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Colonial Cadillac - Service Center

Woburn, MA

4.7
965 Reviews

965 Reviews of Colonial Cadillac - Service Center

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August 01, 2021

I have been a customer for a long time now but the last time I came in for a problem I was very surprised when I talked to Pete when I checked in . Pete took my SRX out to see what I was talking about a More

by Cire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2021

Denise, the service rep listen to my deeds and took care of everything that I asked her for. I only gave her four because the car wash was supposed to be broken but I feel they still could have vacuum the i More

by BROWNCAT49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

Denise continues to go above and beyond to help me with my car. She is professional and accommodating. It is always a pleasure to have her been my service advisor. More

by Kylec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

Always a pleasant experience. Service reps explain everything perfectly before any work is done. Work is done exactly as stated without issue or up selling More

by JFHELBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renalda
July 30, 2021

Everybody was very pleasant and fixed everything Renata Everybody was very pleasant and fixed everything Renata Starbranch was my service rep and did a great job Parts person helped with remote battery More

by rlp8745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
July 30, 2021

Excellent service very pleased with the service I received and prompt every time I have my car service the people are wondering and everything about my visit is fantastic 👍👍😊 More

by LMTREMBLAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
July 30, 2021

They were able to fix my car quickly and the repairs were under warranty so that was a pleasant surprise. Denise in service is wonderful!! More

by Brittneyz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

They went out of their way to try to find my problem. Renata was very helpful in directing me in how to get my car to the dealer. Called me with updates on their findings. Pleasant waiting area. Did a gr More

by BYPSILVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata
July 25, 2021

Fast service, problem solved, no charge and they washed my car inside and out. The lady at the desk was super nice. I think her name was Denise. I bought a used 2017 XT5 Cadillac, but the treat me like I w More

by CALDWELLBLUEFOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Melendy
Jul 25, 2021 -

Colonial Cadillac responded

We really appreciate the kind works Steve. Enjoy your Cadillac XT5!

July 23, 2021

They keep my car operating correctly. They are friendly and good people. They are always going above and beyond to help a customer. Thank you More

by SJLAGRECA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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