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Colonial Honda of Dartmouth
Dartmouth, MA
2,902 Reviews
The Colonial Group has been exceeding customer expectations for the past 15 years! Colonial Honda has followed the traditions of the Colonial Group and has already been recognized and ranked in the Top 10 percent for Outstanding Customer Satisfaction in the United States. Colonial Honda is committed to a hassle free buying and service experience, as well as, providing one of the largest selections of new and certified pre-owned Hondas in New England. Colonial Honda is currently recognized as an Accredited Better Business Bureau (BBB) business. Colonial Honda, Route 6, Dartmouth. www.buycolonialhonda.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,902 reviews
May 04, 2013
Arthur Lauzier and Jordan Gendreau provided me with a great pre-owned car buying experience. I got a good deal and highly recommend these two gentlemen. great pre-owned car buying experience. I got a good deal and highly recommend these two gentlemen. More
by qpmz
Employees Worked With
Arthur Lauzier, Jordan Gendreau, Arthur Lauzier, Jordan Gendreau
May 03, 2013
This was by far the easiest hassle-free new car purchase I have ever experienced. Thanks to Arthur, Tanya, and the rest of the crew involved! I have ever experienced. Thanks to Arthur, Tanya, and the rest of the crew involved! More
by sbarrows67
Employees Worked With
Arthur, Arthur Lauzier
May 03, 2013
I am extremely happy with all the sales people I dealt with at Colonial. I love my new Pilot! A few months ago I went into Colonial looking for a new Pilot to lease. I purchased the EX thinking I would be with at Colonial. I love my new Pilot! A few months ago I went into Colonial looking for a new Pilot to lease. I purchased the EX thinking I would be fine without the sunroof but a few days later I wasn't feeling complete with the EX. I called the dealership and spoke with Tanya asking if I would be able to lease the EXL and if I could afford it. She suggested I make three payments and come back in. Last Sunday she surprised me with a phone call. She stood by her word. I was very impressed, she had exactly what I wanted. Tuesday evening I received another call letting me know I could pick my car up Wednesday. I live about an hour away from the dealership and couldn't get there until early evening. Charlie was awesome, he had a good personality and great additive. He actually went into work on his day off to make sure my car and paperwork were ready. When I walked through the door he came over and greeted me. He introduced me to Sean and said he will explain all the paperwork I had to sign to me. He was very nice and really polite. I will be referring my family and friends to Colonial Honda and I am looking forward to my future purchases. More
by Kbowden
Employees Worked With
Sean Connors, Charlie F. & Tanya, Kevin Ward
May 03, 2013
Best Price hands down. They don't argue or try to persuade you, they simply work with you to get you a fair deal. They beat all the local quotes from other local dealers by a signifgant amount and th persuade you, they simply work with you to get you a fair deal. They beat all the local quotes from other local dealers by a signifgant amount and they had the color and options I wanted on the lot. More
by gman9966
Employees Worked With
Arthur Lauzier, Ash-lee Lopez
May 03, 2013
Very thorough details regarding my purchase. Worked within my budget and gave me all possible options to choose from. Definately have recommended others to him. within my budget and gave me all possible options to choose from. Definately have recommended others to him. More
by Carolannelauz
Employees Worked With
Arthur Lauzier
May 02, 2013
Charlie made my purchase virtually painless and pleasant. He was knowledgable and efficient. John went out of his way to find me the best deal. He was knowledgable and efficient. John went out of his way to find me the best deal. More
by Lmsawtelle
Employees Worked With
Charlie Feliciano, John Weidenfeller
May 01, 2013
My wife and I were in saw an ad for a lease and went to see what they had. We knew what we wanted and that's when all the haggling came in. Customer Service: We had a trade in that is worth much more t see what they had. We knew what we wanted and that's when all the haggling came in. Customer Service: We had a trade in that is worth much more than what they wanted to give us and wanted us to pay an extra $1200 on the lease to take the trade-in which we eventually negotiated off the deal which took about an hour. (We were there for almost 4 hours) Price: Once we played the bargaining game and got them down to a reasonable price for a car that was not our first choice due to color they did not have (wanted to charge us $300 to get us the color we wanted, come on!). We made a deal after an exhausting 3 hours of going back and forth, over and over again on