Colonial Hyundai

Disappointment is Customer Service I need to express my disappointment to the way I have been treated lately. I have been a customer of Colonial Hyundai since 2005. I purchased 3 Hyun I need to express my disappointment to the way I have been treated lately. I have been a customer of Colonial Hyundai since 2005. I purchased 3 Hyundais from your dealership as well as being responsible for the purchase of 4 more cars at your dealership from family and friends I have recommended. I co signed on a loan for my son in law (Antonio Borriello) last July for a 2014 Elantra. We were told that after 10 months of payments we could come in and refinance the car under my son in law. All payments have been made on time. Antonio called and spoke with Bill Fletcher last week and made an appointment to come in on Monday May 25, 2015 (Memorial Day) to refinance the car under his name. The appointment was set for 12 noon. He was running a little late since he lives in Philadelphia and works nights, so I called and said we would be there no later than 1 PM. We arrived shortly before 1PM and waiting for Bill to finish with a customer only about 10 minutes. However, Bill told us we would have to speak with the sales person who originally sold us the car (Bill Gallagher). We then had to wait 45 minutes until Bill finished with his customer. Mr. Gallagher took our information and was very pleasant as always but after a half hour came back to us and said we would have to wait around the dealership all day "since refinances do not take precedence over new sales because the company does not make money on them and they were very busy. Our application was put to the back of the list". He would call us the next day. My son in law drove over an hour to be at the appointment that was made for him and was basically pushed aside. As you can tell I am very frustrated with the entire sales department now and very much considering no longer referring customers and possibly not buying another Hyundai for my next car. I've always had a sense of importance when entering the dealership especially in the service department where I was recognized by name (from Abby and Donna) The last service I had there was not quite the same welcoming atmosphere although pleasant and helpful. Sincerely James Puorro 610-636-6268 5/26/15 - Received a call early afternoon from John Landosga at Hyundai regarding this matter. He apologized for what happened and said he was going to speak to Mr. Ashdale, Mr. Tucci, and Mr. Gallagher and we would receive a return call before the day was over. 5/28/15 - No one from Colonial Hyundai has called back after speaking with Mr. Landosga. At this point, you have lost my customer loyalty and had better make a good deal for my son in law. I also was considering trading my 2013 Hyundai for an updated model however I've decided to check other dealerships (not Hyundai) that actually treat all customers equally. 5/28/15 - Call from Mr. Tucci who said he was not at the dealership when the deal was made and tried to back out of all agreements made. Told me I am totally responsible for payments on the car as is and he could do nothing else unless we made a large down payment. 6/5/15 - I made several calls to your customer service center during the week. They tried to contact the dealership with no return call. On 6/5 I was informed that the customer service center has no influence on the dealership. Why bother having a customer service center? My case # is 7941326. I will never purchase another Hyundai in my life and all the positive references I have given Hyundai have turned completely negative. I will no longer talk up your automobiles. 6/15/15 Received email from Hyundai corporate that they could not help me any further since the dealership did not respond to their attempts to call. They closed the case. Terrible customer service and will not recommend this dealership any longer More

Accent Sport I first visited this dealership a few months ago just to see if I was in a good place to buy a newer car. I had seen all the specials online and decid I first visited this dealership a few months ago just to see if I was in a good place to buy a newer car. I had seen all the specials online and decided I couldn't pass up double warranty, but I knew nothing about buying a car (I paid cash up front 10 years ago for my last car, a 2000 accent). I test drove an Accent gs with Brian, a down to earth dude, and afterward he did up the paperwork so I could see what the payments would look like. I got a bit of sticker shock at first because I really didn't know what to expect, but I went home and did a lot of research, looked into leasing, and emailed Brian a ton of questions. He got back to me right away every time and would always give me a straight answer. I booked another time with Brian and was able to take out a 2011 Elantra Touring (I like the look, I wish they still made them), and an Accent Sport. I had been leaning towards a Sport all along, and with the specials, my trade in, and the double warrenty it really wasn't something I wanted to pass up. Brian worked with me to get a great deal and monthly payments I was comfortable with. There was a tiny bit of a hiccup at the end because I used one of Hyundais specials that apperently only 2 other people had ever used before but we got it all worked out and now I have my first ever new car! More

