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Colonial Chrysler Jeep Dodge RAM - Service Center

Hudson, MA

3.4
79 Reviews

79 Reviews of Colonial Chrysler Jeep Dodge RAM - Service Center

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June 15, 2024

It took a year and a half for them to service my car due to an oil consumption issue covered by manufactures warranty. Finally services completed and car returned with deep scratches on the hood and broken More

by Cathymcguirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Machado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Rondeau
November 02, 2023

Brittany and Eddie is one of the best sales lady and finance manager I've ever met keep up the great job. Thank you. DL More

by Danglor26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Bellantoni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Colonial Chrysler Jeep Dodge RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 07, 2023

I've never in all the brakes i've had replaced over the years dealt with a negotiation by omission tactic. I will never trust/recommend going here, they use cheap parts and charge almost twice as much. More

by suzofgillead
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Manager, Parts
July 24, 2023

I have had several times used the service department for my Jeep . Kevin is very knowledgeable and very helpful. He helped me with my tires recently and recommended a tire replacement that preformed above More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Buffone, Kevin Lillquist
Jul 24, 2023 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you so much for your kind words, Pam, and for taking the time to leave us this wonderful feedback!

December 02, 2022

Kevin was extremely personable and helpful the first time getting my car serviced since buying it. All my problems were fixed in a timely manner! More

by Arienne.a123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin DeFrancesco
Dec 04, 2022 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chrysler Jeep Dodge RAM, we look forward to having you as one of our valued customers for many more years to come!

December 02, 2022

Any time I have a problem Leo is always very responsive and jumps at the chance to make it right. I always have a great experience at this dealership More

by Arienne.a123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Clarance
Dec 04, 2022 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your thoughts on working with Leo and our team. We're glad to hear we delivered such a great experience!

December 29, 2021

Great service and sales team. Just purchased a extended warranty for my 2019 Ram Limited. More

by David0107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ballos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Bhatty
Dec 31, 2021 -

Colonial Chrysler Jeep Dodge RAM responded

David, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2021

Unfortunately the service cannot be trusted. After many years of good service they have gone down hill and will straight out lie about what your car needs to have done. I was told my oil pan was rusted out More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnathan
Jul 11, 2021 -

Colonial Chrysler Jeep Dodge RAM responded

JP, please accept our apologies that your visit to our dealership was not to your satisfaction. Is it possible for you to reach out to us directly to discuss your visit? This is obviously not the experience or level of service we want our patrons to have. Thank you for your input and we look forward to speaking with you,

March 31, 2021

Had my Jeep serviced and tire rotation today. Met Melissa who's very friendly, knowledgeable, helpful, and attentive! Great asset to your team! 10+ service More

by Bevwheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell - Service Writer
Apr 01, 2021 -

Colonial Chrysler Jeep Dodge RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Melissa met your expectations. Thank you again for choosing Colonial Chrysler Jeep Dodge RAM, we look forward to having you as one of our valued customers for many more years to come!

March 03, 2021

dealt with Amanda Bertozzi cant say enough dealt with Amanda Bertozzi cant say enough about how promptly the problem was dealt with called and had a appointment the next day More

by hduplease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Bertozzi
Mar 04, 2021 -

Colonial Chrysler Jeep Dodge RAM responded

We are very happy to hear Amanda provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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