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965 Reviews of Colonial Cadillac - Service Center
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March 24, 2019
My Caddy service Always a pleasure to go there. They are always polite and helpful. This is especially important if you are a female. The only place I bring my Caddy. Always a pleasure to go there. They are always polite and helpful. This is especially important if you are a female. The only place I bring my Caddy. More
by Carole
Employees Worked With
Mike Bordonaro, Bridgette Wainford
January 03, 2019
pleased with service service was performed to my satisfaction and a loan car was provided. the loaner was offered without having to request it. also I didn't pick car up service was performed to my satisfaction and a loan car was provided. the loaner was offered without having to request it. also I didn't pick car up till next and once service was completed and this was not a problem Thanks More
by sam
Employees Worked With
Raymond Cascio
December 29, 2018
Great service! The reception was wonderful and everyone was very courteous. The service was excellent and on time. The loner car I was given was a wonderful newer mo The reception was wonderful and everyone was very courteous. The service was excellent and on time. The loner car I was given was a wonderful newer model. More
by Stanbike
December 28, 2018
very good they listen to you evan when you say the GaZonka vlv is not working right they will fix it and say no charge thank you they listen to you evan when you say the GaZonka vlv is not working right they will fix it and say no charge thank you More
by kevin
Employees Worked With
Nate
December 15, 2018
Good review The service department has good and courteous people who do a very good job. The waiting time is in line with other dealerships I've been to in my yea The service department has good and courteous people who do a very good job. The waiting time is in line with other dealerships I've been to in my years of car ownership. More
by Bobbo
December 13, 2018
Oil Change Great people and great service. Just wish the wait would be shorter, especially when you have an appointment. I don’t have anything else to say. Great people and great service. Just wish the wait would be shorter, especially when you have an appointment. I don’t have anything else to say. More
by Chris Stevens
Employees Worked With
Peter Cascio and Ray Cascio
November 30, 2018
Service and customer care is awesome Peter from service is always on point with the repair of my vehicle and Denise is always cheerful when we speak to her while paying our bill. Love the Peter from service is always on point with the repair of my vehicle and Denise is always cheerful when we speak to her while paying our bill. Love the people who make my visit comfortable More
by Djlati2
Employees Worked With
Denise nad Peter
November 13, 2018
Repair to my CUE I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a ple I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a pleasure to encounter. From Ray in service to the sweet cash out receptionist my experience was a 10+. Lets be honest, no one likes to take their car in for any unexpected service, but I felt very comfortable all because of the way I was treated. The waiting room is clean, bright and pleasant. The staff be it an employee walking thru the room or to the first service person that greets, there is a level of professionalism in everyone. A warm smile, nod or a "good morning" goes a long way in todays world. I am toying with the idea of upgrading to a new car maybe sometime in the spring, and because of the service I received even from the day I purchased my car, I will return to Colonial. More
by Linda Lee
Employees Worked With
Ray Cascio and receptionist on the day of my service.
August 25, 2017
John Power is asst. service manager. Best Mgr. I've ever dealt with in any business. Hard working & goes the extra mile to make you leave happy. is asst. service manager. Best Mgr. I've ever dealt with in any business. Hard working & goes the extra mile to make you leave happy. More
by VINCENT
Employees Worked With
John Power & Alex
May 30, 2017
AWESOME I leased three new Cadillac's and bought my CTS V from Olsen. Never was really happy with them. A new leased 2012, 2013, 2015 and my 2011 v in 2015 I I leased three new Cadillac's and bought my CTS V from Olsen. Never was really happy with them. A new leased 2012, 2013, 2015 and my 2011 v in 2015 I bought. But since Colonial took over a complete turnaround has transpired. The service manager will not let you leave , until he makes sure you are 100% happy with your vehicle. His name is Gary Carman Right now Colonial Cadillac is (SECOND TO NONE) as far as service goes. Next all the service writers are very knowledgeable They get you in and done with no problems. .Now at Colonial Cadillac at the top of my list is a guy I met once his name is Brett, I believe he is the General Manager he will make sure you are happy when you leave. You won't get a chance to meet him because he has turned that dealership around, and any problems are taken care of before they reach him. Hats off to Colonial Cadillac, your people are outstanding, and my entire family are returning to Colonial Cadillac and we are telling everyone . Thanks Barbara & Vinny Bozzi P.S. Peter in service and Denise are outstanding people to deal with. More
by ctsv
Employees Worked With
David Gomes