Great dealer, great employees; the mythical good dealership! I went to Colonial Hyundai looking for a modestly-priced vehicle without any serious intentions of purchasing. I was really just looking around. I had I went to Colonial Hyundai looking for a modestly-priced vehicle without any serious intentions of purchasing. I was really just looking around. I had spent weeks looking already and was almost ready to decide not to get a car at all. I saw Ray Dymond, who was fantastic -- he listened to what I was saying, didn't do the whole high-pressure sales tactics malarky, just took my intentions and helped me. He found a car so good that I left the lot intent on buying. That's a huge turnaround in a short space of time for me -- he was that good. When I ended up purchasing, the dealership threw in $2000 of repairs without any cost to me, and they didn't stick on extra charges in financing -- they actually convinced my credit union to lower my monthly payment. Overall -- I got an XG350 for a great price, fully repaired, running like new. I can't wait to refer friends to these guys. They know how to sell cars. More

Used Car Purchase It was around a month back when I visited this dealership for a used car purchase. Their had good inventory of cars (obviously Hyundai dominant) and t It was around a month back when I visited this dealership for a used car purchase. Their had good inventory of cars (obviously Hyundai dominant) and the staff was very courteous and knowledgeable. Right from my first phone call with queries to appointment to purchase they were prompt in their service. I was in touch with Ray Dymond and he was patient, accommodating to all my requests and friendly and made my car buying experience smooth. Would recommend this dealership. More

Very positive. Great car experience!!! Came in with lease ending soon and was treated professionally. Thanks Brian S. Keep up the good work. I will be back. Great car experience!!! Came in with lease ending soon and was treated professionally. Thanks Brian S. Keep up the good work. I will be back. More

End of lease My first appointment was a fact finding mission. I am a female so I did take my 28yr old son with me as I do feel that treatment is slightly different My first appointment was a fact finding mission. I am a female so I did take my 28yr old son with me as I do feel that treatment is slightly different for a female on her own. I have found this anywhere that cars are involved. I needed to make a decision as to whether I wanted to take the buyout option on my lease Hyundai Tucson or lease a new one. Brian had been in touch with me a couple of times and we finally made an appointment. The bottom line for me were the numbers. Brian was very happy to find out all I wanted to know and brought his manager over to talk about my options. Even though I had said that I would not be making a decision that evening both guys were very helpful without any pressure. I ended up returning the following week and leasing a new Tucson. More

Disappointed and salesperson changed his story on providing Us with floor mats. Finance guy threw them in AFTER we bought extended warranty. Lost $1000 on Honda trade-in value because of so-called hail damage Us with floor mats. Finance guy threw them in AFTER we bought extended warranty. Lost $1000 on Honda trade-in value because of so-called hail damage. Our Honda was never in a hail storm. VERY DISAPPOINTED! We love Hyundai and John Ashdale is a great spokesperson for the brand, but this experience was not a positive one for us. More

Colonial satisfies Fun and interesting. Staff were eager to help, respectful an down to earth. Exhibited good knowledge of products. We were previous customers and will Fun and interesting. Staff were eager to help, respectful an down to earth. Exhibited good knowledge of products. We were previous customers and will return again. More

Great Professionalism My name is Erik A. and just recently purchased a vehicle from Colonial Hyundai in Downingtown, PA and I must say that I am thoroughly impressed with t My name is Erik A. and just recently purchased a vehicle from Colonial Hyundai in Downingtown, PA and I must say that I am thoroughly impressed with the service provided by sales department and the managers there at the facility. In particular I would like to thank my sales person Mohammed aka Moe Alemarah and the one of the managers there named John Landosca . I recommend if your in need of a car that you go to Colonial Hyundai and see these great professionals. I give them an A++???? More

na I really enjoyed the sales person who assisted us with our purchase. He was extremely friendly and knowledgeable. I would recommend this dealership I really enjoyed the sales person who assisted us with our purchase. He was extremely friendly and knowledgeable. I would recommend this dealership to my family and friends. More