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Colonial Cadillac - Service Center

Woburn, MA

4.7
960 Reviews

960 Reviews of Colonial Cadillac - Service Center

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September 15, 2023

Please contact Alex Rogers for details. i was very disappointed with my service visit. I plan to follow up with GM. More

by MICHAELGLEAHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rogers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Latores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

MICHAELGLEAHY responded

Always had positive experiences until this one…have provided positive reviews as well. Not this time…I went to the dealership yesterday so they could complete the job that they started 2 weeks ago. One of the Client Service Reps entered the service garage area spewing profane language as she went out to the lot. I sense there are internal issues in the service department that need attention.

Sep 16, 2023 -

Colonial Cadillac responded

Michael. Please call me at your convenience. I would like to go over your observation so I can take appropriate action. I apricate your loyalty to our store and assure you this is not typical. I am here today until 5pm and Monday 9-5pm Alex Rogers 781-935-7000

September 14, 2023

Customer service was great, work performed on my vehicle was done professionally and car cleaning was completed in a timely manner More

by mpc92055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2023

Peter Vincent really went above and beyond to make sure I was satisfied with making sure my vehicle was fixed the right way. He also provided me with a loaner while the car was in the shop. Thanks Peter!!!! More

by CARMENWILLDIGG8418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

The customer service I received from everyone at Colonial Cadillac was extraordinary! Anyone looking to purchase a caddy, Colonial is your place. More

by createpeace1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Liebermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Easy and timely as always. Appointment made, was ready when arrived and was completed promptly More

by DTK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

My advisor took time to assist me with all my questions and even helped me understand my tire issue More

by tddevlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Renata was fabulous. She kept me informed throughout the process. She made everything easier for me. A pleasure! More

by michelle_camp183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Very helpful - they were able to get me on the road after my rear brake was locking up. More

by DSEEBRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Great service and very pleasant environment at Colonial Cadillac l, they were on point with everything More

by Fresko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Very friendly persons are there. My car missed the time stayed there. I would recommend to visit them again More

by picassohuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Seremetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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