Colonial Ford of Marlboro - Service Center

The only retailer I considered for a second purchase. I hadn't purchased a used car since 1981. Brad and the Service Dept. smoothed the path and responded to my concerns. My Service Writer made a poi I hadn't purchased a used car since 1981. Brad and the Service Dept. smoothed the path and responded to my concerns. My Service Writer made a point to contact Mark B. who picked up the tab for programming extra keys that I needed (my purchase was a former Hertz RAC that was missing an extra key). More

disapointed with service Did not address my tire issue. the tire went flat the next day so I had to have someone else fix it. After the oil change the under side panel was no Did not address my tire issue. the tire went flat the next day so I had to have someone else fix it. After the oil change the under side panel was not totally secured. It was hanging down in one corner with hardware missing. More

I could not believe the quality of the service I met with Sue Shea and Bob. These people were the most friendly people you could ever hope to find in the car business. I will definitely be back. I met with Sue Shea and Bob. These people were the most friendly people you could ever hope to find in the car business. I will definitely be back. More

They overcharged me and put the wrong part in my van I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new one because the warranty would cover most of it. I was given the option of paying $700 more for a remanufactured transmission or a used transmission with $36,000 mi. I paid the extra money for the remanufactured transmission and since day one it slipped out of gear and shifted really hard. they pulled the old transmission out of my van waiting for them no one to come in which was the wrong transmission to begin with and would not bolt in properly. So they have the reorder the transmission and I was stuck another couple days without my work van. So I ended up losing my transportation for work for a week. I had to drive in every day and pull different tools out of the van as I needed them to do different aspects of my construction job. when I express how angry I was with Bob in the service department all he could tell me was well that's life and things happen. one can only wonder how people can treat customers that way and still have a job. Needless to say his best solution was so offering me a minivan which wouldn't even how is half of my tools. And then he finally found a full size van for me. what were the full size van do for me anyhow when it would take me 2 hours to unload my van and put all my tools in a different van and then have to do it all over again? and I was wondering why I never got an email for a review from Ford on this service. It took weeks for this to show up in my inbox. One can only imagine why. And I still have to take the van back for them to look at it and more than likely be charged for something that should have been put in right the first time. But we will see how they deal with it. overall I would not recommend anyone getting worked on they are based on this experience. when something goes wrong it all comes down to who can cover their butt the best with paperwork. And the customer gets put last. They said of them trying to fix the situation immediately they had to investigate what happened and why and take it from there and I was put out another couple days because of that alone. More

Excellent Great service, really attentive personal. Andy made sure my truck was taken care of and all the services I was requesting, he took his time to make su Great service, really attentive personal. Andy made sure my truck was taken care of and all the services I was requesting, he took his time to make sure everything was done More

great all was great best dealer ive wprked with recommend this dealer it was the time spent and the fried lee ness that would keep me loyal all was great best dealer ive wprked with recommend this dealer it was the time spent and the fried lee ness that would keep me loyal More

Professional yet personal and very efficient. Passing through Mass, needed an oil change. Dealer without Quick Lane turned us away. Colonial Ford welcomed us, provided immediate quality service an Passing through Mass, needed an oil change. Dealer without Quick Lane turned us away. Colonial Ford welcomed us, provided immediate quality service and made me glad to be in the Ford family. More

great experience had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right More

Quick My last couple visits I was quoted an amount of time estimated for the visit length each time it was fast shorter. They also did not bug me to do extr My last couple visits I was quoted an amount of time estimated for the visit length each time it was fast shorter. They also did not bug me to do extra repairs if they found any, that can be very aggravating to customers,if already know existing issues. More