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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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February 23, 2023

Great service and pleasant personnel for repairing my tire just in time for snow storm thanjs More

by cb810hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Aylward
February 18, 2023

The mechanics solved a problem that stumped my regular mechanics. Besides expertise, I also appreciate the option of a Saturday retrieval of my vehicle. . More

by magnifuneral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

Easy experience and purchase. Car was ready to see and timely in and out. Salesman David was great. More

by amherst5150
Recommend Dealer
Yes
Employees Worked With
David Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Mackillop
February 14, 2023

John is always helpful and makes every effort to get the job done quickly. You can call him directly and he always answers quickly More

by Km952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
February 13, 2023

Every evaluation I say the same thing, exceptional treatment in every capacity. AAA+ rating, as usual!! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
February 09, 2023

Colonial Cadillac is a great place people are very professional, and I never had to wait a really long time so I like 👍 More

by ANGELOCWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2023

My wife brought her car in for an oil change, recall and coolant issue and they up sell her a 4 wheel alignment that did NOT need to be done. The car needed to stay overnight for a radiator replacement and More

by Vito
Recommend Dealer
Yes
Employees Worked With
I am not going to rate an employee for my issues at this dealership. This is a combined failure between the up selling of an unnecessary 4 wheel alignment and bad policy for a rental when you purchased the vehicle NEW at THIS Dealership
Feb 08, 2023 -

Colonial Cadillac responded

Dear Vito, I am so sorry to hear about your experience / your wife's experience while having your vehicle here for service. As an operating procedure we check everyone's alignment with our alignment tool as we feel An accurate wheel alignment is critical to balance the tread wear and performance of a vehicle's tires to get as much out of the tire's as possible. As for the rental, I am very sorry your wife was given a corolla. We try our best to make sure that a customer gets a safe and reliable vehicle as we do not have the new cars to use for courtesy / rental cars due to the national car shortage. I would like the opportunity to discuss this with you via phone. Please call me direct at 781 897 1195 Thanks for your honest feedback, Steve Sousa General Sales Manager

Feb 10, 2023 -

Vito responded

Dear Steve, I called you direct at 781-897-1195 on Thursday February 9th, 2023 at 11:21AM and left you a voicemail. I have yet to get a call back as of Friday February 10th at 7:20PM. As far as the alignment goes there is No Visible Signs of Tire Wear. My wife was never given the Alignment Spec/Adjustment sheet that I Always receive anytime I have had an alignment done anywhere else. When my wife picked her car up on Saturday February 4th she asked for the Alignment Spec/Adjustment sheet and was told that they did not have it available and that they would mail it to us. That will be one week ago tomorrow. Just more honest feedback, Vito

Feb 10, 2023 -

Colonial Cadillac responded

Vito, Forgive me for not calling you as I have been out sick the past 2 days in a row. I will be sure to give you a call first thing tomorrow morning. Thank you for following up, Steve Sousa

Feb 11, 2023 -

Colonial Cadillac responded

Vito, Thank you so much for taking my call and adjusting your experience score. I really appreciate it and hope you will take me up on my offer of calling me direct next time to ensure a great experience in both service and sales. Here is my cell phone. 781 439 8208 Take Care Vito ! Best wishes Steve Sousa

January 25, 2023

Everyone at the dealership was professional and responsive. Steve my salesperson was excellent and a pleasure to work with. Everyone seem genuinely interested in making my experience an enjoyable More

by jbakerjr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aylward
January 25, 2023

Very helpful and kept me up to date on all work being done on my car More

by SUSI3OD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Aylward
January 21, 2023

Very clean dealership and the personal working there are very helpful and friendly always asking if they can assist you in any way. More

by TAD505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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