Colonial Chrysler Jeep Dodge RAM - Service Center

Outstanding customer service I want to say that Nick and Tess in the service department are outstanding! From scheduling the appointment all the way until service was completed th I want to say that Nick and Tess in the service department are outstanding! From scheduling the appointment all the way until service was completed the communication was spot on. I will not bring any of our Jeeps (3) to any other dealer. Additionally when it is time for new vehicles we will certainly give Colonial 1st crack at our business. Thank you More

Review I was happy with my service advisor, the attention I received and the quality of work. Overall I am happy with the service I received. I was happy with my service advisor, the attention I received and the quality of work. Overall I am happy with the service I received. More

Service Department Goes Above and Beyond Had an amazing experience with their service department helping me get service at another dealer. Their sister dealership in Watertown, MA closed dow Had an amazing experience with their service department helping me get service at another dealer. Their sister dealership in Watertown, MA closed down and I was trying to get warranty work done on my car at another Jeep dealer locally. The warranty company was very difficult and were not willing to help me resolve the issue. Steve helped to get my claim processed so I could get my vehicle fixed at a different dealership! He listened to my situation and even kept me updated as to what was happening. His service to me was amazing! More

All Sales and Service reps are very prompt and quickly respond to questions. Very quick to help out with any issues. I am very happy to do business with Colonial Dodge. respond to questions. Very quick to help out with any issues. I am very happy to do business with Colonial Dodge. More

Scamming senior citizens My father went for a oil change and tire rotation and was told he needed a whole brake job including rotors and pads. They quoted him over 800 dollar My father went for a oil change and tire rotation and was told he needed a whole brake job including rotors and pads. They quoted him over 800 dollars. He then took it to an independent trustworthy garage that we use regularly. To our surprise all it needed was brake pads. Shame on you Colonial for trying to scam a senior citizen on a fixed income. I have purchased and serviced my former jeeps there and I will never purchase another car there ever. That is another story for another review. We will not be returning for service there in the future. I am not sure who my father worked with for a service advisor but it does not matter. More

So good it’s Colonial good! I recently bought my third car from Colonial and I have never serviced my vehicles anywhere but Colonial. I do a lot of miles for work, and I drive e I recently bought my third car from Colonial and I have never serviced my vehicles anywhere but Colonial. I do a lot of miles for work, and I drive everywhere knowing without the shadow of a doubt that I do not have to worry about my vehicle. Colonial takes pride in your car as it is the showcase of their professionalism. The sales staff have always helped me pick the perfect fit, and the service department always makes quality informed decisions about maintenance. They have been there for me even when the surprise pot-holes hit you late at night...I do highly recommend this dealership because they know me, they value my time and save me money by offering quality guidance. More

Above and Beyond Service Service manager Dan Burke went above and beyond to resolve the problems I had with my Town and Country. He and the staff at the Colonial Dodge, Inc i Service manager Dan Burke went above and beyond to resolve the problems I had with my Town and Country. He and the staff at the Colonial Dodge, Inc in Hudson truely cared about their customers. They exemplified honesty and integrity when interacting with their customers. Chrysler should be very proud of the service of Colonial Dodge. More

Went in for routine maintenance and returned with a problem I brought my mini van to have a tire rotation and balance along with a front end alignment and oil change as specified by manufacturer. My vehicle was I brought my mini van to have a tire rotation and balance along with a front end alignment and oil change as specified by manufacturer. My vehicle was returned later that day (Friday). All weekend long, my driver side front wheel was making an awful grinding noise and squealing. Called Monday and brought my vehicle back. Cause was the wheel weights they put on were too large and was rubbing on other components. They had to re-balance my tire. I left two messages asking why I paid $79.99 for this service when the weights were not the right ones and the tire was not balanced. Never received a call back. I would not recommend their service department. More

Servicing the customer I wanted to buy out my leased RAM and stopped in to and talked with Tim Cronin. Even though I didn't lease the truck through Colonial, Tim was more th I wanted to buy out my leased RAM and stopped in to and talked with Tim Cronin. Even though I didn't lease the truck through Colonial, Tim was more than willing to work with me. He explained the process, verified the payout numbers, worked with the leasing company and my insurance company, did all of the paperwork, and even got me my new plates! The process couldn't have been any easier for me. Great customer experience. Thanks Tim! Dean More

Great Nick was very pleasant to work with, he showed me a variety of options for cars and was very helpful. I give him a great review because of how helpful Nick was very pleasant to work with, he showed me a variety of options for cars and was very helpful. I give him a great review because of how helpful he was to me. Would recommend going to see him if you would like a car he will give you a great deal. More