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Colonial Cadillac - Service Center

Woburn, MA

4.7
956 Reviews

956 Reviews of Colonial Cadillac - Service Center

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June 07, 2023

Colonial is fortunate to have an employee like Denise. She represents the company very well. More

by stephen.doherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

The shop did a thorough job of going over my car that I purchased from a private party. The fixed the vehicle. Renata went above and beyond making sure I was kept up to date on the service. Made sure I h More

by DONNAMAS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Satisfied with work done but don't think it should take 3 1/2 hours to replace belt and change oil More

by CIFRAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don't know names
Jun 07, 2023 -

Colonial Cadillac responded

I apologize about your less than stellar experience. I have brought this up to my Service Manager Peter's attention. Please contact me directly for your next service. Alex Rogers

June 01, 2023

All work was done to my satisfaction and timely. They kept me updated, throughout the process. More

by Girlfriend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Renata was extremely helpful in getting my car serviced. The car handled a much better after the service. The waiting room was well stocked with snacks and beverages. More

by ktrant43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Love this dealership - from buying my car with David and Alex to the service department with Denise Leigh! She is so accommodating and always returns my phone call whenever I have a concern. Thank you so m More

by DIANEJANJIGIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
June 01, 2023

I just wish that the vehicle didn't require so many service visits for a vehicle that has low mileage. More

by 15133mill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Great service Team, exceeded expectations in every area of our service, communication, follow up and day of experience. More

by waverill4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

John was a pleasure to work with. His customer service skills were outstanding. I always knew what was going on with my car. More

by Dirilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

So happy with the excellent customer service I received when getting an inspection sticker with my 3 year old daughter at Colonial Cadillac last week. This was the best experience I've ever had in anything More

by Krystal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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