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Colonial Ford of Marlboro - Service Center
Marlboro, MA
726 Reviews
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726 Reviews of Colonial Ford of Marlboro - Service Center
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December 17, 2020
The service rep Rudy was very friendly and tried his best to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 Ford Edge would not open. Not having heard anything, I called at 3:30 only to learn that the electronic diagnosis had started only an hour and a half earlier. At that point they could not find the problem as to why the tailgate would not open. I was assured that the technician working on the car would be in on Saturday to continue the process so agreed to leave the car there, On Saturday when I called I was informed that the technician had not come in. Finally on Monday at about noon I received a call that they had found the problem and we would need a new latch and motor combo for the tailgate. Total cost with diagnosis would be about $750. I realize that the basic problem is not Colonial's fault, but I find it ridiculous that it costs $750 to be able to open the tailgate. There should be a manual override, both for convenience and safety. I consider this a design flaw on the part of Ford. The vehicle is useless as an SUV if you cannot open the tailgate, so we really had no choice but to authorize the repair. We finally got the car back on Tuesday morning. The service rep is friendly, but I cannot give my usual 5 stars because of the length of time it took to repair the car, leaving us without the car, and the fact that a tailgate should be able to be opened manually! More
by sarah w
Verified CustomerEmployees Worked With
Rudy
December 15, 2020
All went well....had 1st appointment arrangement.... However..."wear mask mandate" which is an automatic requirement virtually everywhere in these times, wasn't being followed by your e arrangement.... However..."wear mask mandate" which is an automatic requirement virtually everywhere in these times, wasn't being followed by your employees arriving for work thru the customer waiting room...and, the one other customer who joined me in the waiting room during the time I was there did not wear a mask the entire time....and wasn't approached to do so. Others chatting in your lobby near your service check in area.....no masks Something is wrong with this picture More
by BYRON_REYNOLDS
Employees Worked With
Service Dept
December 08, 2020
The service person was very friendly and helpful. I asked for an oil change and got a "works" job. I thought the price for a simple oil change would be less. My dash board was changed from my setting asked for an oil change and got a "works" job. I thought the price for a simple oil change would be less. My dash board was changed from my settings, so I had to reset them. In the past when I had a "works" job the various liquids were refilled, not so this time. More
by iramorris273
Employees Worked With
Pierce Desimone
December 02, 2020
Great service, friendly, quick. Service took care of me immediately, and I didn’t have to wait for very long. Thank you colonial Ford of Marlborough. immediately, and I didn’t have to wait for very long. Thank you colonial Ford of Marlborough. More
by RRLONG2
Employees Worked With
November 26, 2020
I had to tow the car in with 2 flat tires that needed to be replaced. I was delighted they were in stock and the repair was done by the end of the day. The service agent was kind, helpful and clear at every be replaced. I was delighted they were in stock and the repair was done by the end of the day. The service agent was kind, helpful and clear at every step. Great communication. Thank you! More
by revbobbrown
Employees Worked With
Phillip
November 18, 2020
Service was prompt and efficient. Whenever we go to this dealership we are very pleased with the attention they give to us. Would highly recommend doing business with this dealership. dealership we are very pleased with the attention they give to us. Would highly recommend doing business with this dealership. More
by frh595
Employees Worked With
November 09, 2020
I came in to the service department to have my tire pressure checked. The warning light had gone on. They were very helpful and resolved the problem pressure checked. The warning light had gone on. They were very helpful and resolved the problem More
by MARY.KETOLA
Employees Worked With
Robert Pemberton
November 09, 2020
Quick service on recalled vehicle issue. Scheduling was a bit confusing with different days being communicated via email. No message left or callback made to let me know vehicle was ready for pickup bit confusing with different days being communicated via email. No message left or callback made to let me know vehicle was ready for pickup More
by almills3
Employees Worked With
Not sure
October 30, 2020
This is the seventh or eighth car I have purchased from wayside/colonial Ford I have always been treated great. Very happy with the service department.thank you! wayside/colonial Ford I have always been treated great. Very happy with the service department.thank you! More
by macneil51
