Colonial Ford - Service Center

Great Job Each and Every Time! We have needed to have our Lincoln's Sync system reconnected a few times. I cannot say enough about how accommodating our Service Advisor Joe Murphy We have needed to have our Lincoln's Sync system reconnected a few times. I cannot say enough about how accommodating our Service Advisor Joe Murphy has been every time! Joe has made sure that we have been happy each time we have come to Colonial. This past time we also need the service of Peter LaGruta in the Tech Department. Peter did not give up until our car was fixed and, if anyone has had a problem with their sync system you know it can be difficult.as well as frustrating. Peter was persistent and was sure that the system was fixed to our satisfaction. Both Joe and Peter were also pleasant and gentleman through the entire process. We will not hesitate to return too or recommend Colonial's Service Department. More

Two service jobs - same great service! We recently purchased a used vehicle from Colonial Ford. My first experience with the service center and Anthony was when I brought this vehicle in fo We recently purchased a used vehicle from Colonial Ford. My first experience with the service center and Anthony was when I brought this vehicle in for an inspection sticker. I am a big fan of quality customer service and will sing the praises of any business that provides such. Hence, I can't say enough about my great experience with Anthony and Colonial Ford. I didn't have an appointment and showed up towards the end of the day. I wasn't expecting anyone to be thrilled with me. To my surprise, I was acknowledged as soon as I entered the service area, greeted with a smile and "Hi. How can I help you?" They took my vehicle right away and told me to feel free to make myself comfortable in the waiting area. I don't think I even warmed the seat in the waiting area before they came in and told me I was all set! Love it! Today, we had to drop off our other vehicle. The window wouldn't close on the truck as of last night. We dropped it off before the dealership opened, no appointment again. I brought my husband to work and drove back to the dealership to plead my case and see if they could fit us in. I had to be at work shortly, so didn't have much time to accomplish this in. When I walked through the door, Anthony gave me the same happy greeting. (I don't think a lot of companies realize just how important that initial greeting is to a customer.) He patiently listened to my dilemma and told me he was pretty sure he could fit us in. I gave him a contact number, thanked him and went on my way. (I was actually early for work.) He phoned me a few hours later to let me know what was wrong, what cost we would be looking at, and to get our consent before they did any work. We gave them the green light and our vehicle was all set before the end of the day. Peter was the technician that worked on the truck. When my husband tested the window, his exact words were "It's as smooth as silk. Nice!" Great job guys! You've made a repeat customer out of us! More

Great service! I was extremely pleased with the recent body work done on my Hyundai Elantra at Colonial Ford. Mark Johnston and the staff couldn't have been nicer! T I was extremely pleased with the recent body work done on my Hyundai Elantra at Colonial Ford. Mark Johnston and the staff couldn't have been nicer! The work was done much faster than even I had expected. Mark called me periodically to apprise me of how the work was coming along. When I picked up the car, it looked perfect - like brand new! Mark and his crew are terrific people to deal with. I would definitely go back if I ever need work done on my vehicle. More

Great Service Straight forward honest service. I take my truck in every 5K and they help me plan for future maintenance and help me stay on track with the schedule Straight forward honest service. I take my truck in every 5K and they help me plan for future maintenance and help me stay on track with the scheduled items. This way I take care of small problems before they become big expensive problems. They are knowledgeable and perform quality work. I always pick it up cleaned and running properly and I always leave feeling confident my vehicle is ready to keep rolling through the next 5K. More

Above and Beyond Service Colonial Ford's service department always goes above and beyond for us. Great experience, customer service and always a price that seems to beat the Colonial Ford's service department always goes above and beyond for us. Great experience, customer service and always a price that seems to beat the competition. We have serviced cars there for 8 years and have never been disappointed. More

great service Had a "service engine soon" problem when I arrived. My advisor Anthony was very knowledgeable, professional and friendly. Mike, the technician, did Had a "service engine soon" problem when I arrived. My advisor Anthony was very knowledgeable, professional and friendly. Mike, the technician, did a very thorough job. Problem solved quickly. Also utilized the courtesy van ((driven by Pop?) A polite, competent man. More

Ford Escape Repair I brought my Escape in on a Saturday with no appointment for an oil change and brake job. Joe and Anthony squeezed me in and got me out earlier than I brought my Escape in on a Saturday with no appointment for an oil change and brake job. Joe and Anthony squeezed me in and got me out earlier than promised. They were so nice and friendly I will definitely go back and see them for future service needs. More

Awesome Recently came in for service on my F250 and was extremely pleased with the courtesy and professionalism of the staff. I was also impressed with how kn Recently came in for service on my F250 and was extremely pleased with the courtesy and professionalism of the staff. I was also impressed with how knowledgeable Anthony was on products and services. Will be back! More

Always a pleasure to do business with the service department I've been doing business with Colonial Ford for 15 years, they always provide great service. Anthony and Mike were a pleasure to deal with. I've been doing business with Colonial Ford for 15 years, they always provide great service. Anthony and Mike were a pleasure to deal with. More

First service appointment for Ford Fusion We arrived for my cars first scheduled service appointment at 10:30 and was greeted by Anthony Cristiani and I explained to him a few things that I fo We arrived for my cars first scheduled service appointment at 10:30 and was greeted by Anthony Cristiani and I explained to him a few things that I found needed work on the car he promptly followed me outside so I could show him. He listened intently and looked and said no problem. Then we went back inside and I explained to him that my Bluetooth was not working or I just did not know how to work it yet, he said no problem he would check into it and show me how to work it after service was done to the car. Around 12:00 Anthony came and said my care was almost done and then they would vacuum and wash it. 2:00pm Anthony came and said my car was ready, and that Peter was going to help out with the Bluetooth because he was the "Expert". It came to be after several attempts Peter stated, I would have to bring the car back because he needed download the update from Ford for the Bluetooth. Both Peter and Anthony were very attentive and explained everything that was done to my car and I left with a good feeling. Thank you, Judith L Graham More