics not found at every new or used car dealer.I own one Nissan and lease another and I'm very pleased with both vehicles.The service end of owning or leasing a car is important because every car needs servicing and the services dept at Colonial headed by James Islami is outstanding..My Name is Joseph Cardello More
by J cardello
Employees Worked With
Jim Islami and Paul Rowe and Flavio
February 12, 2010
I needed service for my vehicle and after having had exceptional service in the past with prompt and courteous attention, colonial nissan was an easy choice.I was very pleased this time as well. Jim Isl exceptional service in the past with prompt and courteous attention, colonial nissan was an easy choice.I was very pleased this time as well. Jim Islami was totaly knowledgeable with all my needs!! Thanks for everything and I'll definately see you guys next time. More
by goodresults
Employees Worked With
james islami
February 10, 2010
I take my Xterra to Colonial Nissan for all of my scheduled maintenance service. The staff, including the service manager Jim, are always helpful in getting my vehicle in and out quickly and effecien scheduled maintenance service. The staff, including the service manager Jim, are always helpful in getting my vehicle in and out quickly and effeciently. When the mechanics recommend additional needed work, it's always at a good/fair price and the service team gets it done around my busy schedule. More
by leslieahughes
Employees Worked With
Jim Islami
February 10, 2010
Bring our nissan altima in for service and repairs up front and advised us about services needed and spoke to Ken in service and very helpful and explaining services and some of the maintance needed gave front and advised us about services needed and spoke to Ken in service and very helpful and explaining services and some of the maintance needed gave us a free rental for the day so we wouldn't be without a vehicle for the day great service staff and called with update and when our altima was ready to be picked up More
by riatia
Employees Worked With
Ken
February 10, 2010
fast friendly service, excellent work done on my car. the service manager james islami was ery courteous and kind. i explained my problems to the service writer "sunshine" kenny. He immediatly understood service manager james islami was ery courteous and kind. i explained my problems to the service writer "sunshine" kenny. He immediatly understood my brake and steering concerns with my new versa. His professionalism and sunny disposition put me very much at ease. I chose to wait for my car to be serviced. the write-up was quick and easy. The technician test drove, diagnosed and repaired my vehicle very quickly. Excellent service and a cheerfull sunny atmosphere. More
by bestep
Employees Worked With
james islami
October 27, 2009
I find them to be unethical in their price quoting, and to have extremely poor customer service. I brought my car (Nissan Maxima 2004) in with an inoperable blower part on a Saturday. When I dropped to have extremely poor customer service. I brought my car (Nissan Maxima 2004) in with an inoperable blower part on a Saturday. When I dropped my car off they did not inform me about a charge to diagnose the issue. They then called me 4 hours later and said we have one part left in inventory to fix my car and that it would be $450. I told them that it was too much and that I had an extended warranty and that I would bring the car back on a weekday so that they could call the extended warranty company on Monday to see if the replacement part was covered under my policy. At that point the service rep was upset and told me it would cost $93 for the diagnosis in order for me to pick up the car. I asked him why it was not disclosed to me at drop off and he started quoting Massachusetts law and that how they were allowed to charge this amount. After some debate he said, no charge come pick up your car. The following Monday I brought the car back to them so that they could check with my extended warranty provider to see if the part was covered, Colonial Nissan called me back to confirm that the entire procedure was covered less a $50 deductible but that it would take a week to order the part. I had to then chase them every week for 3 weeks to see whether the part had come in. When I escalated the matter to the service manager, he told be to be patient and that these things take time. When I pushed for an answer and threatened to complaint, miraculously the part was in their inventory! I left the car with them for repair, under the explicit understanding that the entire procedure, less a $50 deductible was covered. The next day they called me to say nothing was covered and that the replacement procedure would now cost $270.80 (note – previously it was diagnosed as $450) Were mistaken then or now...or do they just make up figures? When I pushed them to check with the extended warranty company they said only $59.30 was covered. Desperate for my car, I had it fixed, paid the $211.50. When I later called my extended warranty company to checkout the story, they said the reason why full coverage was not extended (less deductible) is because Colonial Nissan does not follow the national labor guidlines (such as - Mitchell); therefore, what should have been 0.3 hours of labor, was charged as 2.0 hours of labor. I realize dealers get to pick their own labor allocation but when you add $190 (2 hours of labor) for something the average dealership across the country is charging 6.6 times less, you can see my frustration with the “padding” being applied by the dealership…had I authorized the fix on the first day I brought my car in, they would have fleeced me for even more ($450). Very, very, disappointing experience and I hope others are not falling trap to this dealership. More
by Amyn
Employees Worked With
Ken Borofsky
September 20, 2009
My lease was up on my 06 Sentra and I had a horrible experience trying to find out my options from Ira Nisaan in Woburn. They flat out lied to me and said I had no options at the end of my lease. Luckil experience trying to find out my options from Ira Nisaan in Woburn. They flat out lied to me and said I had no options at the end of my lease. Luckily I took a trip to Colonial Nissan in Medford. They assured me that everything the previous dealership told me was false, and laid out every available option I had. They helped me resolve my lease issue and walk away with a great truck all in a matter of hours. I strongly recommend taking a trip here for future purchases, and strongly suggest to stay away from Ira Nissan in Woburn. More
by sublimefan1313
Employees Worked With
Alan Gallagher
September 03, 2009
I have nothing but good things to say about my experience at Colonial Nissan of Medford. In the past I have leased cars, but had decided it was time to buy this time around. Typically I dread the back and at Colonial Nissan of Medford. In the past I have leased cars, but had decided it was time to buy this time around. Typically I dread the back and forth that goes on over numbers/cost, but not anymore. Richard was very straight forward. Showed me what I asked to see and didn't try to sell me on any additional models. He was thorough and knowledgable about the Sentra. When we sat down to discuss price, he asked what range I was comfortable spending on my monthly payment and how much I was prepared to put down and in the end they came through at the lower end of my price range. I would not hesitate to recomend them to friends or family and will certainly feel comfortable doing buisness with them again in the future. More
by newcar222
Employees Worked With
Richard, Paul, Adam
May 28, 2009
Horrible service experience. 6 or 7 trips $2500 and a car that is still not completely fixed. It began with an airflow sensor that they were unable to install correctly even after 4 visits. In addition they that is still not completely fixed. It began with an airflow sensor that they were unable to install correctly even after 4 visits. In addition they replaced coils and plugs to the car for a problem that was more than likely caused by the airflow sensor. They even had trouble diagnosing a leaky AC system. More
by ss02474
Employees Worked With
Service department
May 04, 2009
I stopped by Colonial Nissan of Medford one Saturday afternoon as I was in the market for a new car and this dealer was convenient. Having limited knowledge of the Altima, I was soon brought up to par afternoon as I was in the market for a new car and this dealer was convenient. Having limited knowledge of the Altima, I was soon brought up to par by the very informative and quite knowledgeable staff. Not only were they very helpful but also very patient!!!!! I did not feel pressured in any way and therefore, the end result is I bought a 2009 Altima which I love and am enjoying. Thanks guys for all the help. More
by bocabello
Employees Worked With
Adam, Carlos, Kaser & Paul
