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Colonial Hyundai

Downingtown, PA

3.7
2,074 Reviews

4423 Lincoln Hwy

Downingtown, PA

19335

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Showing 2,074 reviews

April 28, 2020

Battery was too expensive. Instead of giving me options and was told this is better for you car. I could of just went to Walmart. More

by MROCHAJCCD
Recommend Dealer
No
Employees Worked With
Ruben Escobar
Apr 28, 2020 -

Colonial Hyundai responded

Good afternoon! Thank you for the feedback. I reviewed all of our recent Battery sales and didn't see anything out of line as far as price over the past few days. If you wouldn't mind calling me at your convenience, I'd be more than happy to talk to you about the pricing. Some Hyundai's use AGM batteries and they are far more expensive than your traditional cell batteries, thus, making the price substantially more. Unfortunately we can't change the requirement that Hyundai sets. Additionally, if you went to another location and they installed the incorrect battery, based solely on price, that could cause you more problems that just a bad battery. By no means do we charge arbitrary amounts, or price gouge, we check our pricing in the market every three months to ensure we are compliant in the marketplace. Please keep in mind that your replacement battery comes with a great warranty that is for good at any Hyundai dealership. Again, if you want to call me directly to discuss, I'd be happy to help. Sincerely, Kevin Wagner 484.364.3772

April 28, 2020

Pleasent experience. Everything was explained to me. Waiting room was clean and not crowded. Price of service seemed to be a fair price. Wait time wasn't too long More

by DMGENTILE55
Recommend Dealer
Yes
Employees Worked With
Ruben Escobar
May 01, 2020 -

Colonial Hyundai responded

Thank you for sharing your experience! We appreciate the kind words and hope to see you again soon! Stay well! -The Colonial Team

April 28, 2020

Colonial Hyundai Great Service As always my service was very good. Valet service was exceptional. I have used Colonial for both my cars always done on time with no issues. Ruben More

by MIKCONN12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben Escobar
May 01, 2020 -

Colonial Hyundai responded

Thank you for the review! We are glad to hear you were able to take advantage of our valet service during this time and we appreciate you choosing our dealership! We hope to work with you again soon and hope you are staying safe! -The Colonial Team

April 27, 2020

Donna was a great help! I would ask for her every time I need to schedule an appt or a follow up question about something being done. More

by ZANN040267
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
May 01, 2020 -

Colonial Hyundai responded

Thank you for taking the time to leave us a review! We are so glad to hear Donna was able to provide you with such excellent customer service and we appreciate your business! -The Colonial Team

April 27, 2020

Outstanding Lou Ziegler and the owner John Ashdale went out of their way in troubling times to ensure I had a vehicle to drive until I could finalize my acquisiti More

by josephmendez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ashdale, Lou Ziegler
May 01, 2020 -

Colonial Hyundai responded

Thank you so much for the review! We truly stand by our efforts to provide every customer a fast, easy and better buying experience. We appreciate you choosing our dealership and we look forward to a continued relationship, stay well! -The Colonial Team

April 27, 2020

Professional and empathetic at a very difficult time. Michael was both a knowledgeable sales employee and an individual sensitive to the special concerns that are foremost at this most difficult time. He More

by BJAKE650
Recommend Dealer
Yes
Employees Worked With
Michael Wilkinson
May 01, 2020 -

Colonial Hyundai responded

Thank you for leaving us your feedback! We are so glad to hear Michael was able to provide you with such an excellent experience and we truly appreciate your business! -The Colonial Team

April 27, 2020

"Bang for your buck" I have been utilizing the service department at Colonial Hyundai for over 10 years...I have never had a bad experience. It is very easy to schedule More

by DTHOMAS22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
May 01, 2020 -

Colonial Hyundai responded

Thank you for the kind words! We are so grateful to have loyal customers like you! We hope you're staying well and we hope to see you again soon! -The Colonial Team

April 25, 2020

We have used Colonial Hyundai in Downingtown for years. We have had horrible experiences the last few years. I would not recommend to anyone. From shady sales to horrible service in the service department More

by Emily
Recommend Dealer
No
Employees Worked With
Lou Ziegler, Donna Feliciano, Felicia Jones
Apr 27, 2020 -

Colonial Hyundai responded

We would like to sincerely apologize for the experiences you have had in our sales and service departments. We would like to know a bit more about what happened that way we can ensure it does not happen again in the future. Additionally please feel free to reach out to our General Manager, Dave Smith, at 954-444-5520. Thank you. -The Colonial Team

April 24, 2020

On time. I did not have to wait too long when I arrived to get registered. All Staff was friendly. The dealership overall was clean and inviting. More

by Baileydennis18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Ziegler, Brad Triplett, Donna Feliciano, Ruben Escobar
May 01, 2020 -

Colonial Hyundai responded

We appreciate you taking the time to leave us a review and for choosing our dealership to service your vehicle! We hope to see you again soon! Stay well! -The Colonial Team

April 23, 2020

During these crazy times the service department was wonderful. Used the valet option and it worked out wonderfully. I knew exactly when car would be picked up and dropped off. Thank you Donna More

by MKD523
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
Apr 23, 2020 -

Colonial Hyundai responded

Thank you for sharing your experience! We appreciate the kind words and it was a pleasure to help you out during this difficult time! -The Colonial Team

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