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Colonial Ford of Marlboro - Service Center
Marlboro, MA
689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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689 Reviews of Colonial Ford of Marlboro - Service Center
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February 05, 2020
These guys were friendly, professional and right on time. They set up a loaner (rental) for me and my recall experience was hassle free. I’d come here again for service. They set up a loaner (rental) for me and my recall experience was hassle free. I’d come here again for service. More
by JUDE.KELLEY
Verified CustomerEmployees Worked With
Phil
January 31, 2020
Had a great buying experience! From Brad in sales and then Jimmy in business office and then Phil and Rudy in service- a great experience!! then Jimmy in business office and then Phil and Rudy in service- a great experience!! More
by bcm1974
Employees Worked With
January 17, 2020
Horrible service, from the staff to the service. My diagnosis Report stats scan for codes cleared and they came back. That’s not a proper diagnosis report diagnosis Report stats scan for codes cleared and they came back. That’s not a proper diagnosis report More
by anytimetowing617
Employees Worked With
Paula, and bob
January 15, 2020
Bob was very accommodating and easy to work with. They diagnosed the issue, checked warranty and ordered parts quickly. The service was great with no unneeded upselling. Highly recommended. diagnosed the issue, checked warranty and ordered parts quickly. The service was great with no unneeded upselling. Highly recommended. More
by donnam617
Employees Worked With
Bob in Service
January 11, 2020
Vehicle Maintenance I appreciated the advice and feedback I received on the maintenance requirements needed to keep my vehicle running properly. The service team was co I appreciated the advice and feedback I received on the maintenance requirements needed to keep my vehicle running properly. The service team was courteous, helpful and very knowledgeable. Their customer focus was excellent. The entire staff was great. More
by jspotter22
Employees Worked With
Robert Chandler
January 10, 2020
GREAT SERVICE Exceeded expectations as they serviced my vehicle before they promised with good communication. they went the extra step. Had a hard time finding som Exceeded expectations as they serviced my vehicle before they promised with good communication. they went the extra step. Had a hard time finding someone to do an emergency service and they stepped up. More
by rickp3
Employees Worked With
January 10, 2020
Excellent Work - Very Professional These people were a pleasure to dealt with. Th service personnel were outstanding and extremely knowledgeable. They promptly diagnosed my problem and These people were a pleasure to dealt with. Th service personnel were outstanding and extremely knowledgeable. They promptly diagnosed my problem and fixed right the first time. This is a very professional and well-run operation. More
by brian
January 01, 2020
Disappointed Work was estimated to take 3 hours, took about 30 and I wasnt given a call that my truck was being held over night. I wont be returning here for busin Work was estimated to take 3 hours, took about 30 and I wasnt given a call that my truck was being held over night. I wont be returning here for business again. More
by J
Employees Worked With
Rudy
December 30, 2019
Needed an oil leak checked First time bringing my 2009 Ford Escape for service; needed to have an oil leak checked. I was brought out to the service area and the service tech po First time bringing my 2009 Ford Escape for service; needed to have an oil leak checked. I was brought out to the service area and the service tech pointed out a mistake made by one of the "15 minute oil change" companies that now requires an expensive repair. What I appreciate most is that I was not pressured into the repair but was given options, price quotes, and time to think about next steps. Rob Chandler was most helpful in documenting the problem and giving me the necessary information should I choose to pursue a claim with the oil change company. More
by PATRICIA.GANLEY
Employees Worked With
Rob Chandler
December 12, 2019
Best service department Ever!!! A service crew that goes beyond the initial problems solved to be sure nothing is overlooked. After the problem was solved, the serviceman stayed wit A service crew that goes beyond the initial problems solved to be sure nothing is overlooked. After the problem was solved, the serviceman stayed with us longer and went out with us on another test drive to get assure us & gave us some interesting information on the workings of the car. More
by LOUISEALEO
