Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Collierville Chrysler Dodge Jeep Ram
Collierville, TN
265 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 265 reviews
October 02, 2015
Service Department my passenger seatbelt and airbag light was on.Call sevice dept spoke with chad on tue.9-28-15. he told me to be there@7am wednesday. iarrived before o my passenger seatbelt and airbag light was on.Call sevice dept spoke with chad on tue.9-28-15. he told me to be there@7am wednesday. iarrived before opening. after 4 hours waiting he told me that he had to order and replace drivers side pre tension.kept my car overnight i had to call several times wed after noon to see if part came in.finaly he told me the car would be ready after 5pm.wed. when i got in the car the light came back on. paid 616.00..chad took it back to be checked again and said that a wire was loose under the seat due to the car being wrecked two years ago.car only had bumper damage. i had to drive back home bring car back thur@7am.waited 2 hrs more.finally he brought car out and gave me my key,did not apologize. I asked if the other part#ihzo521ae was necessary? he said yes.I dont think so. charged for 2 hrs @125.oo per hr. i didnt get a new updated receipt.that stated what they did to fix the light. and i have scratches on my passenger door,that no one will own up to. I have been taught a costly lesson. your service dept stinks. More
by margrett01
Employees Worked With
Chad Johnson
September 30, 2015
Great place to do business I went from dealership go dealership trying to find the car I wanted for a good deal and had a rough time but I met CJ cooper through a mutual friend I went from dealership go dealership trying to find the car I wanted for a good deal and had a rough time but I met CJ cooper through a mutual friend and decided to give her a shot, she laid things plain for me and was honest with me and gave me the greatest deal. One that I definitely couldn't pass up. I purchased my first brand new car from her. Positive attitude and great sales personality. Thumbs up for CJ and the rest of the friendly staff at CCDJR! More
by DodgingYou
Employees Worked With
CJ cooper
May 31, 2015
had a great experience with the sale department Bought a new car from Anthony Vaughn and I got a great deal. Made me feel like I was at home. Will tell all my friends and family members about the gr Bought a new car from Anthony Vaughn and I got a great deal. Made me feel like I was at home. Will tell all my friends and family members about the great service I received at Collierville jeep More
by av
Employees Worked With
TV
April 13, 2015
Lazy service dept. I took my 2014 wrangler in to have the oil changed, tires rotated,rear defroster fixed, have a disconnected hose looked at, and to check out a clunk n I took my 2014 wrangler in to have the oil changed, tires rotated,rear defroster fixed, have a disconnected hose looked at, and to check out a clunk noise that was being made when I shift into Reverse/Drive. I was greeted promptly when i arrived and was directed to the waiting room (they don't offer loaner cars but will offer to drive you somewhere if you need it) where they have free coffee and vending machines. The first person to help me told me i needed a $89 balancing. After waiting for 4.5 hours I was told by Bennett Stone they didn't have the parts to fix my rear defroster that they will order them and that I needed to bring back my jeep for that and to have an appointment to have my transfer case taken apart and inspected. I was then instructed to "bring my car back sometime next week for an appt" without him giving me a day or time and that it would "take a couple of days to figure out what was wrong" and then "a couple more days to get the parts in". My Jeep is still under factory warranty so luckily I called another dealership that got me an appointment within a minute of being on the phone. This service department here is lazy More
by tyltyler1
Employees Worked With
Bennett Stone
January 31, 2014
I did have a very good conversation with Joe Bell who was the saleperson and had picked out a Jeep Wrangler that I wanted to get for my daughter for graduation and I was about to leave and saw behind a glass the saleperson and had picked out a Jeep Wrangler that I wanted to get for my daughter for graduation and I was about to leave and saw behind a glass enclosure couple of people having a verbal fight. One of them thru out the "F" bomb. One of them was a finance guy, the other one was Mr. Stone. I just felt like this was very unprofessional if they want to start a verbal discussion where customers could see & hear them. Went somewhere else & found the Jeep. More
by lynn1964
Employees Worked With
Joe Bell
