956 Reviews of Colonial Cadillac - Service Center
i write the samething on every evaluation! ! Exceptional marks for every aspect of the dealership! ! Exceptional marks for every aspect of the dealership! More
work done on time. Peter was cordial.Car washed, Very happy with Colonial. I'll be back. Peter was cordial.Car washed, Very happy with Colonial. I'll be back. More
Professional and competent experience. Minimal wait time. Efficient & courteous. Will be back in the future. Minimal wait time. Efficient & courteous. Will be back in the future. More
Great personable team, Denise is a person you want greeting customers. Timeline to wait for service met my expectations greeting customers. Timeline to wait for service met my expectations More
Doing Business with Denie is a pleasure! ! Very Helpful! Also follows thru with what she says!! ! Very Helpful! Also follows thru with what she says!! More
Renatta is a rockstar, she is very knowledgeable and explains things simply. Always a good experience at Colonial explains things simply. Always a good experience at Colonial More
Unfortunately, it was rather difficult to get the status of the vehicle repair this time. I understand that the service adviser was sick and out of the office, but I wished someone else would follow it up of the vehicle repair this time. I understand that the service adviser was sick and out of the office, but I wished someone else would follow it up in more timely manner. It took them 4 days to perform a simple car battery replacement. Also, they have not performed the tire rotation which was requested and paid for in my previous oil change appointment back in April. More
The qaulity of your Service is terrific. The cost is absurd. Unless its for a recall or warranty repair doubtful I'll return for service. The cost is absurd. Unless its for a recall or warranty repair doubtful I'll return for service. More
I purchased my vehicle from RC Olsen and when ownership changed to Colonial Cadillac, there a noticeable difference. It is now a pleasure to walk in with happy, helpful service people who keep me informed changed to Colonial Cadillac, there a noticeable difference. It is now a pleasure to walk in with happy, helpful service people who keep me informed as to what is being done and when my car is ready for pickup…… basically easy peasy, which is what I like! More
Renata was very informative and accommodating. I had just gone over my warranty by approximately 150 miles to include struts. I had called the dealership prior to my appointment to ask about wheth I had just gone over my warranty by approximately 150 miles to include struts. I had called the dealership prior to my appointment to ask about whether struts were covered and I was told that they were. I was not told that my Bumper to Bumper warranty expired at 50,004 miles and that I then only had coverage for the Power Train. I made my appointment and brought the vehicle in at 50,189 miles not knowing that the struts were now no longer covered! Renata was very kind and explained that unfortunately there was nothing that could be done.My only complaint is that when I initially called in that someone had said to me that the struts would only be covered up to 50,004 miles which ended up costing me approximately 2K in repairs just for the struts. More