Colonial Cadillac - Service Center

Peter the service mgr was fantastic. He did what he could for caddy’s mess. I can’t believe the assembly plant put cheap bolts on my exhaust pipes. They RUSTED out unheard of for exhaust He did what he could for caddy’s mess. I can’t believe the assembly plant put cheap bolts on my exhaust pipes. They RUSTED out unheard of for exhaust bolts. And in a caddy. It still cost me $300. Shame on you. Peter was the best and Raharna she treated me and my wife like family. More

Peter was outstanding, as usual. Denise is the best and Preet and Chris were very accommodating. Thank you very much. Denise is the best and Preet and Chris were very accommodating. Thank you very much. More

Renata took wonderful care of me and my car. She was knowledgeable, efficient and caring. Renata is one of the biggest reasons I would always return to Colonial Cadillac. She was knowledgeable, efficient and caring. Renata is one of the biggest reasons I would always return to Colonial Cadillac. More

On July 10, 2023,I called to schedule an oil change and was able to get an appointment for July 12th. When I brought the car and spoke to Denise, I realized I needed to change the 2 engine air filters. She was able to get an appointment for July 12th. When I brought the car and spoke to Denise, I realized I needed to change the 2 engine air filters. She was able to coordinate this request and get the work completed on the same day. I appreciate the effort to get the work done without having to return at a later date. More

My car was dropped at my old address and left keys in the car instead of current address. I need to pick up that car. I see it as security issue. Since current resident at my old address know my car he calle car instead of current address. I need to pick up that car. I see it as security issue. Since current resident at my old address know my car he called and I pick up car immediately. Please verify correct address to drop the car and update my current address in your records. More

My car was dropped at my old address and left keys in the car instead of current address. I need to pick up that car. I see it as security issue. Since current resident at my old address know my car he calle car instead of current address. I need to pick up that car. I see it as security issue. Since current resident at my old address know my car he called and I pick up car immediately. Please verify correct address to drop the car and update my current address in your records. More

Tires were supposed to have been rotated, however the right front wheel has some minor scratches so I know it wasn't moved. Also no protective covering for the driver's floor mat, mat and door sill were right front wheel has some minor scratches so I know it wasn't moved. Also no protective covering for the driver's floor mat, mat and door sill were dirty when I picked up the car. Otherwise the work was done quickly and I appreciated the rides back and forth. More

Fast and reliable sevice no problems service personal very pleasant and helpful waiting area very clean and comfortable.A+++++. very pleasant and helpful waiting area very clean and comfortable.A+++++. More

Denise was awesome! She kept me current on the status of my Escalade and the service performed was done in timely manner and it was returned nice and clean. She kept me current on the status of my Escalade and the service performed was done in timely manner and it was returned nice and clean. More

Denise is the best service advisor I have ever had. She always exceeds my expectations and is a genuine caring person. I will buy my next Cadillac at Colonial because of her. She always exceeds my expectations and is a genuine caring person. I will buy my next Cadillac at Colonial because of her. More