Colonial Hyundai

I WOULD NOT RECOMMEND THIS DEALER AND DID NOT PURCHASE FROM THEM. Using a special pricing certificate from USAA, Colonial was one of 3 dealers that provided quotes (Pacifico, Colonial & Porter) for a FROM THEM. Using a special pricing certificate from USAA, Colonial was one of 3 dealers that provided quotes (Pacifico, Colonial & Porter) for a Sonata 2.0T & Limited 2.0T. While Pacifico had the lowest price, Colonial was closer to me so I went to them first. (Didn’t go to Porter, the closest dealer to me, as their price was way out of line. Colonial played games, told me my special pricing (and matching Pacifico’s lowest price quote) was not possible, limited my choice to in-stock vehicles, wouldn't honor my $500 Military Rebate, tried to up-sell (a maintenance package) to offset my special pricing and used hard-sell used car-like sales tactics with an unfriendly attitude ("why can't you give us a (down payment) check today; what are you waiting for"...etc.). I told them up front that they had to match Pacifico’s price to get my business. I even told them that I would prefer to buy from THEM since they are 20 miles away and Pacifico is about 45 (miles away) AS LONG AS they matched Pacifico’s price and located a car in my choice of color. After all, the “Car Czar” at Colonial says he will give up to 30% off a new car (see the TV ads now online): THAT discount would have easily matched Pacifico's price...and then some!! (of course its nonsense since they won’t really do it…) When they failed to work with me on my terms I walked away and went to Pacifico. Then, ironically the salesman continued to pursue me with calls, texts and even letters from his SM AND GSM telling me that they would do "anything" to get my business ("just tell us what we need to do"...). I told them plainly at that point (since they were annoying me) that if they had not played games from the outset that they (and not Pacifico) would get my business--simple as that. They had one chance and they blew it. Frankly, the Colonial staff acted more like used car salesman instead of professionals: they insulted my intelligence and discounted my age, background, experience and consumer research. This is exactly the opposite of the absolutely wonderful experience I had at Pacifico Hyundai in Philadelphia. Pacifico honored my special pricing (the lowest price of the 3 dealers in the pricing certificate) without question and worked diligently to locate my preferred car in the color I wanted even though it wasn’t in stock (a hard-to-find Sonata Limited 2.0T)—all things Colonial refused to do. Pacifico didn’t play any silly sales games and were straight up, easy to work with, not pushy at all and met all my expectations! Overall the experience was terrific and it was well worth it to wait a bit to get exactly what I wanted!--I love my Limited Turbo Sonata from Pacifico!! More

