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Colonial Ford of Marlboro - Service Center
Marlboro, MA
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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738 Reviews of Colonial Ford of Marlboro - Service Center
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February 15, 2021
I had an emergency situation with a car full of vacation gear. The engine light was on and the car wouldn't travel faster than 10mph. Mark Babineau, and Rob Chandler attended to this situation despite never gear. The engine light was on and the car wouldn't travel faster than 10mph. Mark Babineau, and Rob Chandler attended to this situation despite never seeing me before. The Edge I had was an older model and they brought the part in, installed it, and had me safely on my way within hours. I couldn't have asked for any better care. Furthermore, while I waited, I took a look in the showroom as I've been wanting a hybrid for a decade, and salesman, Steve Hughes, was accommodating and low-key, which is just what I needed at the moment. Headed back to see Steve and get the new vehicle. More
by dr.holmes
Verified Customer
February 12, 2021
I have to return today for the 3rd time this week to get a windshield washer hose replaced. Not happy. It's like my time is worth nothing. I shouldn't have to sit in the waiting room for a total of 6 hours a windshield washer hose replaced. Not happy. It's like my time is worth nothing. I shouldn't have to sit in the waiting room for a total of 6 hours for a simple repair. More
by billoc
Employees Worked With
February 10, 2021
On schedule very polite professional clean facility. Waiting room was comfortable and very friendly employees not only in service dept but also in sales showroom Waiting room was comfortable and very friendly employees not only in service dept but also in sales showroom More
by bruce5473
Employees Worked With
Other Employees :
Mike Noe, Stephen Hughes, Robert Pemberton, Rodrigo Perez
February 06, 2021
Everything was spelled out up front as far as work and cost, along with excellent explanations for both. I will definitely be back if I require more maintenance. cost, along with excellent explanations for both. I will definitely be back if I require more maintenance. More
by jthebeau
Employees Worked With
Bob in service department.
January 28, 2021
I had my car serviced at Colonial and they made the scheduling, servicing and pickup so seamless - thank you! I look forward to working with them again in the future. scheduling, servicing and pickup so seamless - thank you! I look forward to working with them again in the future. More
by proche
Employees Worked With
Rodrigo Perez
January 26, 2021
They failed my TNC inspection because they checked things that were irrelevant to the inspection. I went to another mechanic and passed me and said there was NO issue with my vehicle. This was not the first that were irrelevant to the inspection. I went to another mechanic and passed me and said there was NO issue with my vehicle. This was not the first time THIS dealership failed me when my vehicle was passable. I will not be coming back here More
by vinnie.veiga
January 21, 2021
Rudy was very courteous and professional and reassured us that everything we requested would be addressed. He insured that everything that should have been covered by our vehicle warranty or the dealership g that everything we requested would be addressed. He insured that everything that should have been covered by our vehicle warranty or the dealership got covered and that we had a rental during the extend time our vehicle was needed. More
by topcop18
Employees Worked With
Rudy Espinoza
January 13, 2021
I felt as though I was a bother to them regarding needing service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. More
by JC
Employees Worked With
Mike Noe, Stephen Hughes
January 12, 2021
The crew at Colonial Ford in Marlboro took the time to diagnose a random electrical problem and came up with a solid plan if it ever happens again. Very high degree of trust with their shop. diagnose a random electrical problem and came up with a solid plan if it ever happens again. Very high degree of trust with their shop. More
by spooncwru
Employees Worked With
Bob Chandler
