Colonial Chrysler Jeep Dodge RAM - Service Center

Warranty work, 2014 Wrangler We bought a new 2014 Wrangler Unlimited Rubicon from Colonial in Sept 2014. Recently it developed a slight smell of antifreeze when we parked, so we We bought a new 2014 Wrangler Unlimited Rubicon from Colonial in Sept 2014. Recently it developed a slight smell of antifreeze when we parked, so we took it down to colonial for an inspection. The service dept diagnosed a small leak in the radiator. They said the parts would be delivered the next day. The next day, they called by noon to tell me the repair was complete! I appreciated the extremely quick turn-around, the fact that they called and kept me in the loop with the status, and the quality of the work. I checked it out when I picked it back up, and the quality of work was on-par with the factory. The entire procedure was quick, painless, and fully covered by the warranty. I couldn't be happier with the service and would highly recommend the service department! More

The employees did 110% of their best to get us on the road On our way to PA from NH a fuel injector failed. We by chance puled off at this exit. The employees, Jay S was able to put our vehicle in the serv On our way to PA from NH a fuel injector failed. We by chance puled off at this exit. The employees, Jay S was able to put our vehicle in the service dept. for a quick check to find that 2 more injectors needed to be replaced. A mouse also chewed some wiring. Parts were ordered and installed the next morning. The staff was most helpful in finding a hotel, ice for the cooler and very friendly and pleasant to work with. We would definitely use this dealership if we lived in the area. They are highly recommended by our family. More

Service Issues First off I would like to say that the customer service absolutely sucks, there is no reason that it should take over 10 minutes to get recognized tha First off I would like to say that the customer service absolutely sucks, there is no reason that it should take over 10 minutes to get recognized that someone is standing there when there are other employees standing around leaning against a wall. Never mind the fact that I have waited in the service department and there for no one to be found anywhere for over 10 minutes. I have brought a car there multiple time in a row and the same problem still exists. Not happy with the way things have been handled, I don't believe things have been handled in a professional way at all. I would not recommend this dealership to anyone. More

recall from Jeep I returned to Colonial for a recall issue and was pleased with the service. I also requested warranty service for a cargo shade on my 2013 Jeep Grand I returned to Colonial for a recall issue and was pleased with the service. I also requested warranty service for a cargo shade on my 2013 Jeep Grand Cherokee. The handle was cracked, the service advisor Mike Fredette examined the handle and confered with the service manager. The result was that they agreed to replace the shade at no expense to me. So, I am very satisfied with Colonial. Also I spoke with Mike Ballos and he was friendly and helpful, the same as he was almost 2yrs. prior when I bought my vehicle. My only concern is of my making, I travel from Western Mass. to this dealership, I wish they were closer. Paul Harvey More

I can only relate to the uncomprising fantastic experience that I experienced last week. Dan was professional understanding and extremely helpful in the minor issue that I had. Marty was great in t experience that I experienced last week. Dan was professional understanding and extremely helpful in the minor issue that I had. Marty was great in the way he took care of my Grand Cherokee. The price came in exactly with what Dan quoted me and was done quickly, efficiently and professionally. I recomend that you see Dan for service and Chris Faria for sales as they both have been incredible to deal with and are an asset to Colonial. Walt Lincoln More

Relating to the recent service that I had on my Jeep Grand Cherokee I can only say go there!! I had a great experience with Dan Burke in the service dept but above all with CHRIS FARIA who sold me my v Grand Cherokee I can only say go there!! I had a great experience with Dan Burke in the service dept but above all with CHRIS FARIA who sold me my vehicle in May. He greeted me by name and went above and beyond to solve a minor issue in setting up the uconnect in my vehicle for me. Chris is one of a kind and I cannot think of another "salesman" taking the extraordinary time from just phone calls and reminders to see how the vehicle is working out.. When the time is right I cannot think of another salesperson to deal with.... THANK YOU Colonial for having Chris on your staff... W Lincoln More

Service Department is terrible! 6 mo old Ram 1500, I bought there. Brought it in for an oil change and fix some minor issues, alignment as it has not been right since the vehicle was purchased, driver bought there. Brought it in for an oil change and fix some minor issues, alignment as it has not been right since the vehicle was purchased, driver seat moves when driving, along with some recalls that had to be addressed. First round the computers were down, so recalls could to be addressed, alignment was done....incorrectly use to pull to the left and now pulls to the right and centering of steering wheel is off. I had to pay for a rental for this day while it was being worked on... They never addressed the seat. Second round a month later...since they never called back as they promised they would to follow up on rescheduling the remainder of the work. Additional issues, under hood bulb out and wiper washer weak. Alignment done incorrectly... again still not right. Seat issues they said is "no different than any other dodge seat" and they wanted to charge me for the bulb under the hood because the truck had over 12K mi on it...I paid extra $$ for bumper to bumper coverage to 6 yr 100000mi. I will never enter this service department again! Rude service people and very poor technical skills. Two thumbs down! More

I have had numerous bad experiences with the service department. The service manager and general manager have both very unhelpful in trying to fix the issues and keep me as a customer. Never going back department. The service manager and general manager have both very unhelpful in trying to fix the issues and keep me as a customer. Never going back to the dealership again and most likely the last dodge I will ever own. More

I came in to pick up my 2009 Journey which was having brake work done and Jay saw me and mentioned that he would like to see me with a better running vehicle because he had heard of all the trouble I was brake work done and Jay saw me and mentioned that he would like to see me with a better running vehicle because he had heard of all the trouble I was having with my 2009. I said I would listen and he got Eddie to talk to be about a new car and they did such a good job that I bought a new 2012 and it was another Journey and I am happy to have gotten that vehicle. Thank you guys for helping me get the new vehicle. Sincerely Larry Beane Sr. More