Colonial Ford of Marlboro - Service Center

I could not believe the quality of the service I met with Sue Shea and Bob. These people were the most friendly people you could ever hope to find in the car business. I will definitely be back. I met with Sue Shea and Bob. These people were the most friendly people you could ever hope to find in the car business. I will definitely be back. More

They overcharged me and put the wrong part in my van I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new one because the warranty would cover most of it. I was given the option of paying $700 more for a remanufactured transmission or a used transmission with $36,000 mi. I paid the extra money for the remanufactured transmission and since day one it slipped out of gear and shifted really hard. they pulled the old transmission out of my van waiting for them no one to come in which was the wrong transmission to begin with and would not bolt in properly. So they have the reorder the transmission and I was stuck another couple days without my work van. So I ended up losing my transportation for work for a week. I had to drive in every day and pull different tools out of the van as I needed them to do different aspects of my construction job. when I express how angry I was with Bob in the service department all he could tell me was well that's life and things happen. one can only wonder how people can treat customers that way and still have a job. Needless to say his best solution was so offering me a minivan which wouldn't even how is half of my tools. And then he finally found a full size van for me. what were the full size van do for me anyhow when it would take me 2 hours to unload my van and put all my tools in a different van and then have to do it all over again? and I was wondering why I never got an email for a review from Ford on this service. It took weeks for this to show up in my inbox. One can only imagine why. And I still have to take the van back for them to look at it and more than likely be charged for something that should have been put in right the first time. But we will see how they deal with it. overall I would not recommend anyone getting worked on they are based on this experience. when something goes wrong it all comes down to who can cover their butt the best with paperwork. And the customer gets put last. They said of them trying to fix the situation immediately they had to investigate what happened and why and take it from there and I was put out another couple days because of that alone. More

Excellent Great service, really attentive personal. Andy made sure my truck was taken care of and all the services I was requesting, he took his time to make su Great service, really attentive personal. Andy made sure my truck was taken care of and all the services I was requesting, he took his time to make sure everything was done More

great experience had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right More

great all was great best dealer ive wprked with recommend this dealer it was the time spent and the fried lee ness that would keep me loyal all was great best dealer ive wprked with recommend this dealer it was the time spent and the fried lee ness that would keep me loyal More

Professional yet personal and very efficient. Passing through Mass, needed an oil change. Dealer without Quick Lane turned us away. Colonial Ford welcomed us, provided immediate quality service an Passing through Mass, needed an oil change. Dealer without Quick Lane turned us away. Colonial Ford welcomed us, provided immediate quality service and made me glad to be in the Ford family. More

Oil change Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as w Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as well. More

Great communication from the service writer only Shea from your service team is a saint. he communicated, he followed up, and shared understanding. However I dropped my vehicle with the main compla Shea from your service team is a saint. he communicated, he followed up, and shared understanding. However I dropped my vehicle with the main complaint it was not running well, and while in asked to do a checkup as it was recently purchased. At the end of the day I dropped it off, there as NO solution to the original complaint. In the end they replaced the spark plugs/boots seemingly to appease me, but the engine ran worse less than a day later. Very upset and disappointed. Mostly because I spent more than I would have at my local mechanic, and still had the main issue I started with. Had my vehicle 3 days... More

Painless!! Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defe Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defective moulding to be replaced. Service writer Shea Miles made it quick and painless on both visits. More