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998 Reviews of Colonial Cadillac - Service Center
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July 15, 2021
My 2018 car of 10 months owned was leaking oil form the oil pan. Service center said they replaced the oil pan assembly to resolve in January 21. Still leaking oil in July 21. I had to bring the car back t oil pan. Service center said they replaced the oil pan assembly to resolve in January 21. Still leaking oil in July 21. I had to bring the car back to address the oil leak. My question is why did I have a repeat problem if the parts to the oil pan assembly were in fact replaced???? More
by christinebacigalupo
Verified CustomerEmployees Worked With
July 15, 2021
This is a difficult rating because there are a lot of good aspects of the Colonial Cadillac Service Department…but you are only as good as the mechanics/technicians employed there. Sadly, my console was good aspects of the Colonial Cadillac Service Department…but you are only as good as the mechanics/technicians employed there. Sadly, my console was opened and searched through and food was left from one of the employees. Although I made light of it when informing the Dealership, I will not be returning there to have my car serviced. I will never feel safe leaving my car in their hands, knowing someone looked through a compartment that could potentially have a valuable stored in it. More
by FITZY7465
Employees Worked With
Christian Aylward
July 15, 2021
I have been doing business with this dealership for many years and I have owed a number of Cadillac's. Maybe the service provider was just having a "bad day" as he is usually respectful and nice but, you l years and I have owed a number of Cadillac's. Maybe the service provider was just having a "bad day" as he is usually respectful and nice but, you lost my business. I will not purchase another car or have my car serviced at Colonial. I was charged for getting an estimate on repairs even though I already knew the problem and the code. I was on the Cape when my car had problems and paid another mechanic for the diagnosis. I provided the service dept with the code. The car was towed to the dealership. I was charged by the dealership over $146.00 to get an estimate on repair work. When charged, I said I did not think I should have to pay as we already new the code when I brought it in. He said well, we had to hook it up and now you owe. I was then insulted by being told that I "always complain." What happened was offensive and just wrong. You lost my business. More
by JGKAYE
Employees Worked With
July 15, 2021
i brought my car in for an oil change and cabin filter change. I am very happy with the service and courtesy of all the staff. change. I am very happy with the service and courtesy of all the staff. More
by DBLYBLSSD22
Employees Worked With
July 15, 2021
Our only complaint is that we were contacted for yearly service earlier than the one year anniversary. Otherwise this is a great dealership! We have purchased 4 cars here and will continue to do so in the service earlier than the one year anniversary. Otherwise this is a great dealership! We have purchased 4 cars here and will continue to do so in the future. More
by AGOURIA
Employees Worked With
July 15, 2021
Worked with Renata- she is so nice and calls back when she says she will. She got everything I needed done. Would definitely recommend working with Renata she says she will. She got everything I needed done. Would definitely recommend working with Renata More
by LTMCNAMARA
Employees Worked With
Renata
July 15, 2021
The problem was fixed but even with the discount, it was very expensive!! I’m told it could happen again. Cadillac needs to resolve this issue. very expensive!! I’m told it could happen again. Cadillac needs to resolve this issue. More
by myredcts4
Employees Worked With
Young lady that works in service.
July 15, 2021
Love colonial cadillac! Denise is the best! She always keeps me in the loop and is very pleasant to work with. Always with a smile on her face. Car is always washed and vacuumed after service is done. keeps me in the loop and is very pleasant to work with. Always with a smile on her face. Car is always washed and vacuumed after service is done. More
by RANKING1313
Employees Worked With
July 15, 2021
Wonderful people working at colonial Cadillac at every level…….caring honest in dealing with customer about service being provided. Good at explaining what is happening with my car and how it is being level…….caring honest in dealing with customer about service being provided. Good at explaining what is happening with my car and how it is being resolved. Very pleasant offers coupons when available and I am not expecting a coupon. Answers all of my questions about my car and how to make it last longer…….phone calls are always answered and my questions are always given to one who can answer responsibly …….have been servicing my car here since 2014 withnoproblems. More
by VDDOYLE
Employees Worked With
Other Employees :
Christian Aylward, Andrew Mackillop
July 15, 2021
Great people, great service, Will go back for any issue that I have on my vehicle. Thanks guys for your appreciate hard work. Keep up that I have on my vehicle. Thanks guys for your appreciate hard work. Keep up More
by RAIDIN.NOVAS
Employees Worked With
Other Employees :
Christian Aylward, Andrew Mackillop
