Colonial Hyundai

Poor Customer Service The experience I had when buying the car was good, as soon as I need service it was bad. At time of purchase, I paid for a lifetime state inspection a The experience I had when buying the car was good, as soon as I need service it was bad. At time of purchase, I paid for a lifetime state inspection and free oil changes / tire rotations. For the oil changes I can't remember if this was for a few years or lifetime. When I brought it in for the 3500 mile maintenance. They told me over the phone the the fuel additive is not free, that was $60. At this point I feel like they are over charging on the additive to cover the "free" oil change / tire rotation. So I told them not to do the additive, I will buy that my self for $15 and pour it into my gas tank. That following Saturday I take my car in and speak to a service tech who looks up my account and tells me that the maintenance plan I though I bough is not on my account and I will have to pay. So, I went home looked through my paper work and found nothing stating I purchased it. But verbally I was told I purchased it. So I paid for something and have only word of mouth. My loss. I'm happy with the car, I'm unhappy with colonial hyundia of downingtown. Originally I gave them a good rating, but that was right after I bought the car, I should have waited to see how they treat me once fear of losing a sale is gone. More

Excellent experience We are extremely pleased with our purchase and our buying experience. We purchased a 2008 Hyundai SantaFe . The vehicle was show to us by a nice gentl We are extremely pleased with our purchase and our buying experience. We purchased a 2008 Hyundai SantaFe . The vehicle was show to us by a nice gentleman named Robert close to closing time on a Saturday. We returned the following Monday morning with some questions. Robert was not in. Bill Gallagher took very good care of us as did sales and business managers. We are very happy with the appearance and performance of the vehicle as well as the price and terms. I have since returned for service and (again) had exceptional service. I certainly recommend this dealership. More

Colonial Hyundai This is the second time I have gotten a vehicle at colonial hyundai and this time was just as great. Brian answered all of my questions and my parent This is the second time I have gotten a vehicle at colonial hyundai and this time was just as great. Brian answered all of my questions and my parents questions and was very helpful. He knew what I wanted and found me the perfect vehicle that I plan on buying after my lease is up! More

Brad 'Trip' Triplett Brad was a very friendly outgoing yet low pressure sales person. He took his time with me, explaining everything about the car in the showroom and on Brad was a very friendly outgoing yet low pressure sales person. He took his time with me, explaining everything about the car in the showroom and on the test drive. More

Rude, and Hard To Work With Bill Gallagher was rude(smoked while walking lot with me), and Hard to work with am now paying more for my lease than I was promised in lease event. Bill Gallagher was rude(smoked while walking lot with me), and Hard to work with am now paying more for my lease than I was promised in lease event. More

Clement Green I love Hyundai's great, good mileage sound nice when you drive them and reliable. The car is very easy to drive, XM radio got to have it. The Elantr I love Hyundai's great, good mileage sound nice when you drive them and reliable. The car is very easy to drive, XM radio got to have it. The Elantra Trunk space holds everything I need. More

Best car ever Joe and Steve helped me thru the deal it was awsome at colonial Hyundai I never buy another car anywhere else way to go guys ... PS thank you for the Joe and Steve helped me thru the deal it was awsome at colonial Hyundai I never buy another car anywhere else way to go guys ... PS thank you for the first service oil change More

Moe and team-Great customer service and overall experience! From my initial on-line inquiry to getting in my new car to drive off the lot, I was very pleased with the service received and the professionalism of From my initial on-line inquiry to getting in my new car to drive off the lot, I was very pleased with the service received and the professionalism of the entire team. I would definitely reach out to Moe to assist with a future car purchase. Thank you! More

Amazing customer service and VERY helpful! Lou was a terrific salesman! He is super friendly and very helpful. He made sure I understood everything that was going on and jumped through hoops so Lou was a terrific salesman! He is super friendly and very helpful. He made sure I understood everything that was going on and jumped through hoops so I could have my dream car! I was very appreciative! Thank you ! More

2x Repeat Customer - Certainly Didn't Feel Like It Had 10 months left on my Elantra lease, wanted to work with the team to get into a used F-150 King Ranch they had on their lot. My wife and I had lea Had 10 months left on my Elantra lease, wanted to work with the team to get into a used F-150 King Ranch they had on their lot. My wife and I had leased the Elantra 3+ years ago from Colonial, and in that time had also purchased a 2013 Santa Fe from them as well. Being a repeat customer, you would think they would be appreciative, flexible and forthright when working on a deal - not the case. Went through the same dog-and-pony show that makes the car buying process so unbearable. After 2 hours, they offered me the following deal - sticker price on the truck (same price as listed online), all of my lease payments, early termination fee, and lease disposition fee + TTF. It was frustrating to say the least. Trying to get out of an inexpensive lease, and into a $40k+ vehicle should be a no-brainer for a dealership. Literally the exact opposite of working a deal. Went to Jeff D'Ambrosio the following day, and they were the exact opposite. Worked a deal with me over 4 days - until I was completely comfortable. Flexible on price, worked with me on buying out my lease (worked directly with Hyundai Motor Finance on negotiating), got me unbelievable financing, and treated me like a repeat customer (my first time there). Night and day experiences. Can't give them a one star rating, because my previous experiences were just OK, but certainly earned the two stars over three deals. More