price, trade-in, down payment, monthly payments etc... Overall Experience: Since we were doing a trade-in and were moving to a lease they could not give us the car on a Sunday as they needed to get new tags for the car which is fair. The salesperson told us that it would be ready the next day and here it is 3 days later and we call and were told we could come in and pick up the car, but it would not be clean because they are so busy they have not had time to wash it. Come on; how long does it take to wash the outside of a brand new car with 6 miles on it when you have had 3 days to do it?? We have bought new cars in the past at other dealerships and this was by far the worst experience we have ever had. I would highly recommend going to a different Honda dealership. Quality of Work: Sales person was nice with us and seemed very frustrated with dealing with the man behind the curtain (Sales Manager) due to the fact she had to go back and forth so many times. At what point can we as customers just deal with the person making the calls? This should be offered and not requested. Friendliness: With the other reviews I have read about this dealership, I am not even going to waste my time complaining to the manager as others have tried and have had no response. Great way to manage your dealership and customers buddy! Keep up the good work. I know a bad experience can be frustrating for all parties and as a dealership something should be done to make that unhappy customer happy as the happy customers will keep coming back and that is only going to make your dealership more successful. More
by sjames109
April 29, 2013
Colonial Honda was absolutely a great experience. Bought a wonderful low-mileage Honda CRV for an incredible price - over a month now and still purring. I've found Colonial Honda to be an overall great pla a wonderful low-mileage Honda CRV for an incredible price - over a month now and still purring. I've found Colonial Honda to be an overall great place. They have a group of sales people that are genuinely nice people. The price-haggling was a great experience - no rolling of the eyes or "games". Just a genuinely good person on the other side of the desk. To add compliment to good fortune, there was a minor adjustment needed for the door lock. They took me in right away and repaired it pronto. Overall, excellent experience and excellent service from the sales person (Barry Otto). Barry goes "all out" to make sure you're treated like a friend. Very nice man. Highly recommend Colonial Honda. More
by chriswith2scots
Employees Worked With
Barry Otto
March 15, 2013
I had a very unpleasant experience with this dealership and I would not recommend this place to anyone. They have some of the worst customer service I have ever seen and they are not willing to negotiate and I would not recommend this place to anyone. They have some of the worst customer service I have ever seen and they are not willing to negotiate at all. They advertised a used car that I was interested in at a low price but then wanted to charge me an $895 dealer prep fee to apparently make up the difference. I felt this was very misleading and a little deceptive and I wouldn't pay it. They should just advertise the car for what they want to sell it for and not jack up the price with fees. I did receive several phone calls and emails with offers to help to no avail. The general manager, Nick Sturgis, responded to one of my e-mails I sent him explaining my situation and said he would see what he could do. I never heard from him again. It has taken one request in person, one phone call, two e-mails (with the last one threatening to place a complaint with the Better Business Bureau), and one month to finally get my $100 deposit refunded. I didn't receive any kind of apology from them for the inconvenience I was put through. They didn't even let me know when the credit was processed. I had to check my account to see if the credit was there. However, I did receive an e-mail the same day the credit posted telling me about their fabulous sale and inviting me to come in. I can't believe it. I'm an irate customer and they continue to send me e-mails about their sales...unbelievable. Like I said, extremely poor customer service. More
by kkjk
Employees Worked With
Lisa
March 07, 2013
Heather did a wonderful job as service adviser.She was very professional,knowledgeable. The first phone call she was very good in speaking nice and clearly. also very efficent.Upon my arrival she greeted very professional,knowledgeable. The first phone call she was very good in speaking nice and clearly. also very efficent.Upon my arrival she greeted me with a nice smile and welcome. She went about her business in a very business like way I can say without reservation she is difinitly an asset to your service department. Keep up the GOOD WORK, Heather. Sincerely Dale Souza More
by SHOTGUN1
Employees Worked With
Heather Trudel
