Colonial Hyundai

The team was fantastic! They were well informed & able to answer my many questions. They worked hard to meet my criteria for a new car and i couldn’t have asked for a more pleasant experience. answer my many questions. They worked hard to meet my criteria for a new car and i couldn’t have asked for a more pleasant experience. More

Donna, was the rep for my car and she did a good job. However she a mention a perk ( having My car wash with the services) that I was never given the opportunity to accept or reject. I hope this perk However she a mention a perk ( having My car wash with the services) that I was never given the opportunity to accept or reject. I hope this perk become standard process since I am loyal customer More

I've been going here for years to have basic service and repairs done, and I won't ever come back now. I was told the repairs needed to pass inspection would take "a couple of hours." I had an 8:30 am a repairs done, and I won't ever come back now. I was told the repairs needed to pass inspection would take "a couple of hours." I had an 8:30 am appointment; I didn't leave the dealership until after 1:00 pm. No one checked in/gave me updates the entire time I was there. No employees held any guests accountable for not wearing masks properly in the dealership. Some of the employees themselves think it's okay to wear their masks under their chins. No one cares. Finally, I found it especially frustrating to experience one of Colonial's employees stand outside and watch another employee talk to a customer after he told me he'd run inside to see if my keys were dropped off (after he told me I could pick my car up from the detail bay, which I could not do as it had already departed the detail bay and been parked in the front, doors locked). "I'll go inside and check for you" meant "I'm going to stand here and watch the only other employee in the service department talk to this other customer until you, someone who has spent nearly five hours here today, get annoyed enough to go walk back in yourself to see if someone else will help you. But I will run in at that moment so as to appear like I am interested in helping you." Oh, and nearly $500 later, my car still sounds like if a small sedan was grinding its teeth in its sleep. As I said, I've been coming here for years. I've had plenty of good experiences and worked with people who were friendly. I've also noticed in that time that not a single employee has lasted more than a year or two. This has felt evident sometimes and certainly did the last time I was there. I also don't know the names of anyone I worked with except for Bryan, a week prior. He was nice and I don't have anything negative to say about him. More

Great Customer Service and prompt Service Department. Wait room is nice and I was kept informed of progress. Work was done within an hour. Thank you. Wait room is nice and I was kept informed of progress. Work was done within an hour. Thank you. More

Sales representative Brad was courteous professional and helpful. Manager David was great and answered all my concerns.Recommend the dealership to all my friends. Keep up the good work helpful. Manager David was great and answered all my concerns.Recommend the dealership to all my friends. Keep up the good work More

I've said it before and I'll say it again--Colonial Hyundail outshines them all! I didn't have an appointment, just walked in for an oil change. They were really busy but they managed to get me in wit Hyundail outshines them all! I didn't have an appointment, just walked in for an oil change. They were really busy but they managed to get me in within an hour! More

It was not a bad experience buying the car.....I am still waiting on a second key fob and also we brought the care in to have the air conditioning looked at and my husband was told that nothing was wrong, waiting on a second key fob and also we brought the care in to have the air conditioning looked at and my husband was told that nothing was wrong, he waited over an hour and the guy that came out told him that...........what was done the night I purchased the car was very much appreciative, friendly everyone that night was very friendly and kind. More

Recently leased a new 2020 Sonata. Worked with Christina M. and she was wonderful. She was friendly, knowledgeable, very helpful, and not pushy. Dealing with her was an all-around great experience. M. and she was wonderful. She was friendly, knowledgeable, very helpful, and not pushy. Dealing with her was an all-around great experience. More

Our experience was great and the whole team was amazing. We could not be happier with the car we got and the service we received We could not be happier with the car we got and the service we received More