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Colonial Chrysler Jeep Dodge RAM - Service Center

Hudson, MA

3.4
79 Reviews

79 Reviews of Colonial Chrysler Jeep Dodge RAM - Service Center

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September 21, 2020

The Jeep took a while to come in due to Covid but I was kept up to date on the progress and when it arrived they were excellent about getting me in to pick it up. They gave me a great price for my nice Cha More

by KYKAKYCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ballos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LaLiberte
Sep 21, 2020 -

Colonial Chrysler Jeep Dodge RAM responded

Hello, Thank you so much for your 5-star review, and for taking the time to leave us this wonderful feedback! Congratulations on your new Jeep!

January 29, 2020

Great dealership all around to work with. Purchasing my vehicle was a comfortable experience. The service team prioritizes attention to detail and consistent communication. Very satisfied with overall ex More

by My first 2 door
Recommend Dealer
Yes
Employees Worked With
Eddie Bhatty, Leo Clarance
December 27, 2019

Service Great service all the way around. Superior customer service by Nicholas. Transportation provided by Bama who supports dealership in providing care for More

by MSIMON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bama, Nicholas Mazzone
Dec 27, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

It's fantastic to hear that Nicholas provided you with great customer service while assisting you with your service appointment! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Regards, Mike Ballos General Manager mballos@colonial-dodge.com

December 27, 2019

Repair Great service on Jeep. Especially pleased with Nicholas Mazzone great help in service. Will be back to have Jeep services again. Thanks again Nicholas More

by dberberian825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ballos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Mazzone
Dec 27, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for choosing our dealership! We're always happy to hear that Nicholas was able to assist you with your service appointment and that it was a 5-star experience. Come back soon if there's anything else that our team can assist you with! Regards, Mike Ballos General Manager mballos@colonial-dodge.com COLONIAL CHRYSLER JEEP DODGE RAM

December 20, 2019

Sometimes when the car is taken apart, other things show up. Needed oil and new tires. Your staff also found some other problems with the brakes that needed correction. Everything was taken care of in good tim More

by davegavin1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Mazzone
Dec 21, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We look forward to seeing you again at Colonial Chrysler Jeep Dodge Ram!

December 17, 2019

Very Good Nick does a terrific job. Although I was there for an few hours, he made sure to check-in during that time and is responsive when I inquire about my v More

by BCASACELI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Mazzone
Dec 17, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Ballos General Manager mballos@colonial-dodge.com

December 16, 2019

Great service, great staff Was able to bring my car in within a week of it having problems and they were able to fix all of the problems within one work day. Great service and More

by CKIRKWOOD7464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Mazzone
Dec 16, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Ballos General Manager mballos@colonial-dodge.com

December 11, 2019

Great service No complaints, work was done as requested and as quoted. Great communication, friendly and quality service. Never a bad experience when bringing my ve More

by WENNERSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Mazzone
December 10, 2019

Heavy on misinformation / light on communication After Sales service has been lacking. Brought my 2018 Wrangler, which I purchased from Colonial in for 2 issues above and beyond oil changes and tire More

by cjmadore8911
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Ballos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve (Svc Mgr), Amanda, Jessie, Nicholas Mazzone
Dec 23, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Hi Chris, I am sorry for your post sale experience. I did try to assist you after your last experience while waiting for the loaner vehicle we were supplying you to use while your vehicle was in for service. My offer still stands to personally come to you to pick up your vehicle and leave my vehicle to drive while we service yours. Once again my apologies, please let me know if I can assist. Mike Ballos General Manager 978-568-8000 mballos@colonial-dodge.com

December 05, 2019

Service Awesome customer service appreciate the time to review exactly what type of coverage I had. So I could receive maximum value. Thank you! Definitely More

by rose_degroot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Mazzone
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