Colonial Honda of Dartmouth

Best experience for car buying The only reason why I hate to trade in my car and do an upgrade is, Worst customer experience & tricky auto loan games. I would say that all other dea The only reason why I hate to trade in my car and do an upgrade is, Worst customer experience & tricky auto loan games. I would say that all other dealership should learn from colonial Honda to treat their customers. Stress free and Best Finance options. Excellent inventory. They treat their customers irrationally and equally. No stupid trade in values for the car we drive. I cannot forget to mention my sale woman Desiree. She is super friendly and super prepared for the work she is doing. When we walked in she had home work done on our odyssey with all new features. It was brand new model in market and she was super prepared. I was super happy when I drove my car out. I did recommend the same to my friends. More

Horrible sales department DO not do business with the sales team !!! They made a deal on a used car and I told them I was checking one other place. When I called back the same DO not do business with the sales team !!! They made a deal on a used car and I told them I was checking one other place. When I called back the same day and asked if the offer was still valid they said yes come on down. When I arived they told me my salesman was gone for the day and sent over someone else. While waiting I saw my original salesman walk in then they told me they changed the offer and tried to strong arm another 2,000 out of me because I was interested in the car. Stay away go to Herb Chambers or Silko for honest salesmen!! More

Lies, lies, and more lies about everything Unfortunately at this moment I am unable to award any part of the transaction as excellent I will list the reasons why below and give you and colonial Unfortunately at this moment I am unable to award any part of the transaction as excellent I will list the reasons why below and give you and colonial Honda the chance to change my mind. The issues are with: • Sales • Service • Financing Sales - Prior to deciding to purchase the vehicle myself and my boyfriend looked over the car and notice several problem areas. The first of which was the driver side front bumper on the bottom side of the headlight. There are the tabs that hold the bumper in place and all three are broken due to damage from the front bumper coming into contact with something. I made the sales person aware of this and said no worries we will fix this if you decide to buy it. Which was later confirmed by the sales manager. There is also damage to the bumper below the broken tabs. Damage includes long scratches over 4 inches and missing paint due to some abrasive although the missing paint is less than the size of a dime. The front passenger side door handle as deep damage that results in long line that penetrates the plastic which results in water collecting inside the handle. We had issues with the brakes as well, but the replaced the rear rotors which fixed that issue. The rugs were not included when we purchased the vehicle and had to request them later when we realized they were suppose to be included. After purchasing the car we were never made aware that the vehicle registration was ready for pick up after Jon Silva said he would call to let us know. Service – The sales manager working beneath Chip I think is Mieit (not sure of the spelling my apologies) offered his word in front of Chip and Jon Silva that the bumper would be fixed. Of course until they realized the whole bumper had to be replaced in order to fix the problem then they were like please work with us we can’t fix this after they already promised to fix it. We took it to them 2 times to be fixed for the bumper and each of the times they said the would fix it whatever it takes reassuring us that they would eat the cost of the repair. As you can see by this that promise was never fulfilled. Nor was the damage we pointed out to them corrected. In the 182 point inspection it does not specify any damage to the car that was correct nor the brakes/rotors in the rear needing repair. The 182 point inspection doesn’t even have the right color of the car on it. Our car is blue and the person that did the inspection wrote grey. Makes me wonder if they even looked at the car during this so called inspection otherwise these issue would not have passed. Financing – So here is the best part. During our talk with the finance guy named Mike (not sure of the spelling as well) He made it quite clear that we could not get financing unless of course we purchased multiple warranties which of course totaled to almost $5,000. At first we asked for the Honda certified warranty which was $1,000 which was acceptable with coverages and everything just to be safe for the first year. However Jon takes our application and papers to Mike and Mike comes out says the only way the bank would accept our loan was if they had complete certainty that the car was safe in case we don’t follow through we our agreement. This is the first car I have purchased from a dealer and the previous car was paid in cash for $13,000. Those warranties he demanded we sign were a $2,250 wrap warranty, $700 glasscoat, $600 tire and wheel warranty on top of the $1,000 Honda certified warranty. He didn’t even give me a chance to read the document demanding we need to sign so he can help other customers. It wasn’t until I was reading over the warranty that I saw purchase of this warranty is not required to obtain financing. As you can tell this made me extremely angry because he lied to me. Everyone at the dealership has lied to me and not kept their word. So, I get to my final point. I cannot give you a rating of excellency or even mediocre. I don’t like being lied to, made a fool of, or taken advantage of. I understand that this is buying a car, but these tactics are shady and inconsiderate and makes the buyer never want to buy another car from your company. As of right now I’m half tempted to get the arbitration of Massachusetts involved and explain to them what happened and get a lawyer just to prove my point and make sure other people are not taken advantage of. I’m going to give you the chance to fix this and make it up to me before I take it to far. I have a way with words please don’t make me use them. Sincerely, Paramee Pavakho More

My second time purchasing and I will be back! I went to Colonial Honda looking to replace my Camry I bought from there about 5 years ago. I hate the stress of car shopping as most people do but I I went to Colonial Honda looking to replace my Camry I bought from there about 5 years ago. I hate the stress of car shopping as most people do but I had a good experience last time I was there so I figured I would try it again. When I first arrived, Desiree greated me with a smile and asked what I was looking for. I was pretty specific about what I liked and could afford. She immediately suggested a new Accord in the exact color I was looking for. We took it for a test drive and throughout she explained all the options in the car, answered any questions I had and was honest and friendly. When we got back to the dealership she worked out all the details smoothly and by the end of the visit I had a brand new accord! Picking up the car was a breeze too! As she walked me through how to work everything and even pre set my radio! It was such a good experience from beginning to end and took the usual stress of buying a new car right away! I will be back when I am in the market again which won't be for a while as I am in love with my Accord! Thank you Desiree and Colonial Honda! More

