Collierville Chrysler Dodge Jeep Ram
Collierville, TN
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Service seems to have a good knowledge of my vehicle, answers my questions to help make informed decision, not afraid to fix problems rather than the "we'll try this" approach. answers my questions to help make informed decision, not afraid to fix problems rather than the "we'll try this" approach. More
I waited for my suv to get done for 6 and a half hours to get serviced.when I made an appointment a week ago for 9am to put rear rotors and brakes on,but my suv didn't get pulled in until around 2...when i p get serviced.when I made an appointment a week ago for 9am to put rear rotors and brakes on,but my suv didn't get pulled in until around 2...when i pacifically asked chad at 12 noon will they be through with my suv before 3 p.m??They were not!!!...making me late picking my child up from school an whole hour......late......The service manager tried to apologize for what Chad had did, but the damage was already done. I was suppose to get taking care of with a discount for my inconvenience that was not done I already had a coupon for 10% off any service order and so, that was all he took off......poor customer service from the service department and low regard for a customer to get taking care of. Didn't experience this on my first visit ,but this one's was horrible..... More
Kerry was a pleasure to work with. Very helpful and knowledgeable as car buying has changed since the last time we purchased a new car. He did not blowup my phone calling incessantly. This is second knowledgeable as car buying has changed since the last time we purchased a new car. He did not blowup my phone calling incessantly. This is second purchase from this dealership and we will buy again from them. In the past we would travel to Dallas of Atlanta to get a better deal. More
Awful experience. Worst offer on trades. Not an easy E shop transaction. New Vehicle had some damage when delivered. Would not recommend these guys! shop transaction. New Vehicle had some damage when delivered. Would not recommend these guys! More
We got excellent service from Jermaine and got a fair price. I do not think that we got the best financing option. We will have to go through my bank and a bunch of hoops to get the correct rate for th price. I do not think that we got the best financing option. We will have to go through my bank and a bunch of hoops to get the correct rate for this vehicle. My son is establishing credit and I co-signed for him. Other than the financing, it was a great experience. I would buy another vehicle from Collierville, but it would be with cash or my bank. Thank you, Lee More
Pulled up, promptly waited on, customer service was awesome. I had no wait time at all, left my Jeep, got a text and call when ready. Perfect Customer Service! awesome. I had no wait time at all, left my Jeep, got a text and call when ready. Perfect Customer Service! More