Colonial Nissan of Medford

I went here to buy a used car. While negociating a deal on a car I was interested in the car was sold to someone else. While waiting to hear if they had any other cars another salesman(who was watching tv on a car I was interested in the car was sold to someone else. While waiting to hear if they had any other cars another salesman(who was watching tv in the show room)yelled out "Footballs for fu**** FAGGOTSI" My boyfriend and I were greatly offended and thought about walking out. Vinnie our "salesman" came back and promised us a "good deal" b/c he felt bad. The next car he showed me I was interested in it however I was told it still needed to go through the shop. He told me the car was in "excellent" condition and he "knew" the last owner and would be happy to give me his name and phone number so I could call and speak to him ! I was appauled and told him no thanks (can you imagine they give previous owner's personal information out!!!) I test drove the car and was still interested. I was told if I put $100 refundable deposit down it would be saved for me and he would call me in 3 days to let me know what the shop had said. 3 days went by and no phone call so I followed up. I got put on hold 3 times before Vinnie picked up and did not remember me. I jogged his memory and he told me the car was still being looked at and to call back. I called back and he told me "the guys in the shop needed to go home and that he would know by 10 am the next day". I let him know that I was promised it would be done that day and then asked him to call me at 10 the next day and double checked to make sure my deposit was still refundable, which I was told of course (like I was insulting him). The next day he did not call me till 3 pm(again I felt I was given the run around). He let me know that the car had serious damage and that it would go straight to auction(can you believe he let me test drive an unsafe car and was willing to give me the previous owner's phone number!!!)and to call to let him know if I wanted my deposit back and if I was interested in looking at some other cars. I immediately called back and let the man who answered the phone know I was not interested in doing business there and I wanted the money refunded and the receipt sent to me immediately. He apologized and said he would make sure the receipt got in the mail that day. Two and a half weeks went by and I NEVER received a receipt so I checked with my credit card company and they confirmed what I believed was true I WAS NEVER REFUNDED my money. I called Colonial Nissan immediately and asked to speak with the manager. The woman told me he would not be in till later in the morning and I asked for his voicemail. At 3 pm when I left work that day I still had not received a phone call so I decided to call back. This time when I asked for the same general manager I was told, "he doesn't work on Fridays". A bit frustrated I asked the woman to connect me to whomever was in charge (I am not quite sure anyone knows there???) I spoke to a manager and let him know my poor experience with his "dealership" (if you can call it that) and told him I wanted to know where my money was??? He told me he would look into it and call me right back. An hour and a half later he returned my phone call to let me know it had NEVER been refunded. I then asked him if the car was still being held for me because according to my verbal contract taking my $100 was holding the car on the lot for me. He got flustered and said he didn't know but if it was he'd sell me the car right away. I let him know that I didn't want to give my business to a dishonest and hatred supporting company, and if my money wasn't refunded immediately and a receipt was not sent that I would be contacting my lawyer and filing with the Better Business Bureau. He told me he would take care of it and I'm awaiting the receipt. Do not do business here it is a waste of your time, money, and patience!!! It is places like this that make me understand all the issues the auto industry currently has. More

It can be difficult for a woman to know if she's getting a good deal when buying a new car. This group has been professional, courteous and fair. They've gone out of their way to sell me the right car fo a good deal when buying a new car. This group has been professional, courteous and fair. They've gone out of their way to sell me the right car for my needs and for the best price. I purchased my car on Wednesday afternoon, and drove it away Thursday morning. This is the 2nd car I have purchased from this dealership - their service department is as good as their sales force. I would definitely recommend Colonial Nissan of Medford. More