Colonial Nissan of Medford

As soon as I got to the dealership Al helped me out a lot, was really friendly and gave a me a lot of recommendations. I went for a drive test with him and picked up exactly the combination I wanted for lot, was really friendly and gave a me a lot of recommendations. I went for a drive test with him and picked up exactly the combination I wanted for the interior and exterior of my new car. The arrangement for delivery and paperwork were fast and efficient. Definitely the best customer service I have got from a sales person in a dealer, always polite and honest. That was indeed the best selling point of this dealership. The financiacion part, which was not handled unfortunately by Al was a different story. More

WE SAW A USED MINIVAN ON THEIR WEBSITE. PRICE WAS OVER BLUE BOOK VALUE BY $1500. PAYMENT CALCULATOR ON WEBSITE QUOTED $171.48/MONTH FOR 60 MONTHS WITH ZERO DOWN FOR THE OUTRAGEOUS PRICE. DESCRIPTION OF VA BLUE BOOK VALUE BY $1500. PAYMENT CALCULATOR ON WEBSITE QUOTED $171.48/MONTH FOR 60 MONTHS WITH ZERO DOWN FOR THE OUTRAGEOUS PRICE. DESCRIPTION OF VAN ON WEBSITE ALSO STATED " PERFECT FOR SOCCER MOMS WHO DONT WANT ALL THOSE CONFUSING OPTION" PRETTY SEXIST!!! ANYWAY , WE WENT IN AND SHOWED SALESMAN THE VALUE, HE THEN CAME BACK WITH HIGHER VALUE. WHEN IT WAS TIME TO TALK PAYMENTS, WE WERE TOLD THAT WITH $1000 DOWN, OUR PAYMENTS WOULD BE AROUND $200/MONTH. ???? HOW COULD THAT BE IF WE KNOCKED $1000 OFF THEIR PRICE AND PUT $100 DOWN??WE WERE LIED TO FROM THE BEGINNING AND WILL NOT EVER BUY A CAR FROM THIS DEALER EVEN IF WE WIN THE LOTTERY.... HORRIBLE EXPERIENCE WOULD NOT RECOMMEND TO ANYONE!!!!!!!!!!!! More

I recently leased a 2010 Nissan Sentra. I had a lot of questions, and the salesman was very knowledgeable and addressed all of my concerns. The customer service I received was excellent, and I did not fe questions, and the salesman was very knowledgeable and addressed all of my concerns. The customer service I received was excellent, and I did not feel pressured. He even set up my first free oil change for me. My experience there was a very positive one. I love my new Nissan! I would highly recommmend this car, and this dealership. More

I was out for the 1st time looking for a new car with my 9yo daughter after an accident that totaled my old car. This dealership was th 3rd we had visited and my daughter was getting tired and bored. When 9yo daughter after an accident that totaled my old car. This dealership was th 3rd we had visited and my daughter was getting tired and bored. When we entered the dealership we were greeted with a smile and offered immediate help. They immediately took us out to look at the Altima (which was the car I was interested in). The 1st salesman, Geo, had to help someone else but introduced us to Al who took over helping us. Al drove us over to the lot where the surplus of vehicles were located. It started getting dark, but that didn't stop us from looking at every car that met my criteria. Once we found the car I likes, Al drove us back to the dealership and went back to get the car I was interested in. To keep my daughter occupied while waiting for Al to return, we were dancing in the lot. She was having a great time. Once Al returned, we were looking at all the details of the car, when we opened the trunk, I jokingly told my daughter to get into the trunk, of course Al started telling be about the safety release. Then my daughter actually got into the trunk. Al put down the back seat and my daughter was able to lie flat in the car, she was so excited that she said this was the car we had to buy. My daughter played with her DS while laying in the car while Al and I discussed price and options. Al was able to meet my price without much haggling and I walked away feeling like I made a good deal and my daughter was happy. Although we were at the dealership much later than expected, Al never once made me feel like he was rushing me to make a decision or that the store was closed and we had to leave. It was just the 3 of us and the cleaning crew when we shook hands and sealed the deal. More

