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965 Reviews of Colonial Cadillac - Service Center
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July 15, 2021
I have been a customer for over 30yrs. and cannot say one negative thing about Colonial Cadillac. Sales, service, and anything else, all experiences have been A+++! Christian Aylward has been a terrific hel negative thing about Colonial Cadillac. Sales, service, and anything else, all experiences have been A+++! Christian Aylward has been a terrific help to me. Best in the business, by far! More
by RDEFELICE
Verified CustomerEmployees Worked With
Other Employees :
Christian Aylward
June 30, 2021
Had problems after buying xt5 oilIn driveway, oil filter Had problems after buying xt5 oil In driveway, oil filter was left loose after first oil change, 2nd oil Change fill cap was left off, didn’t notice Had problems after buying xt5 oil In driveway, oil filter was left loose after first oil change, 2nd oil Change fill cap was left off, didn’t notice for 3 months until I had to fill washer fluid, this guy Pete argued w me about getting free oil Change like that matters after spending 40k on a car, he wanted to start a fight in parking lot, a month later I go to check oil and find fill cap taped on w masking tape, place is a joke. Trading it in for Jaguar More
by Angry
Employees Worked With
February 26, 2021
Great service experience with Peter Cascio he is highly professional knowledgeable and friendly. He made my service visit a pleasure. He took the time to explain in detail my service issues and handled t professional knowledgeable and friendly. He made my service visit a pleasure. He took the time to explain in detail my service issues and handled the repairs in timely manner at a fair price. More
by George Dow
Employees Worked With
July 24, 2020
Great Experience After a long many months from late 2019 until June 2020 I' was looking for another either CPO or a nice pre-owned SUV or car. in June 2020, Colonial h After a long many months from late 2019 until June 2020 I' was looking for another either CPO or a nice pre-owned SUV or car. in June 2020, Colonial had a 2017 Lincoln MKZ on their website and on car gurus with low mileage, great color scheme. After I contacted them online about the Lincoln, their salesman Chad called me at home. Due to the COVID and my health concerns, Chad shuttled the Lincoln up to my home in the Merrimack Valley area of Ma for a test drive. The test drive went great and the dealer took care of better than 3/4 of my concerns. Just under a month from 1st buying the car, they took care of new tires and 3/4 brake job, new car and fob batteries, new speaker, fixed a noise issue with the hatch struts and nav software. The only disappointment is in the fact that their detailer is a bit messy, and my car wasn't vacuumed before they gave it back to me after servicing it. Chad was great to work with as was his colleague Randy. More
by savyguy
June 30, 2020
Complete dissatisfaction Buyer beware! The Sales Department is second to none, however, that's where it ends. You couldn't find a worst service department if you looked for a Buyer beware! The Sales Department is second to none, however, that's where it ends. You couldn't find a worst service department if you looked for a 100 Years. They don't return calls, They schedule appointments when your lucky enough to get through to them, then the stories start when you get there. Please do yourselves a favor, go somewhere else! More
by Mike
Employees Worked With
December 21, 2019
service on suspension Though the extended warranty for my vehicle didn't include rear shocks only front which we found to be unusual you folks stepped up and made it right Though the extended warranty for my vehicle didn't include rear shocks only front which we found to be unusual you folks stepped up and made it right by covering half the cost. More
by Ba.barrasso
Employees Worked With
Rick Melendy, Ray Cascio
November 29, 2019
This dealership is very efficient and accurate at diagnosing my car's problem. The staff is knowledgeable , friendly and ready to help especially Renata. Thanks diagnosing my car's problem. The staff is knowledgeable , friendly and ready to help especially Renata. Thanks More
by Brenda
November 26, 2019
service Renata was professional, knowledgeable and easy to work with. My car had an issue under warranty and they did not have the part. Renata sent someone t Renata was professional, knowledgeable and easy to work with. My car had an issue under warranty and they did not have the part. Renata sent someone to get it at another dealer so I did not have to come back. Thank you Leo More
by ldesimone18
Employees Worked With
November 12, 2019
I received excellent service in a relatively reasonable period of time. I recommend Colonial Cadillac for service. The price was very reasonable. I will return there again for service. period of time. I recommend Colonial Cadillac for service. The price was very reasonable. I will return there again for service. More
by Anthonyperrotta
Employees Worked With
Ray Cascio
November 03, 2019
Very satisfied Ray and Denise were very helpful and understanding. Our recently purchased XT5 had a squeak from the rear brakes which couldn't be done due to the GM Ray and Denise were very helpful and understanding. Our recently purchased XT5 had a squeak from the rear brakes which couldn't be done due to the GM strike (lack of parts) so rescheduled - and at no cost. More
by Ron
