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Colonial Hyundai

Downingtown, PA

3.7
2,074 Reviews

4423 Lincoln Hwy

Downingtown, PA

19335

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Showing 2,074 reviews

September 04, 2020

Colonial Hyundai of Downingtown is the dealership that treats you more like a neighbor than a number by providing Quality Customer Care and no lip service. More

by dvictoria986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Darnell Hines and Mr George Clark, John Ashdale, Rob Barba, David Smith, Kevin Wagner, George Clark, Felicia Jones, Jim Ballezzi
Sep 08, 2020 -

Colonial Hyundai responded

Thank you for the kind review! We do our best to provide top notch customer service and to provide an exceptional experience every time! We appreciate your business and hope to see you again soon! -The Colonial Team

September 03, 2020

Donna is awesome! She informs you of everything they're going to do, gives frequent updates, via text, and explains everything that was done. She's the best. I have to admit, I miss the car wash after ev More

by CALLNURSEJUDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Feliciano
Sep 08, 2020 -

Colonial Hyundai responded

Thank you for taking the time to leave us a review! We appreciate you leaving us some feedback on what was great and on areas we can improve upon. We're grateful for your business! -The Colonial Team

September 02, 2020

Services were very good will keep coming back for service and to buy cars at this dealership. Nice group of people to work with thank you More

by JIMD930
Recommend Dealer
Yes
Employees Worked With
Jack Provence, Jim Ballezzi
Sep 08, 2020 -

Colonial Hyundai responded

Thank you for the review Jim! We are so grateful to have you as a customer and we look forward to seeing you next time! -The Colonial Team

September 01, 2020

This is the fourth car I purchased from Colonial. Lou Zeigler is easy and great to work with. The experience was easy and pleasant. Great that there are tables set up outside. More

by SBKOCHMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Ziegler
September 01, 2020

Every time I get service here, I am told how “unsafe” my vehicle is because I do not get the expensive recommendations or need an inspection which I opt to do at a different provider. I should not be berate More

by DOEEYES79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lou Ziegler, Donna Feliciano
Sep 01, 2020 -

Colonial Hyundai responded

Hi Dooeyes79, Thank you for taking the time to write us a review, we appreciate the opportunity to see how we can do better. In your case, based on your feedback, it seems that we needed to maybe make the suggestions more transparent since you were not here with your vehicle. Typically, when clients are with the car at the service visit, here at the dealership, we have a chance to show them what's needed/suggested. In that case, it's easier to make confident decisions. We additionally have software that will allow us to send you images of the suggestions. I can also check into that to confirm that we in fact recorded images of the suggestions once we speak. If you don't mind, please reach out to me directly and I can provide some clarity and we can put together an approach to get your car through the suggestions we made. Again, thank you and I look forward to a conversation on how to possibly make this experience a more pleasant one. Sincerely, Kevin Wagner Service Manager 484.364.3772 kwagner@colonialhyundaipa.com

August 31, 2020

Jack Provence was extremely friendly and did well explaining everything! He was very informative and welcoming. He was able to answer any question we had. More

by natalie.hartman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Provence
August 31, 2020

I dealt with this dealership in the past, I trust them, the salesmen are knowledgable about their cars, and different options, I went up there just to look, but I ended up buying a new 2020 Tuson. The be More

by beatle325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Ziegler
August 29, 2020

”Had a fantastic experience buying my vehicle from ” Had a fantastic experience buying my vehicle from Colonial Hyundai . Christina is great to work with. It was a one-stop shop for all of my question More

by Izzy
Recommend Dealer
Yes
Employees Worked With
Christina Milbourne
August 28, 2020

Jack was knowledgeable, friendly, and helpful. I leased a 2021 Hyundai Tucson with him and he made the experience very simple and walked me through it step by step. More

by wgioconda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Provence
August 28, 2020

It’s my first time at this dealership. I decided to have my ‘18 Hyundai Tucson inspected there as it’s down the street from my new home. I’m glad I went there. Though I had little interaction with anyone, t More

by Chelii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Okubo, Marco Carrera
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