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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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June 01, 2023

All work was done to my satisfaction and timely. They kept me updated, throughout the process. More

by Girlfriend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Great service Team, exceeded expectations in every area of our service, communication, follow up and day of experience. More

by waverill4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

John was a pleasure to work with. His customer service skills were outstanding. I always knew what was going on with my car. More

by Dirilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

So happy with the excellent customer service I received when getting an inspection sticker with my 3 year old daughter at Colonial Cadillac last week. This was the best experience I've ever had in anything More

by Krystal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023

I had problems with my screen and after they change it I had to go back 2 times because they forgot to connect a wire and they didn’t update it, and the screen still doesn’t work as it should. The last time More

by Denis_sema
Recommend Dealer
No
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Colonial Cadillac responded

Hello , I am so sorry to hear about your negative experience. Could you please call me when you have some time to discuss this matter? Please call me direct at 781 897 1195 and I will help you the best I can. Thank you so much, Steve Sousa General Sales Manager 781 897 1195

May 26, 2023

Did an amazing job fixing my car especially Jonathan the technician he went above and beyond More

by rapsr29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
May 26, 2023

Everything was great! Renata is the best! Thank you all so very much! Always staying in touch and very honest. That’s what we appreciate most. More

by JOELARINIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023

Denise was very helpful and was a pleasure to do business with. She really cared about making my experience a good one. More

by GHUGHES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

Chris the Valet and Denise the service rep were both awesome. They were so nice and helpful, felt like family. More

by ANTHONY.ADAMCHECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

I found the Collision Department at Colonial Cadillac as keenly focused on customer service. Every interaction was swift and efficient. Special accolades to John Seremetis for managing the repair of my car. More

by WJRMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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