I shopped for a car only for one day before finding the right fit at colonial nissan, the employees and sales staff were very professional and had all the answers to make the sale happen. Greg and Gary ma right fit at colonial nissan, the employees and sales staff were very professional and had all the answers to make the sale happen. Greg and Gary made buying my new Xterra very easy. I drove away happy with my new purchase. More

I just bought a 2010 Nissan Sentra from these guys about a month ago, and despite me being a somewhat annoying customer, it has been an excellent experience. In particular, they've worked to make my after-p a month ago, and despite me being a somewhat annoying customer, it has been an excellent experience. In particular, they've worked to make my after-purchase experience as pleasant as possible. Whenever I've had a complaint about something (which were minor things of course), they've made it right -- and rather quickly, even. Thanks guys. More

For our new car buying adventure, we visited many dealerships. We soon became frustrated with the high pressure sales people we interacted with, however, when we met Albert of Colonial Nissan of Med dealerships. We soon became frustrated with the high pressure sales people we interacted with, however, when we met Albert of Colonial Nissan of Medford, he was a down to earth, friendly, knowledgeable, no pressure, customer focused sales person. Albert made sure that all of our questions and concerns were promptly addressed and he worked very hard to meet our specifications. We highly recommend Albert to anyone looking to buy a car. A+ More

I love Nissan cars. I was ending my current lease and was going to head to IRA in Woburn to buy my next car. On my way home from work, I stopped over at Colonial in Medford. The way I was treated, you w was going to head to IRA in Woburn to buy my next car. On my way home from work, I stopped over at Colonial in Medford. The way I was treated, you would have thought I was meeting family members. I worked with Fred (sales) who has such an ease about him (not your cliche sales person), a nice guy. I ended up buying my car within an hour. No high-pressure sales tactics, no stress just ease of doing business. During my time at Colonial, I met with Paul (Sales Manager) and then Gary (Business Manager) all were great! I would highly recommend Colonial Nissan and hope you give these people more business. IRA missed out and I am glad, Colonial is my new Nissan home. More

I wanted to thank Greg for taking the time that he spent with me. I went into the dealership just to look at the Rouge, not ready to buy that day. I was on the market for a new car but didn't know what mak with me. I went into the dealership just to look at the Rouge, not ready to buy that day. I was on the market for a new car but didn't know what maker car I wanted to purchase. I was looking at three other makers. After Greg took the time to take me for a test drive and thoroughly explained the car in full details, I felt more knowledgeable and comfortable with the car. Greg and his manager made the negotiations easier than any other dealership that I have dealt with. Greg also made the delivery of the car convenient to my schedule. I would definatly recommend Greg if you go to this dealership !!! Thank You Colonial of Medfoed and Thank you Greg!!! Rita More

I attempted to purchase a vehicle from this dealership. I attempted to purchase a vehicle from this dealership. We agreed to te basic terms of the agreement and I placed a deposit. The following day I se I attempted to purchase a vehicle from this dealership. We agreed to te basic terms of the agreement and I placed a deposit. The following day I sent an email to the email address on the card that was given to me by the sales person Flavio Ramos with an inquiry as to having the vehicle certified as Nissan pre-owned so that the warranty would be extended. I asked to be contacted by email as I would not have access to the # I had left them due to travel. I recieved no response. I sent a 2nd email 2 days later and recieved no response. I left a voice mail on Flavio's phone the next day letting him know that I had left several emails with no response. I got an email the next day informing me that he had not recieved any of my emails due to the email address on his card being de-activated?!?!?!?!? So I resent my questions to the email address to which he had contacted me and again got know response. I sent another follow up email to the new address..and got no response. I called and left a 2nd voice mail saying I had enough and wanted my deposit refunded. I finally recived an email from James Barbieau telling me that he had just recieved all my emails and would be refunding my deposit ASAP. That was 4 days ago and I still have not recieved my deposit. In total it has been almost 3 weeks since I left my deposit. This dealership threw away a $31000 sale over a $500 certification question, gave me a de-activated email address, did not respond even when I was given a different email address, and never addressed my original question. Aren't they supposed to be in the business of selling cars????? I would not reccomend this place to anyone. It is now 11/11/2010 and I still have not gotten my deposit refunded even though I was told this would happen the day I made my original compliant which was 11/4/10. More