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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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June 09, 2023

Very friendly. Job was completed before the scheduled time. It was convenient to get to and a car waah and cleaning. Fantastic job More

by flyingyank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Great experience with Pete in service got my vehicle in for my oil change and tire rotation and wiper inserts. Everyone in the service department is great. More

by MARYJANEMNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Denise was sensitive as well as supportive to my needs and assisted me in a timely manner More

by onealf205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Colonial is fortunate to have an employee like Denise. She represents the company very well. More

by stephen.doherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

The shop did a thorough job of going over my car that I purchased from a private party. The fixed the vehicle. Renata went above and beyond making sure I was kept up to date on the service. Made sure I h More

by DONNAMAS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Satisfied with work done but don't think it should take 3 1/2 hours to replace belt and change oil More

by CIFRAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don't know names
Jun 07, 2023 -

Colonial Cadillac responded

I apologize about your less than stellar experience. I have brought this up to my Service Manager Peter's attention. Please contact me directly for your next service. Alex Rogers

June 07, 2023

Great experience, with zero complaints. Very respectful, very responsive, and always a joy to discuss issues. More

by rscholl26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Renata was extremely helpful in getting my car serviced. The car handled a much better after the service. The waiting room was well stocked with snacks and beverages. More

by ktrant43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Love this dealership - from buying my car with David and Alex to the service department with Denise Leigh! She is so accommodating and always returns my phone call whenever I have a concern. Thank you so m More

by DIANEJANJIGIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
June 01, 2023

I just wish that the vehicle didn't require so many service visits for a vehicle that has low mileage. More

by 15133mill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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