I would not recommend this dealer for several reasons: I would not recommend this dealer for several reasons: 1. The actual price of the car itself was NEVER negotiated. They would not drop the price wha I would not recommend this dealer for several reasons: 1. The actual price of the car itself was NEVER negotiated. They would not drop the price whatsoever for me. The only prices negotiated were additional amenities on the car (i.e. mudguards, heated mirrors, trunk mat, floormats, first aid kit, cargo net, etc). Ok- So not the biggest deal but an unfortunate one in itself. I tried several times to bring the attention back to the price of the vehicle too.. 2. They first told me they could not remove any of those amenities because they come stock from the manufacturer and cannot be removed under any circumstances and they must be bought with the car at the additional costs. I realize the mudguards and heated mirrors cannot be removed, but once i kept pushing back about the price and told them i could put another $1,000 down they then decided they could remove them for me so i don't have to pay for them... REALLY? I felt coerced into having to buy them and that i did not have an option at first. 3. I then told them i am not paying for heated mirrors or mudguards and don't want them and after a while of talking and sending him back to his manager 5-6 times (seriously) i told him i would put $5,500 down total and would wait a week or so for a car to be delivered from the manufacturer WITHOUT additional features. The salesman came back and said he would give me the car that I drove that day with everything in it for the price i wanted and ALL of the amenities (i.e. mudguards, heated mirrors, trunk mat, floormats, first aid kit, cargo net, etc) as long as i put the $5,500 down. 4. So i was happy at that point. Then they gave me the finance numbers... HAH! This is where it gets good. So he gave me a monthly payment for 66 months with the $5,500 down. Well smart me - i did loan amortizations before i got there for different APR's with $5,500 down for 5 years (aka 60 months). His number was WAY HIGH and more than it should have been. I sent him back to his manager and came back and said the computers have been a little screwy that day. He came back close to my number and then i noticed his number of months of payments was 66 and not 60. They were going to be benefitting an extra 6 months of payments from me that they shouldn't have (i presume an equivalent of $2,100 in extra profit for them)! I sent him back AGAIN and they got to my amortized number (the CORRECT number) for 60 months... how coincidental... FINALLY! 5. So i sign all of the paperwork finally and drive off the lot. Well what do you know is missing from the car. The following items were removed: the floormats, the cargo net, the trunk mat, the first aid kit! 6. I went back a couple of days later to talk to the manager about it. He said they were negotiated out of the vehicle. Originally i told them i didn't want them, but then since i was putting $5,500 down they told me they would throw them in with the car (ALL of the amenities) and the car i drove today with EVERYTHING in it would be mine. In my opinion they went back on their word. I advised them that i would express my opinion and disappointment on here and he said he would call me to review it the next day. What do you know! He didn't call! So i called him - no answer... I called again and got a hold of him and he then told me if i fill out a survey about my salesman and give him a Perfect 10 on everything and hand walk the survey into them they would give me all of the amenities. Strange right??? I swallowed my pride and agreed to it. Jimmy said they would email it to me and i should print it out and walk it in. Days go by, no email. I called and left a message or two and emailed and NEVER received a call back. Finally got a hold of Jimmy and he said he never received my emails. i find that hard to believe because the Salesman Jaz emailed me back at one point and Jimmy was copied in on it. I double and triple checked the email addresses too. Well i bought my car in February 2011 and it is now June 29th, 2011 and i still am without those amenities because in my opinion they withheld them unjustifiably and then could not communicate with me to send me the Survey to fill out to obtain the items. 7. Lastly, i signed up for an advantage package for service on the vehicle. Well throughout that whole process they said they would send me the details of it in the mail. It took me 2 months of trying to get a hold of Jimmy Lopez to be able to have the information on the advantage package sent to me. I finally received it. As you can see it was a very bad experience. I consider myself a smart person and i did lots of research about the car and pricing and such but at the end of the day i neglected to do research on the dealership itself. If i had read any of these reviews before i went in there you can be sure i would have bought from another dealer probably at a lower price too WITH the amenities. I called them out on a lot of things that seemed very fishy to me... I wonder how many other people are also being taken advantage of? If you take anything away from this post i advise customers to do your homework on the car AND PLEASE go into the dealership with loan amortizations done out for the amount of the loan you wish to use for financing. I did amortizations in Excel for 3 differnet loan amounts and 5 different APR's on each of them for a 5 year loan period. It's very simple and you can do it right in an Excel Template available for free. This will ensure you know what the correct monthly payment should be and so that they can't say the computers were screwy that day. I would not recommend this dealership - Bottom Line. I've even removed all the stickers on the outside of the car because i do not want people to know i bought it from there... Shame on the dealership and the way they conduct their customer service and business. More

6/11/11- We purchased a new Sonata & were told the payment would be $270/mo. We just found out that our payment is actually $300/mo. They lied to us plain & simple. We were also told that our first payment would be $270/mo. We just found out that our payment is actually $300/mo. They lied to us plain & simple. We were also told that our first payment would be due 45 days after we took possession of the car. This is also a lie as the payment is due within 30 days. When we asked about their "30% off" sale, we were told that it only included the Sonatas w/ manual transmissions. I'm assuming they had none of these on their lot. Our neighbor is very interested in buying an '11 Sonata, we told him NOT to go to Colonial Hyundai. Please don't waste your time here, you cannot trust them. More

I made the biggest mistake in going to this dealer. They sell me a car I sign all finance documents drive the car 2 weeks then they call me and tell me that I need a co-signer in order to keep the car. I ha sell me a car I sign all finance documents drive the car 2 weeks then they call me and tell me that I need a co-signer in order to keep the car. I have a co-signer but based on the fact that they gave me possession of the car based on my credit and ability to pay for it on my own, I opted not to use a co-signer and gave the car back. I learned that I should have listened to my instincts and not bought there, based on the fact that a disgruntled customer came in that day yelling and screaming about their shady business practices. I took my money to another dealer and have secure financing paid less for a better car. I would never recommend this dealer to anyone not even my worse enemy. Go anywhere but there! More