Colonial Hyundai

Best car buying experience. EVER! Everyone at the dealership was wonderful, from my first online contact with Nikki Dougherty to the happy moment when Nick Lusby handed off the key… and everyone in b dealership was wonderful, from my first online contact with Nikki Dougherty to the happy moment when Nick Lusby handed off the key… and everyone in between. I did a lot of research and decided that I wanted to purchase the 2011 Elantra GLS with the preferred equipment package. I then started my search for the car by asking for internet quotes from dealers. Nikki Dougherty contacted me immediately after I received the online quote from Colonial Hyundai. She emailed, and called, and then followed up with an email. She wasn’t pushy, and I could tell she wanted to be helpful. I was only in the beginning stages so I spent some more time receiving quotes. After I contacted Nikki with my lowest quote, she approached the sales manager to ask if the deal would be possible. She was very honest and let me know they wouldn’t be able to go that low and what their bottom price would be. Because she had been so great, I decided to visit the dealership. I’m so glad I did! My sales consultant, Nick Lusby, was AWESOME. He showed me my options, and even helped me make a decision about color, which I hadn’t thought much about before my visit. I know that sales consultants sometimes get a bum rap because of shady practices in the past. I never felt like Nick was being dishonest. I had lots a questions and he answered all of them. He even brought in the Sales Manager, Wayne Moore, to answer some of my questions. Nick was just wonderful! Based on all my research, I believe I received a fair price for the car and my trade. Sam Elters was even able to get me a lower interest rate than my bank. It was at the end of a long day, and I’m sure he was tired, but he answered all my questions and I never felt rushed or misled. It was so great to see how excited everyone was about doing their job. The sales consultants were saying congratulations, to me and other customers. The people I dealt with seemed honest and genuine. I believe I got a great car from a great dealership. I even had to call Nick the next day about a small problem with the car and he called me back within two hours. This truly was the best car buying experience ever and I recommend Colonial Hyundai without reservation! More

although i did not make a purchase (i just wasnt ready to downsize from a van to a car), i would highly recommend this dealership. my aunt made a purchase a few weeks earlier and in my search for a new vehi downsize from a van to a car), i would highly recommend this dealership. my aunt made a purchase a few weeks earlier and in my search for a new vehicle, i test drove the sonata. INCREDIBLE vehicle. however, just not the right time for me and my kids. when the salesman was made aware that i wasnt ready to downsize, he was polite, wished me well and hoped that i will keep them in mind for future purchases. I can tell you this, i will recommend this dealership and will keep them in mind for when i am ready for a car! great sales experience and very fair price. i will go back! More

From first arrival to final departure my husband and I had a FANTASTIC experince at Colonial Hyundia. Nicholas Lusby was there to usher us in and help us out immediately. He was extremely friendly, person had a FANTASTIC experince at Colonial Hyundia. Nicholas Lusby was there to usher us in and help us out immediately. He was extremely friendly, personable and fun to be around. He made the car buying experience amazing. Nicholas took the time to answer all questions and explain anything we didn't understand or know about. Michael Lutman helped us with negotiating a VERY reasonable new car price. He is full of energy! In financing Brian White helped us sort all the paper work out and get us on our way quickly. This guy is amazing! The process was a little on the long side due to an influx of people towards the end of the day. That was the only draw back! All staff are approachable and helpful. The car wash service is A-MAZ-ING!!! They have a popcorn machine in the sales building...so cool!! If your looking for a new car or want to trade one in - GO SEE NICHOLAS LUSBY!!!!!! More

We bought a car and after a few problems we ended up with what we had asked for. We sent my neice to buy a used car for a certain price and they proceeded to rip her off. They charged her 21% interest for an what we had asked for. We sent my neice to buy a used car for a certain price and they proceeded to rip her off. They charged her 21% interest for an 8 year old car. They also slipped in something called Gap ins and changed the price on the car from the original price agreed upon. They also charged her for the 6 month warranty they gave us for free. They saw a young girl; and figured they could take her to the cleaners. Don't go there unless you want to be ripped off!!!!!! More

