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956 Reviews of Colonial Cadillac - Service Center
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October 23, 2023
Great atmosphere at Colonial. Everyone friendly,courteous and professional. Renata is awesome. She’s a model for customer service agents Everyone friendly,courteous and professional. Renata is awesome. She’s a model for customer service agents More
by BBYRNE0
Employees Worked With
October 22, 2023
We live in Michigan. After visiting with cousins who live near Boston, we were traveling to Virginia to see other family members when the 'check engine' light came on. Kn After visiting with cousins who live near Boston, we were traveling to Virginia to see other family members when the 'check engine' light came on. Knowing we shouldn't drive the car for 10 hours with something wrong, we searched for a nearby Cadillac dealer in hopes they would get us in and diagnose the problem. Sure enough, the service manager said he wanted to help and would get us in to determine what was wrong. Once the problem was diagnosed and Renata confirmed they had the new part needed to fix the problem, she gave us an update and suggested a few places where we could have lunch while the car was being fixed. Shortly after we returned from lunch, Renata said the car was not only fixed, but they washed the outside and vacuumed the floor inside. What could have been a miserable experience was made much better by the service team. Thanks! More
by CHUCK MANIACI
Verified CustomerOctober 21, 2023
My favorite dealership to deal with. Real people. Real care. Great communication. I send my mom here to buy cars. Real people. Real care. Great communication. I send my mom here to buy cars. More
by DANIELBOOMSAUCE
Employees Worked With
October 20, 2023
I will only buy a Colonial Cadillac because I TRUST their knowledge, commitment and SERVICE..!!! knowledge, commitment and SERVICE..!!! More
by JACKLEPORE2
October 18, 2023
Exceptional service and professionalism always treated with respect and well informed throughout the entire process with respect and well informed throughout the entire process More
by RALPHDONOFRIO
Employees Worked With
October 17, 2023
From the sales and service folks to the general manager the team is top notch. Thank you to Renata, Randy King and the GM Alex. they are all awesome at what they do!!! the team is top notch. Thank you to Renata, Randy King and the GM Alex. they are all awesome at what they do!!! More
by AMZILDJIAN
October 17, 2023
Good to start bad ending lousy extended warranty program bought my car in 2019 its a 2017 had minor issues up till this past Sept. brought my car in for service on transmission and was told my warranty had bought my car in 2019 its a 2017 had minor issues up till this past Sept. brought my car in for service on transmission and was told my warranty had expired but on the agreement i bought the car in May of 19 and got a five year warranty or 60 thousand miles but the dealership told me it expired in my mind it should have expired in May of 24 since i have only 43 thousand miles on my car Can you explain this better than they did ? More
by WILLUM16
Employees Worked With
October 17, 2023
They are very good at what they do, on time and especially for what you ask. especially for what you ask. More
by JWM5943
October 13, 2023
The dealership is great! The ease of making appointment was great and everyone at the dealership are very friendly and professional. The problem with GM & parts is unaccepta The ease of making appointment was great and everyone at the dealership are very friendly and professional. The problem with GM & parts is unacceptable More
by DIANNEBILL
Employees Worked With
