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This rating includes all service center reviews, with more weight given to recent reviews.
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965 Reviews of Colonial Cadillac - Service Center
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September 05, 2021
Good prompt service, nice people and professional 👍. Car was ready on time. Jason the mechanic that worked on my car was excellent. Have 3 vehicles. They all come here was ready on time. Jason the mechanic that worked on my car was excellent. Have 3 vehicles. They all come here More
by RIGGLEKENNY
Verified Customer
September 03, 2021
Honest assessment of necessary repairs and cost. Great service. Friendly transaction and long time association with service advisor. I would recommend to anyone seeking service. service. Friendly transaction and long time association with service advisor. I would recommend to anyone seeking service. More
by KTRAEGDE
Employees Worked With
September 03, 2021
Always a great experience. I would give them a 10 star if I could. They are always so helpful, knowledgeable and friendly! I would recommend to anyone if I could. They are always so helpful, knowledgeable and friendly! I would recommend to anyone More
by ADELIAD
Employees Worked With
Other Employees :
Christian Aylward, Andrew Mackillop
August 30, 2021
Good people great place very knowledgeable. Time spent explaining things to you was very impressive All areas waiting sitting and sitting and shop was exceptionally clean explaining things to you was very impressive All areas waiting sitting and sitting and shop was exceptionally clean More
by Jc. CINDY MARCHANDO
Employees Worked With
Other Employees :
Mr. Bussa , Renata 👍, Andrew Mackillop, Rick Melendy
August 30, 2021
Denise Leigh has made me a Colonial Cadillac customer for life. I will buy more Cadillacs from Colonial because of her world-class customer service. My 2014 ATS needed 85k+ service as well as a MA State Insp life. I will buy more Cadillacs from Colonial because of her world-class customer service. My 2014 ATS needed 85k+ service as well as a MA State Inspection sticker. The car was having issues with sensors and the Check Engine Light kept coming on even after the service was completed. Denise had me come in two more times and worked with me on how we can get all sensors checked to ensure the car would safely pass inspection. Denise, was calm, professional and showed a great positive attitude that her staff would get my ATS safe and on the road for another year. Denise gave me daily updates on the status of my service and where we stood with the car passing inspection. After three visits, the car passed inspection today! Thanks Denise for caring. That goes a long way with customer delight, stickiness and service. More
by ANTHONY.DAURORA
Employees Worked With
August 30, 2021
They’ve had my car for several weeks to identify and fix several concerning issues. My car is headed back to me tomorrow without anything fixed or identified. I’ve been told there is a system update coming several concerning issues. My car is headed back to me tomorrow without anything fixed or identified. I’ve been told there is a system update coming in a few months, but that’s it. More
by EMBERTODD
Employees Worked With
August 28, 2021
I would like give it a ten if I could. Great dealership from sales t service. My buying experience was great. I was in service for my 1st oil change My service advisor Denise Leighwas so friendly and nice, from sales t service. My buying experience was great. I was in service for my 1st oil change My service advisor Denise Leighwas so friendly and nice,Changed my oil while I waited I was out in less than an hour. More
by George Dow
Employees Worked With
August 27, 2021
Peter got my car in for the service it was due for and had the car back the same day. Always a great experience at Colonial Cadillac. had the car back the same day. Always a great experience at Colonial Cadillac. More
by MARYJANEMNM
Employees Worked With
August 27, 2021
Always prompt with appointment time. Got me in in out for routine maintenance. Service staff keeps you informed. Professional and friendly!! Returned my vehicle cleaner that how I brought it in. P routine maintenance. Service staff keeps you informed. Professional and friendly!! Returned my vehicle cleaner that how I brought it in. P More
by William.j.wilson
Employees Worked With
August 26, 2021
Great experience at this dealership since 1997. Have Great experience at this dealership since 1997. Have purchased 3 Cadillacs here and always very satisfied. (John Bradley). Service Department and b Great experience at this dealership since 1997. Have purchased 3 Cadillacs here and always very satisfied. (John Bradley). Service Department and body shop always acomadating,pleasant,and helpful. More
by BJPJRI9C
