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Colonial Ford - Service Center

Plymouth, MA

4.6
1,211 Reviews
Call Service Center (508) 328-3284

1,211 Reviews of Colonial Ford - Service Center

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April 19, 2025

Not good service experiences at all at any service appointments at all.they don't listen to what customers want or want something when there is something wrong with the vehicle.customer satisfaction i More

by O1timeplaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2025

I really like the service at colonel done in a timely manner. Ron the GM is a very personal and nice person. More

by bz11954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2025

I feel as though was WAY over charged. Not sure why it costs over $1300 for what was done More

by DCULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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Apr 19, 2025 -

Colonial Ford of Plymouth responded

DC - Please call me when you are free - I can go over the Repair and Time in detail that is on the repair order that Kyle the service advisor called to discuss and you signed at pick up - Finding the electrical issue that caused the Trunk to open by itself on the 2017 Lincoln several times was not only time consuming -the tech also needed to remove all trunk panels and trim panels to find the electrical and water intrusion points - before replacing the third light and parts surrounding . Ron Almeida 774-773-3536

April 12, 2025

The costumer service reps were extremely helpful and understanding. The repair was quick and they communicated throughout. More

by bkeane2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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April 08, 2025

I was told I would be charged $60 for a lighbulb change to my L directional. Bruce Kelly texted me for any questions & I told him that about 6 mos. ago, I went to O'Reilly's & asked if they had the R. ligh More

by JUDY_KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 07, 2025

Colonial Ford and especially Shayne made buying my new truck an easy process. Unfortunately we both had to deal with Ford Manufacturing delays. It took Ford Manufacturing 8 months to get me my truck. I d More

by john.burris19
Recommend Dealer
Yes
Employees Worked With
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shayne Dextradeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2025

Service was done as scheduled and done quickly. Service department was friendly and helpful. Communication was great. More

by SEARAY97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

Very inventive employees, Vito is very personal and attentive, I would recommend to anyone to buy at Colonial. More

by EASTBAYFUNDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vito Umbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

It was a horrible experience from the start till the finish including picking up the vehicle. They added a maintenance plan on the paper work and never even asked me if I wanted it. I did not see it ti More

by pjhofhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Almeida
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Mar 30, 2025 -

pjhofhe responded

3/30/2025 This is a follow up to my already posted review. It is not getting better I would now like to give them zero stars. I asked them to do the right thing were my vehicle received body damage when it was in their possession. And no one knows what happened? They know what happened but decided to lie and be deceitful instead of being honest. They said they would not help me out we’re I gave them a bad review after weeks of trying to resolve it. And that it was not nice of me for doing that? So let me get this straight it was ok to deceive me on the paper work? By selling me a maintenance policy I did not ask for and did not see till later and was not discussed. Then the vehicle from the time I test drove it to the time I picked it up had body damage. And again no one did the right thing and just let me know and we could have resolved it. And I am not nice and should have been patient? Not sure what to do at this point but I just wanted people to be aware and maybe bring a lawyer with you to buy a car there and take before and after pictures anytime you drop your vehicle off there. I did not know I had to do those things so I guess I am a fool. This is 100 percent accurate what happened to me for anyone who is reading this and would say no way this happened. So please be carefully when shopping here. I will keep everyone posted to see if there was a resolution we I did contact the general manager and he did not call me back. Just Joe Almeida and said I was not nice for telling the truth. Sorry Joe I have ethics and a moral compass and to maybe help someone else from getting screwed. If your company would like to sit down and meet please let me know I would still like to resolve this. Thank you for the life lesson on how not to trust people.

Apr 01, 2025 -

Colonial Ford of Plymouth responded

PJ - I really hope we can connect and turn this into something more positive ,using social media as a lever to have Colonial Ford pay for damage that was caused two weeks after picking up and using your Commercial Transit is not the way to build a relationship . Call me at your convenience Best , Ron Almeida General Manager 774-773-3536

Apr 12, 2025 -

pjhofhe responded

5/12/2025 I did call Ron Almedia on 4/01/2025 like he asked in the response, and he did call me back after a few days. Asking what happened and I told him the story and he said he would get back to me that afternoon with a resolution. I did not hear from him, so I called again with no response. I am still waiting for a resolution Ron if you could call like you said you would. I would like to set up a meeting in person to resolve this situation so please call me back.

March 27, 2025

The service center is amazing and easy to deal with. The sales department cares about making money and not the customer service what do ever I would not recommend there sales department to my worst enem More

by giggles493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Almeida
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Cummings
1.0
This rating includes all reviews, with more weight given to recent reviews.
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