Colonial Cadillac - Service Center

Denise -- "The best I have had take care of Me in a long time of any service dept. time of any service dept. More

Service writer needs more customer training Calls not returned negative response to easy questions definitely need customer support training returned negative response to easy questions definitely need customer support training More

Always a positive experience at Colonial. We have been going there for years. We just leased a new XT5 so will be going there for years to come! We have been going there for years. We just leased a new XT5 so will be going there for years to come! More

Peter Vincent and Services is the best always gets the job done quickly and efficiently for us. Would never take my Cadillac anywhere else.! job done quickly and efficiently for us. Would never take my Cadillac anywhere else.! More

Pleasant,welcoming and professional staff. Renata is the best Always a pleasant experience at Colonial Renata is the best Always a pleasant experience at Colonial More

Don’t know Peter Vincent. Dave Robinson is the best! He follows through and communicates well. Great Salesman! Dave Robinson is the best! He follows through and communicates well. Great Salesman! More

No communication between service and call back, to no one’s fault. Everyone is so busy, it s unknown if car was ready ( it was) after 4 days, but found out after 10. one’s fault. Everyone is so busy, it s unknown if car was ready ( it was) after 4 days, but found out after 10. More

Renata was very knowledgeable and responsive. She was able to get my daughter’s car fixed quickly so we could start our post graduation trip across the country. She was able to get my daughter’s car fixed quickly so we could start our post graduation trip across the country. More

Colonial Cadillac has done very well with repairing any issues that I come to them about, PLEASE keep up the great work. issues that I come to them about, PLEASE keep up the great work. More

I had my car sent in there with the personal service to be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was char be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was charged. I was told that I needed a fan for my car in the pot would cost $1,000 I said no thank you at that point I was told my car couldn't be delivered back home to me and I didn't get it back till Friday it was in the shop for 3 days. I was not satisfied at all because also I was supposed to have the detailing down on my car which wasn't completed so my car was taken from me brought in something else was done to it and I had to pay for it. I purchased a fan from the dealership from another dealership for $290 I'm having it installed for $130 still not sure if that is the problem with the car. I still believe that the car needs the radiator flushed and the fluids replaced and that will alleviate the issue that I had. I will keep you updated. More