Colonial Airstream

Very poor customer service We bought an interstate RV from colonial and have had dreadful customer service. The problem is they have a monopoly on sales for a huge area and do n We bought an interstate RV from colonial and have had dreadful customer service. The problem is they have a monopoly on sales for a huge area and do not have to offer service. So far as I am concerned they are seriously damaging the brand. More

May 2017: Purchase, hitch adjustment, orientation. We drove 1800mi to purchase from this dealer! Colonial AS does not disappoint! Nick(sales), was fantastic, knowledgeable, promptly handled all emails We drove 1800mi to purchase from this dealer! Colonial AS does not disappoint! Nick(sales), was fantastic, knowledgeable, promptly handled all emails and phone inquiries and such a nice person! Alex adjusted our weight distribution hitch as we went from a 22' to a 27' AS. He was very experienced and answered all our questions. We drove home another 1800 miles w/o a problem! Kevin's orientation was complete, easy to understand, so helpful and he was around to answer other questions as they came up before we left 24 hrs later. David, general manager, went out of his way to make our trip so worth it in every way! He orchestrated an earlier preparation, detail and orientation so we could return home to Colorado on time! We stayed our last night in our new Airstream on the Colonial lot. It was great having the time to investigate the various functions overnight then ask questions the following morning! I highly recommend taking advantage of this offering! Colonial is extremely committed to a superior buyer's experience! I would return for service or another purchase in a heartbeat!! More

From Professionals about professionals. As a career salesman married to a career healthcare professional, my wife and I are very in tune with dealing with the public and with peoples percept As a career salesman married to a career healthcare professional, my wife and I are very in tune with dealing with the public and with peoples perceptions regarding business and interpersonal interactions. I preface my review with this information because over the years most (not all) complaints and negative reviews tend to be "sour grapes". Doing business at Colonial Airstream and dealing with Patrick our sales representative is an illustration of how business should be transacted. Patrick is a thoroughly knowledgeable and properly informed helpful representative for a high end high priced product line,(Airstream). He is a pleasure to work with and I m happy to highly recommend him and Colonial to anyone in the market for the products they sell. More

WONDERFUL experience. Will be a repeat customer. My husband and I just purchased a used 2016 ERA. The salesmen, Bobby was extremely informative and helpful the first day we went to look. The second My husband and I just purchased a used 2016 ERA. The salesmen, Bobby was extremely informative and helpful the first day we went to look. The second day, Bobby was not there, the general manager, David, helped us close the deal! After leaving the lot my husband and I noticed the GPS and camera was not working properly. The GM (David) had us come back, that day, to install another unit (GPS/Camera). As we were pulling in the lot; the service man, Chris, was standing there with the unit in his hand, ready to install. We could not have been happier! My husband and I are already planning out our future purchase with Colonial. WE HIGLY RECOMMEND them. David (GM) and his team are wonderful. More

Horrible Experience The reviews are real. These people DO NOT care at all. Bought a Motorhome and wish I would have gone elsewhere. They were the only dealer in the ar The reviews are real. These people DO NOT care at all. Bought a Motorhome and wish I would have gone elsewhere. They were the only dealer in the area which had the model I wanted in stock. The whole process was exhausting right from the start, I should have trusted my instincts. Bobby Hensinger and his brother in-law Dave Starin are unbelievable rude and have zero customer service skills, it's all about the money, money, money nothing else. Phone calls does not get returned, emails unanswered and Dave is a General Mgr., he should be a used car sales man on a corner lot in the middle of nowhere. Be warned STAY AWAY! There are other choices and much better dealerships, RV's are fun and so is camping, don't let these people ruin a good thing. More

Working out I reviewed previously under sorry I met em I spoke with the GM today and we came to a fair and honorable deal. I wanted something that was fair I reviewed previously under sorry I met em I spoke with the GM today and we came to a fair and honorable deal. I wanted something that was fair for both and today that was agreed upon. This would restore my faith in him and of the dealership. I never had work done after delivery but would not hesitate if I would keep the veh. It's never needed anything. Give them a shot and as long as communications are open then your experience should be worth the visit Ken More

Biggest scam artists!!! We bought a brand new 2014 flying cloud. Had nothing but problems. We were told it was a sold investment and we were "family". When we discussed t We bought a brand new 2014 flying cloud. Had nothing but problems. We were told it was a sold investment and we were "family". When we discussed the problems and our frustration they blamed us! They want nothing to d with us. Never buy from this company. They are complete con artist and rude to the point of obscured once you hand over your money to them. More

Colonial - will post more soon. Will post details depending on how Colonial handles our situation. We bought a brand new 2014 Winnebago ERA for almost $100,000 and we have not had a Will post details depending on how Colonial handles our situation. We bought a brand new 2014 Winnebago ERA for almost $100,000 and we have not had a good customer experience. More