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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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May 13, 2023

i write the samething on every evaluation! ! Exceptional marks for every aspect of the dealership! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bradley
May 12, 2023

work done on time. Peter was cordial.Car washed, Very happy with Colonial. I'll be back. More

by paultonello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

Professional and competent experience. Minimal wait time. Efficient & courteous. Will be back in the future. More

by drs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Great personable team, Denise is a person you want greeting customers. Timeline to wait for service met my expectations More

by minchh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Doing Business with Denie is a pleasure! ! Very Helpful! Also follows thru with what she says!! More

by TDIROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Renatta is a rockstar, she is very knowledgeable and explains things simply. Always a good experience at Colonial More

by ELOGUE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023

Unfortunately, it was rather difficult to get the status of the vehicle repair this time. I understand that the service adviser was sick and out of the office, but I wished someone else would follow it up More

by kats.jrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Cascio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Colonial Cadillac responded

Good Morning. I'm sorry to hear your less than stellar experience. I will review this with my Service Manager Peter Vincent. I apologize this. Alex Rogers General manager.

May 08, 2023

The qaulity of your Service is terrific. The cost is absurd. Unless its for a recall or warranty repair doubtful I'll return for service. More

by LINEHAN226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023

I purchased my vehicle from RC Olsen and when ownership changed to Colonial Cadillac, there a noticeable difference. It is now a pleasure to walk in with happy, helpful service people who keep me informed More

by NMONTGOMERY2129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Vincent
May 04, 2023

Renata was very informative and accommodating. I had just gone over my warranty by approximately 150 miles to include struts. I had called the dealership prior to my appointment to ask about wheth More

by JANETBOCCELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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