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Colonial Cadillac - Service Center

Woburn, MA

4.7
957 Reviews

957 Reviews of Colonial Cadillac - Service Center

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October 12, 2022

Outstanding customer service! I have always been pleased with my experience at Colonial Cadillac's Service Dept. More

by MCCASKILLK1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2022

Service at Colonial has always been very good. I have been working with my service coordinator Renata Starbranch for several years. Renata is very professional, knowledgeable, and goes out of he w More

by ELOGUE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2022

Always great service, thank you. Unfortunately I have one complaint. The oil calculator was not reset. More

by SUEFARNSWORTH
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2022

They are always professional and the waiting room is very comfortable and they wash my car after service More

by IBMILLIONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Excellent Service and precise work on my car. My car is 6 years old but runs like new. More

by Anthony G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
September 30, 2022

Everything was excellent, however it took a considerably longer wait time than than I was led to believe. More

by ken96
Customer Service
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

easy to buy car from I would recommend to all friend that who will want to drive cady More

by hnthardwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Latores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2022

Renata is the best. She follows up and keeps you informed at all times. Great service! More

by TK01904
Customer Service
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2022

Service is very costly and unforeseen costs popup. Car is not even cleaned after service. More

by SRAKKIRAJU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Renata Starbranch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Colonial Cadillac responded

Hello, I am so sorry to hear about your negative experience. I would love the opportunity to hear more about what happened. Please call me at 781 897 1195 to discuss - Give us a shot to make it right ! Thank you Steve Sousa

September 26, 2022

Accommodating service which was fast and excellent the waiting room was clean and had great snacks More

by BCMIMLIFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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