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Collierville Chrysler Dodge Jeep Ram

Collierville, TN

4.4
265 Reviews

393 South Byhalia Road

Collierville, TN

38017

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Showing 265 reviews

December 27, 2021

Always gives good service and employees try to be helpful. Multipoint inspections are often useful. More

by horace.ga.cunningham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnnie
Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for the review, we are glad to hear that our team is always helpful. - Doug N Darryl

December 25, 2021

Worst auto repair experience I have ever had. Waited 2 1/2 months for a buckle. It would have been longer but I finally suggested trying another channel or business - within 30 minutes one was found at N More

by tcoldham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Tom, Thank you for sharing this with us. We are sorry to hear that you did not have a great experience with our service department. We would appreciate an opportunity to address the mentioned issues. Please give us a call at (901)-854-5337 at your earliest convenience. We are looking forward to hearing from you soon. Thanks again, Doug N' Darryl

December 23, 2021

After service was done I was told missing one lug nut. Why was I not informed before service was done . More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oil change person
Jan 04, 2022 -

Collierville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share this with us. We apologize that our observations were not shared with you sooner in the process. We would like to get a few more details from you in order to address the situation. Give us a call at (901)-854-5337 at your earliest convenience. We are looking forward to hearing from you soon. Hopefully, we can get this resolved. Thanks again, Doug N' Darryl

December 09, 2021

Work was done quickly it would be nice to be able to make an appointment More

by Eokeszler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Dec 16, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for the great rating and thank you for the feedback. We are always looking for ways to better our process. We appreciate you! - Doug N' Darryl

December 01, 2021

Your service rep,Chad, showed expectational professionalism! This individual needs a promotion and or raise! More

by djohnston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad service representative
Dec 16, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Wow, what a nice comment! We are so pleased to hear that Chad did such a great job. We appreciate you taking the time to share this with us. Thank you for your business, we look forward to seeing you again in the future. - Doug N' Darryl

November 25, 2021

Very helpful. I am having an issue with backup camera. They thought they had fixed it but still having issues. I was told to get it back to them ASAP. I will do that after the holidays More

by griffinjime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Nov 30, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for sharing this with us, we are sorry to hear that you are having issues with your backup camera. We are looking forward to getting this resolved after the holiday. Happy Holidays! - Doug N' Darryl

November 24, 2021

Nice place, efficient people, clean showroom. faster service , work done at promise time. Amazing dealer. More

by Jose reyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jhonnie
Nov 30, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Hi Jose, Thank you for this great review. We are glad to hear that you had a good experience with our service department. We appreciate your business and look forward to seeing you again in the future. - Doug N' Darryl

November 22, 2021

Am new to this dealership ship, so far, i am pleased with their work. I will recommend to my friends More

by Mwells78m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Johnson
Nov 22, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for the five-star review. We are glad to hear that you had a good experience and we appreciate you recommending us. We look forward to seeing you again in the future. - Doug N' Darryl

October 26, 2021

On Saturday my check engine light came on, stopped and saw Chad he took care of my jeep snd we were on our way. More

by Av8orken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad and Jack
Oct 28, 2021 -

Collierville Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! Chad is the best, we are so glad to hear that he was able to get you back up and running quickly. Thank you for Choosing Collierville CDJR! - Doug N' Darryl

October 25, 2021

Aaron Williams was a great service advisor. He really helped me get the car fixed in no time. Thank you so much for your patience with me. More

by tanoshiawilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Williams
Oct 25, 2021 -

tanoshiawilliams responded

Aaron Williams is a great service advisor. He really enjoys helping people. He helped me get my car fixed. Thank you Aaron Williams for being polite and kind.

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