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Colonial Ford of Marlboro - Service Center

Marlboro, MA

4.8
726 Reviews

726 Reviews of Colonial Ford of Marlboro - Service Center

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February 10, 2021

On schedule very polite professional clean facility. Waiting room was comfortable and very friendly employees not only in service dept but also in sales showroom More

by bruce5473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Grout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silvio Ruisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Babineau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Noe, Stephen Hughes, Robert Pemberton, Rodrigo Perez
February 06, 2021

Everything was spelled out up front as far as work and cost, along with excellent explanations for both. I will definitely be back if I require more maintenance. More

by jthebeau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service department.
January 28, 2021

I had my car serviced at Colonial and they made the scheduling, servicing and pickup so seamless - thank you! I look forward to working with them again in the future. More

by proche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo Perez
Jan 28, 2021 -

Colonial Ford of Marlboro responded

Thank you for your business and taking the time to write this review! We look forward to seeing you again in the future!

January 26, 2021

They failed my TNC inspection because they checked things that were irrelevant to the inspection. I went to another mechanic and passed me and said there was NO issue with my vehicle. This was not the first More

by vinnie.veiga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Silvio Ruisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Babineau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2021

Rudy was very courteous and professional and reassured us that everything we requested would be addressed. He insured that everything that should have been covered by our vehicle warranty or the dealership g More

by topcop18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Espinoza
Jan 21, 2021 -

Colonial Ford of Marlboro responded

Thank you for your business!

January 21, 2021

As always, the service on my Expedition was done right, and on time. Bob and his team are a pleasure to work with. I highly recommend More

by mlc3264
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Chandler
Jan 21, 2021 -

Colonial Ford of Marlboro responded

Thank you for your loyalty to our service department! We look forward to seeing you again in the future!

January 13, 2021

I felt as though I was a bother to them regarding needing service to newly purchased vehicle. I had to make multiple visits to to all the work completed. The person I dealt with was friendly and helpful. More

by JC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Noe, Stephen Hughes
January 12, 2021

The crew at Colonial Ford in Marlboro took the time to diagnose a random electrical problem and came up with a solid plan if it ever happens again. Very high degree of trust with their shop. More

by spooncwru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Chandler
Jan 12, 2021 -

Colonial Ford of Marlboro responded

Thank you for taking the time to write a review! We appreciate your business and look forward to seeing you again in the future!

January 09, 2021

Thank you. It has been a pleasure working with a very professional company. I look forward to working with them in the future. Stay safe. More

by newyear2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Grout
4.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Lima
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Noe, Stephen Hughes, Robert Pemberton, Rodrigo Perez
Jan 12, 2021 -

Colonial Ford of Marlboro responded

Thank you for your business! We look forward to seeing you again in the future!

January 01, 2021

Phil was understanding and got the job done, recall work on my vehicle was done in a timely manner, definitely recommend. Inspection times were g More

by Ny901
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Babineau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
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