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Colonial Honda of Dartmouth

Dartmouth, MA

4.9
2,967 Reviews
The Colonial Group has been exceeding customer expectations for the past 15 years! Colonial Honda has followed the traditions of the Colonial Group and has already been recognized and ranked in the Top 10 percent for Outstanding Customer Satisfaction in the United States. Colonial Honda is committed to a hassle free buying and service experience, as well as, providing one of the largest selections of new and certified pre-owned Hondas in New England. Colonial Honda is currently recognized as an Accredited Better Business Bureau (BBB) business. Colonial Honda, Route 6, Dartmouth. www.buycolonialhonda.com.
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225 State Road

Dartmouth, MA

02747

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Showing 2,967 reviews

October 14, 2013

I don't usually give reviews, but this dealership was wonderful all the way around! I purchased a used Honda & they treated me as if I bought a brand new vehicle. Had a problem with the windows & the More

by coletteu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zekus, Ric Ferreira
October 05, 2013

Excellent salesman, Mr, Maurice was fantastic to deal with as well as the finance manager, Mr. Weidenfeller. NO PUSHY SALESMEN. They let the customer buy the car. So i never felt as though they were hove More

by WCNSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maurice, Nick Surdis Jr., John Weidenfeller., John Weidenfeller, David Maurice
September 06, 2013

I went in with my newly purchased Honda (bought in Rhode Island), to get a new sticker and intending this to be my new service center, as I live in MA. I had to wait about 15 minutes before anyone even too More

by annsleightholm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Slota
Oct 08, 2013 -

Colonial Honda of Dartmouth responded

As General Manager of Colonial Honda, I'd like to personally apologize on behalf of our dealership and the way the transaction was handled. I'm not going to make the situation worse by even attempting to make any excuses for the poor levefl of customer service we delivered here. What I can say is that as General Manager, I do care about how we run our business and the level of service we deliver. As a rule, this is not how every customer transaction is handled - we have many, many positive experiences here at Colonial Honda.. obviously this was one where we severely dropped the ball. Its completely unexcusable - and I apologize for the poor customer service. We will continue to try to improve every day.

Oct 11, 2013 -

Colonial Honda of Dartmouth responded

10/11 - Update, As General Manager I did some additional work to try and make sure this type of unhappy situation does not happen again. I found out where it all broke down. It seems that in Rhode Island, the legal acceptable License Plate frame is larger than what is legal in Massachusetts. The Rhode Island license plate frame extends about 1" into the Plate - which while legal in RI, is not legal in Massachusetts. Just a strange, unique requirement by the state of Mass. Our State licensed inspector was not able to pass the inspection with those frames on the car.. thats why they were removed. Where the process went bad -> we *Never* should have removed the frames without discussing the situation with the customer. We took it on our own to do it - and our technician never communicated this with the Advisor, who in turn - never communicated it with the customer. The root of this problem was poor communication, and we are doing our best to make sure this never happens again. But the plate frame removal was not done with any malicious intent. Again, my apologies - but I wanted to get to the bottom of this. Best Regards, Nick Surdis General Manager

September 03, 2013

We recently purchased the 2011 CRV, which we absolutely love! Our salesperson Robby went above and beyond in finding us our next SUV. There were a few hiccups along the way, which were out of Robby's cont More

by lmizzi1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Queripel
August 30, 2013

This was my 23 year old daughter 1st car purchase on her own. I normally hate going to look for cars at dealerships because everyone is usually pushy about sales. It was a different experience from the begi More

by scamara3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Otto, Arthur Lauzier, John Weidenfeller, Barry Otto
August 20, 2013

After dealing with other Honda dealerships from rt 44 to Rhode Island, my final stop was at Colonial Honda. The salesman Robby was very educated on the Accord and showed us features not gone over by 3 other More

by HappyinMyhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Q, Richard Pacheco, Kevin Ward
August 15, 2013

I would and already have recommended colonial Honda to a few of my friends...the salesman Joe Zekus was very courteous and very frindly . I had a set payment price that I knew I could afford and he stayed More

by Cindy9182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zekus
July 26, 2013

I would like to let you know that Joe Zekus is a pleasure to work with. He, unlike most salespeople has his customer's needs at heart. He worked with my wife and I to get the vehicle that we wanted and worke More

by amcv8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zekus
July 21, 2013

My first visit to Colonial Honda. Also, my first attempt to purchase a Honda product. Every single person we encounted was friendly and wanted to assist us. We purchased a brand new Honda CR-V. Our sales More

by Sants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BARRY OTTO, Barry Otto
July 15, 2013

For the first time ever purchasing a car, new or used, do I feel like my needs, likes and concerns were the primary concern of everyone at this dealership. Also for the first time ever do I not feel the sli More

by laelanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Colon, Bob Hinckley, Kevin Ward
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