Back

Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

Sort by
November 11, 2022

Very accommodating, but unfortunately the problem didn’t show up as I dismissed the action on the center stack and the code wasn’t stored in the ECU. I’ll have to wait until it happens again and drive right More

by SteveD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
November 10, 2022

Very friendly, accommodating, responsive, trustworthy and they communicate clearly. I would highly recommend them to friends and family More

by gfodera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2022

First time to the dealership needed inspection sticker last minute was taken in without an appointment last minute and was in and out quickly. Will definitely be going back More

by CDEMOURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2022

I have bought 5 cars there since 1992 and alwys get the best service. Pete C has to be the best service rep I've ever encountered. always treats me like I'm a valued customer. More

by FRANKJONES18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2022

Christian, the service manager, invited me in on the spot at 3:30 in the afternoon and diagnosed the check engine light issue. He said they could fix it tomorrow and organized a loaner so that I could get my More

by MSTERCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
November 07, 2022

All staff at this dealership were very professional. We are always impressed with the great service. More

by jeldunnigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2022

I have worked with Pete, Denise and Renata and had good experiences with all of them. More

by JOHN@BRADHUTCHINSON.COM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2022

Always easy to schedule a service visit, very accommodating, and the advisors take their time to explain the situation and options More

by MAVO3791
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2022

Service was great. Need to provide courtesy vehicle would be an added benefit. Existing conditions need to be corrected so courtesy vehicles can be provided. More

by BRIAN.CANNIZARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2022

You are so lucky to have renata in your service department.she is a joy to work with! More

by pauljkelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
39
...