I cannot believe the some of the reviews on this site for Colonial Hyundai. They could not be further from he truth! I went into Colonial in a very bad situation. My lease on a VW is up in December and I Colonial Hyundai. They could not be further from he truth! I went into Colonial in a very bad situation. My lease on a VW is up in December and I was going to get crushed on fees for going over my mileage. I let my sales rep, RAY, know this and he told me not to worry. He was extremely knowledgeable on the car we looked at, the Elantra, and was very friendly. Beyond that, he treated me wonderfully, like I was the most important person the planet. I am a female buyer and I never once felt uncomfortable woking with Ray, or any type of bias because I was a girl buying a car. Once we had my car picked out the negotiation process was painless. His manage, JIMMY, understood I had a unique situation with my lease and personally helped me out with the pricing and explaining how trading my car and ending my lease would work. I was amazed how simple everything was working out. I ended up owing money with trading in m car, which was built into my car loan. I STILL got a phenomenal price on an amazing car. After agreeing upon the price and financing, another manager, WAYNE, personally found me the EXACT car I wanted by way of color interior, exterior, features, EVERYTHING as RAY filled out all my paperwork. I then headed back to finance department where SAM took great care of me. He made sure my name did not go on any paperwork until he explained every form to perfection, and even took extra care to make sure I knew all my financing and I would leave with no questions. He was absolutely great. Normally I am nervous buying a car and stressed out. At Colonial Hyundai I never felt pressured, stressed, or uncomfortable even once. RAY, WAYNE, SAM, and JIMMY are a great team and I would recommend them to friends,family, pets, and strangers. Don't let any previous negative reviews sway you. I mean, those reviewers clearly don't even know what a spell checker is! If you need a great car and a great price go to Colonial. You'll be treated fairly and will leave with no questions unanswered in a great car. Oh, and I DID look around. There is not a car out there right now BETTER than an ELANTRA! More

Go back or call them for stuff they promised you.... Go back or call them for stuff they promised you.... forget it. They never get back at you. If they tell you they help with your payments, you won't Go back or call them for stuff they promised you.... forget it. They never get back at you. If they tell you they help with your payments, you won't see the money later on and then your stuck with the high payment you didn't want from the beginning. More

Bill Frey was the salesman who helped me with purchasing my used hyundai 2011 accent gs. he was very helpful and friendly with me during the whole process. he got everything squared away in a timely manner. my used hyundai 2011 accent gs. he was very helpful and friendly with me during the whole process. he got everything squared away in a timely manner. when we were waiting for the paper work to get done, he showed me and my mom some magic tricks and it was a lot of fun. i definetly recommend Bill Frey, he is looking out for your best interest and is looking to making you a good deal on a car you want to purchase. if you go to colonial hyundai in downingtown to purchase a vehicle get with Bill Frey, you wont regret it. More

We had a fabulous experience with Colonial Hyundai. They really pulled out all the stops to get us in the right car for our budget and that we actually liked. We have had bad luck with other dealers in the really pulled out all the stops to get us in the right car for our budget and that we actually liked. We have had bad luck with other dealers in the past and this was the first time we really trusted the information we were given. In addition, the warranties that they are offer are fantastic. When we stopped in today just to look, we never thought we would ever be driving off the lot in a brand new car but we're happy to say that we did just that! More

I've bought several cars in my life, but my most recent experience at Colonial was, by far, the best. Due to a recent lengthy illness and the bad economy, my credit had some dings, but I found myself in ne experience at Colonial was, by far, the best. Due to a recent lengthy illness and the bad economy, my credit had some dings, but I found myself in need of a new car. I first went to three other dealers who practically threw me out. They were all very rude and treated me like a second class person. Luckily I decided to stop by Colonial. From the moment I arrived I was treated with dignity and respect. They assured me they would do anything they could to help and they kept that promise. Ben was the most professional saleman I've ever met and answered all my questions. The rest of the managers; Mike, Jim, and Sam made sure I got a loan I could afford. I love my new Elantra and am on my way to repairing my credit. I will recommend Colonial to all my family, friends and anyone who asks. They now have a customer for life. More

Amazing attention to my needs!!! I feel like these Gentleman are getting the short end of the stick with these negative reviews on here. They have Nooooo control over a banks decision to provide a lo Gentleman are getting the short end of the stick with these negative reviews on here. They have Nooooo control over a banks decision to provide a loan! I Have marginal credit and they provided me with amazing service. I was pretty much thrown out of Carosel Hyundai because of my credit. When I arrived at colonial Hyundai I was expecting the same treatment. I was pleasantly surprised that it was a completely different experience! Guys keep up the great work!!! More