Colonial Cadillac - Service Center

Service and customer care is awesome Peter from service is always on point with the repair of my vehicle and Denise is always cheerful when we speak to her while paying our bill. Love the Peter from service is always on point with the repair of my vehicle and Denise is always cheerful when we speak to her while paying our bill. Love the people who make my visit comfortable More

Repair to my CUE I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a ple I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a pleasure to encounter. From Ray in service to the sweet cash out receptionist my experience was a 10+. Lets be honest, no one likes to take their car in for any unexpected service, but I felt very comfortable all because of the way I was treated. The waiting room is clean, bright and pleasant. The staff be it an employee walking thru the room or to the first service person that greets, there is a level of professionalism in everyone. A warm smile, nod or a "good morning" goes a long way in todays world. I am toying with the idea of upgrading to a new car maybe sometime in the spring, and because of the service I received even from the day I purchased my car, I will return to Colonial. More

Very Pleased Old School Customer Service Excellance After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a After my resent sales experience I was questioning my visit to the Colonial Cadilac service department for my inspection sticker and a problem with a key remote. On a very busy Friday after work I was pleasantly greated by the service writer and professionally asked what I needed. The car was quickly inspected, the remote was re-programmed and the car returned to me. I was treated like a valued customer even though my used car purchase was not a cadillac. I will return for service as I feel the service department has concern and care for their customers. Thank you Colonial Cadillac Service Department. More

Absolute Excellence I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptio I have been working with Colonial Cadillac previously Olsen Cadillac for many years and have had nothing but great services in ALL divisions Receptionist, Sales, SERVICE "Joanne & Matt are UNBELIEVABLE", even the Billing desk deserves recognition as they have always been kind, caring, and pleasant. I recently traded in my SRX and purchased another one the entire process was Fair and efficient. I would never do business with another dealership as they would not be able to measure up against the Team at Colonial Cadillac. More

Colonial Cadillac is fantastic . I have bought 4 vehicle here. Always have a great selection of vehicles. Their service department is Top Notch. Joanne Sasso is the BEST. . I have bought 4 vehicle here. Always have a great selection of vehicles. Their service department is Top Notch. Joanne Sasso is the BEST. Joanne and Gary Carman go out of their way to make sure you are satisfied. Dan More

Best parts Dept hands down!! I've been coming to this dealership for many years. Ive always been treated with respect and the service is excellent. The parts Dept is very knowledg I've been coming to this dealership for many years. Ive always been treated with respect and the service is excellent. The parts Dept is very knowledgeable and has always supplied me with the correct parts for my vehicle. Whether it's Dave, Steve, or Jay I know I'm getting the best service and price. I won't even consider aftermarket parts for my car because nothing beats original equipment. More

Parts Guys are the BEST! I have been going to Olsen - now Colonial Cadillac - for years. I am always treated with respect by the staff there - Jay, Dave and Steve truly go ou I have been going to Olsen - now Colonial Cadillac - for years. I am always treated with respect by the staff there - Jay, Dave and Steve truly go out of their way to make sure I have what I need without delay. Wouldn't trust anyone else with my vehicle! -Satisfied Customer :0) More

Brett was great Having my oil changed at the dealership at first hand issues. They did not have my oil filter. The manager sent someone out to get it. Happy customer! Having my oil changed at the dealership at first hand issues. They did not have my oil filter. The manager sent someone out to get it. Happy customer! More