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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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October 27, 2022

I was impressed with the new coffee plus machine in the waiting area. It would be more comfortable if there were several small tables about near seating for people to put their drinks etc. I was pleased More

by EL.EMERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2022

Been going there for years always great. Jason and Peter take care of everything. Always professional. More

by RIGGLEKENNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Ellis
October 24, 2022

Excellent customer service. Work performed at quoted cost. Very happy with my new tires and oil change. More

by DIANES5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
October 22, 2022

Colonial Cadillac in Woburn is the only dealership/service center I trust to bring my 2013 Cadillac CTS-V to. The service department is 2nd to none. I absolutely LOVE Denise, but the whole More

by markis111443
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2022

Thanks Peter he did what ever he can . even they didn’t fix the problem because it Software things. More

by DRISSINAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
October 18, 2022

denise leigh is the best. would not deal with any other place.i bought the car at herb chambers.need i say more...thank you denise. More

by SLEUCI
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2022

The best of the best. Alex, Randy, Dave, & Steve went above and beyond. Its a difficult buyers market right now and everyone at Colonial made me feel very comfortable na More

by ANTHONY@TLTPGROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2022

Overall experience was good, Only thing I was disappointed with was how long car was there. Brought car in on Monday on my appointment time but didn't get it back till Wednesday. A lot of miscomm More

by Smiling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Colonial Cadillac responded

We're sorry to hear that your experience was less than stellar. Though we are dealing with some issues that we cant control, we certainly should be keeping you informed. We will review this with our service team to better understand how we handle such moving forward. We apricate your feedback.

October 13, 2022

Colonial Cadillac performed the requested service on my vehicle in a timely and professional manner. I've purchased several vehicles from this dealership and have been very satisfied with the service they More

by LINEHAN226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
October 12, 2022

Outstanding customer service! I have always been pleased with my experience at Colonial Cadillac's Service Dept. More

by MCCASKILLK1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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