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960 Reviews of Colonial Cadillac - Service Center
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August 17, 2023
Fast and courteous service. I am happy with the service provided to date. Thank you I am happy with the service provided to date. Thank you More
by EROBERT136
Verified CustomerEmployees Worked With
August 17, 2023
Yes, I felt there was excellent professionalism, service and support. The entire process from drop off to pick up was very manageable. Thank you Denise! and support. The entire process from drop off to pick up was very manageable. Thank you Denise! More
by drumsavage
Employees Worked With
August 16, 2023
Always impressed ? ??? ????? ????? ???? ??? Ooo. Sss. Lll no no Nono no no no you are being an xxx ??? ????? ????? ???? ??? Ooo. Sss. Lll no no Nono no no no you are being an xxx More
by F13BAKER13
August 16, 2023
Been there 3 times for service and car still making noises , brought else where . Ty. noises , brought else where . Ty. More
by VTOLAND30
Employees Worked With
August 16, 2023
The car was serviced very promptly at the scheduled timed. Denise was very curteous and friendly. timed. Denise was very curteous and friendly. More
by ADEMATTEO0
Employees Worked With
August 16, 2023
Everything was excellent. Customer service desk needs training with customers and colleagues. Customer Service desk ignored me until my service rep came by who checked me ou Customer service desk needs training with customers and colleagues. Customer Service desk ignored me until my service rep came by who checked me out very thoroughly. Customer service desk (Cheryl) was very rude. Thanks for the follow up call. Renata is a gem!! More
by T.A.WILKINS9605
Employees Worked With
August 16, 2023
After owning cars from many brands, the team at Colonial Cadillac truly stands out. Their exceptional service, genuine care, and personalized attention set them apart. A remarkable standard in automotive se Cadillac truly stands out. Their exceptional service, genuine care, and personalized attention set them apart. A remarkable standard in automotive service! More
by CHICARELLOP
August 15, 2023
Great dealership for service with qualified and reliable technicians and service managers. Highly recommend for Cadillac and other GM cars. technicians and service managers. Highly recommend for Cadillac and other GM cars. More
by MABERLINGH
Employees Worked With
Other Employees :
Jason is an excellent technician and problem solver with many years of experience.
August 14, 2023
I purchased a new Cadillac in 2021. Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had t Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had to have oil changes and one recall procedure due to the low mileage on our car. Detail department is a problem. I have a issue every time we’ve used them. No need for interior detail because the car is immaculate and it’s obvious. I picked up the car on Thursday. They had done an interior detail despite my request not to. The charge was removed from my bill however the car interior was covered in white lint pieces. It was dirtier after the detail. I left Peter 2 messages on Thursday and I haven’t heard back. As a side note, while we were on the premises we observed an employee backing cars out of the garage for customers with lit cigarettes hanging out of their mouth. Because of the condition of our car we’ve needed almost no work beyond an oil change. Based on some of these experiences I would be concerned about future interactions and reliability. August 16, 2023. Since writing this initial review both Peter and Alex have reached out to me and had a lengthy conversation regarding my concerns. I appreciated their follow up and concern about my issues. What appeared to be an unreturned phone call on Peter's part was not, it was related to his being away from the office for a few days. I had fully intended on continuing service with this company but felt it was important to discuss my issues and appreciated that I was heard. I would recommend using Cadillac of Woburn and encourage people to voice their concerns if any arise. That is the sign of a professional organization that takes responsibility for issues and tries to resolve them in the best interest of the customer. Thank you to both Alex and Peter for your response and I look forward to working with you in the future. More
by JERRY83
August 14, 2023
After service my car was full of grease as they had not covered anything and I had to wait until they resolved the issue covered anything and I had to wait until they resolved the issue More
by CMOTTOLO
Employees Worked With