Desiree is the best I had a great experience buying my Honda Pilot! My saleswoman was kind, knowledgeable, and fun! Everyone should buy from Desiree Saucier! She showed m I had a great experience buying my Honda Pilot! My saleswoman was kind, knowledgeable, and fun! Everyone should buy from Desiree Saucier! She showed me how to use every feature in my car personally! Thanks Nicole More

Nemesio made the buying process easy This is the first time I have purchased a car. Nemesio made the process very easy and made sure I got into a great car. I am in love with my 2017 Hond This is the first time I have purchased a car. Nemesio made the process very easy and made sure I got into a great car. I am in love with my 2017 Honda Civic. I highly recommend Nemesio Sousa to anyone looking to purchase car. More

EX CRV i recently bought a 2017 honda crv ex from colonial honda.......my nissan which was good for me for many years was begining to get old....colonial hon i recently bought a 2017 honda crv ex from colonial honda.......my nissan which was good for me for many years was begining to get old....colonial honda gave me great trade in value for my car....dave b. was able to fight for me and also got me into a great new crv ex....the apple car play feature was neat and using the gps from my phone was a great way to save some money...thanks dave and thanks to Nelson who also was a pleasure to do business with More

Thanks Dave I NEVER RIGHT REVIEWS BUT DAVES ATTENTION TO DETAIL HAS TO BE RECOGNIZED! BEING FROM NEW BEDFORD IVE ONLY HEARD GOOD THINGS FROM COLONIAL. I FINALLY S I NEVER RIGHT REVIEWS BUT DAVES ATTENTION TO DETAIL HAS TO BE RECOGNIZED! BEING FROM NEW BEDFORD IVE ONLY HEARD GOOD THINGS FROM COLONIAL. I FINALLY STOPPED IN AND WAS ONLY IMPRESSED. DAVE WARMLY GREETED ME AND SHOWED ME AROUND. HE WAS A GREAT LISTENER AND LET ME TALK. HE WAS NOT OVERLY AGRRESSIVE BUT RATHER INFORMED AND FELT LIKE HE WAS ON MY SIDE. HE WAS ABLE TO FIND ME A LEFT OVER 15 CIVIC COUPE AND SAVED ME A GREAT DEAL OF MONEY! I CANT WAIT TO RIDE AROUND AND SHOW OFF MY TWO DOOR BEAUTY! More

Bad experience due to one person's lack of professionalism Colonial Honda's pricing has always been pretty competitive, especially towards the end of the month. So we stopped by yesterday as they had a vehicle Colonial Honda's pricing has always been pretty competitive, especially towards the end of the month. So we stopped by yesterday as they had a vehicle in stock that my dad was interested in. Everybody we spoke to (John, Chip, Walleed) was incredibly professional and courteous, aside from Nelson, who ruined the entire experience we had there. When I asked Nelson some questions in regards to financing, he entirely avoided me and would direct his attention to my dad, who wanted me to be the one to talk numbers. At one point he had the audacity to say something to the extent of, "you have about 10 minutes to come up with a decision so we don't waste anymore of this salesman's time". Sadly, that wasn't even the most upsetting part. Nelson then flat out lied by stating that in order for us to qualify for flex cash, we would have to put down a total of $500 for them to "match". Unfortunately for Nelson, I had done my homework and knew this was a lie. I then asked to view the actual terms for flex cash, to which he entirely ignored. By this point, my dad was fed up with how Nelson was treating this entire situation and got up and left. This treatment, especially from someone in a management position, is completely unacceptable. If someone within a management position is willing to lie in an attempt to skew numbers in their favor, I can't imagine the other things they're willing to do. That being said, I understand people have bad days and this could just be a fluke. I don't know him on a personal level and I don't know if he was having a bad day, but I can certainly say that he's the sole reason we ended up purchasing at Boch Honda West opposed to Colonial. For an industry that prides itself on service, it's very unprofessional to try to force people into making long term financial decisions without providing answers to relevant questions alongside blatantly lying about the terms of Honda's programs. As much as I'd love to rate Colonial much higher because I've had nothing but great experiences in the past, this entire experience has definitely put a bad taste in my mouth. Overall, I wish we had spoken with any of the other sales managers as I feel very confident in saying we would have purchased at Colonial and this should have been a solid 5 star review. More

Andrea Vinagre/ 2017 CRV At Colonial Honda and met with salesperson, Andrea Vinagre. Andrea listened to what we wanted for price and vehicle. We have bought new cars before b At Colonial Honda and met with salesperson, Andrea Vinagre. Andrea listened to what we wanted for price and vehicle. We have bought new cars before but Andrea was so nice, efficient, polite, professional and knowledgeable. She thoroughly took us through the vehicles and our options, then followed-up and stayed on top of all the processing and paperwork involved with the RMV and insurance, detailing, extra add-ons. It only took 1 hour at the dealership with Andrea and 24 hrs later the car was ready. She made everything so easy. At delivery, she showed us how to use all the devices and electronic features in the car and set-up blue tooth devices. She was fantastic and made the car buying process pretty darn easy. We never felt rushed, pressured or uncomfortable, It was almost like buying a car from a fair and honest friend. We are thrilled with the vehicle and she does a great job for her customers. More