Collierville Chrysler Dodge Jeep Ram

Excellent job Very nice person and a great attitude. Very understanding of what type of vehicle I wanted. Very professional and patience. I would recommend her to a Very nice person and a great attitude. Very understanding of what type of vehicle I wanted. Very professional and patience. I would recommend her to anyone seeking a vehicle. More

Service Department is class act! I had bought a new truck from another dealership....and had issues which were extremely frustrating!! The Collierville dealership took excellent care I had bought a new truck from another dealership....and had issues which were extremely frustrating!! The Collierville dealership took excellent care of the situation and I couldn't be happier!! Thank you!! I would recommend them to all my friends!! More

HORRIBLE AND SHADY SERVICE DEPARTMENT!!! BUYER BEWARE I wish we could give 0 zero stars because they sure earned it! We had issues with this dealership since the beginning. A few weeks after initially pur I wish we could give 0 zero stars because they sure earned it! We had issues with this dealership since the beginning. A few weeks after initially purchasing a 2012 Jeep Grand Cherokee, which we were told was completely inspected, my daughter was driving and had the head gasket blow. Luckily, it was under warranty and nothing dangerous happened. Recently, we had been experiencing a rear ticking noise while driving, so we took the car to Performance Tire to determine if it was a tire issue and they said they felt it was a mechanical issue and that we should take it to our local dealership, Collierville Chrysler Dodge Jeep Ram. We took the car in for a diagnostic test, which we believed to be under warranty and were not told otherwise there would be a fee. The dealership kept the car for three days. They called on day 2 to inform us that they were still working on it. On the third day, Chad called and said we needed 4 new tires and to fix the break system. Chad quoted us $1900. I decided to take the car to another mechanic for a second opinion and was told I owed a diagnostic fee of $104 and that I could not pick up the car unless I paid this fee. I paid the fee and took the car elsewhere. My personal mechanic told us four new tires were needed, the brakes were brand new, and the ticking noise came from a piece of duct tape that had been caught on the wheel. This was all done free of charge. When we originally purchased the car, we had been told that the tires were brand new and were shocked to have to spend $600. Had Chad and Collierville Chrylser Dodge Jeep Ram actually checked the tires or breaks, they would have needed to remove the tires and would have discovered the hanging duct tape. We are seeking to have a full refund of the diagnostic test, since it is apparent that no diagnostic work was performed and a return on the tire fees, since we were told that we had brand new tires at time of purchase. Stay away from this shady dealership that is so obviously about advancing their bottom line and seems to have a completely rude and incompetent service department. More

Transmission problem I had a transmission problem that was covered under warranty. Bennett and John stuck with it and was able to get my Jeep running good again. Thanks fo I had a transmission problem that was covered under warranty. Bennett and John stuck with it and was able to get my Jeep running good again. Thanks for the perseverance and figuring it out! I appreciate your dedication and commitment to getting it right! More

Very good buying experience From the time we arrived at your dealership our experience was one of the best ever buying a car. I had called ahead about a 2008 Pontiac Solstice tha From the time we arrived at your dealership our experience was one of the best ever buying a car. I had called ahead about a 2008 Pontiac Solstice that I wanted to look at and when Sandy and I got there it was sitting in front of the dealership waiting on us. As we got out of our car and walked toward the front door everyone that spoke to us was very friendly and made us feel right at home. We were met at the door by our sales person Lacey Johnson who made us feel even more at home. Lacey took us outside to look at the car we came to see. she was very informative about the car and what she was not sure about she got help and found the answers. Lacey and the sales manager were very helpful, professional and fun to work with. We had a great experience and we got the car we love and wanted at a fair price. Thank you, Jeffery (JT) and Sandy Thiel More

Cant speak for their sales,but service side sucks! So to start this, there were 3 recalls listed for my jeep. I called and set up an appointment to drop it off to have the recalls done and i had a chec So to start this, there were 3 recalls listed for my jeep. I called and set up an appointment to drop it off to have the recalls done and i had a check engine light on due to active grill shutters. I ran diagnostic myself and even told service the codes. I arrived 25 mins early and wasnt seen for another hr. It was such a cluster,insert profanity here. They then told me all they could do was my recalls because they were too busy. I told them i was dropping it off and they could take their time. I was told it would be 2 days before they even looked at it. I live over an hr away, so it is easier to drop it off if it will take a few hrs. After arriving home i am told the car is done. I couldnt believe it! So i drove to the dealer where i was told there was a charge for running the diagnostic(which i had already done myself) and that it was fixed. I asked what was done to fix it and got the answer, i am a new guy i dont know.he pages the manager and after another 15 mins someone else comes up and says they did a software update that was not covered by warranty(33k miles on my vehicle) so reluctantly i paid and left believing my car problems were solved. Fast forward 2 days and the same check engine light is on again.i will be taking it to another dealer to replace the active grille shutters. More

Awesome service My salesperson was Ben when I bought my Jeep. He was knowledgeable and on top of all my questions. I usually do not like sitting in car dealerships lo My salesperson was Ben when I bought my Jeep. He was knowledgeable and on top of all my questions. I usually do not like sitting in car dealerships long but he was very entertaining and curtious.! He followed up with me even after the sale. I would definitely buy from him again. More

Issue Fixed I had an issue. They came around and fixed it. I originally left a 1 star review, but their willingness to correct the issue led me to upgrade on the I had an issue. They came around and fixed it. I originally left a 1 star review, but their willingness to correct the issue led me to upgrade on the overall experience. More

Awesome Cornelius Sullivan Rocks!!!!! Did an awesome job. So helpful and took time to listen to us / our needs. Definitely will recommend people to come ta Cornelius Sullivan Rocks!!!!! Did an awesome job. So helpful and took time to listen to us / our needs. Definitely will recommend people to come talk to him if you're looking for a new vehicle. Brandon Crouch was helpful and made the financial part painless. Thanks Guys!! More

The most Jeeps anywhere! We had a very good buying experience at this place, which is more than I can say about any other car purchase I have ever made. We told them going in We had a very good buying experience at this place, which is more than I can say about any other car purchase I have ever made. We told them going in we didn't want to be there all day...and we weren't! Once we picked out our Jeep (and they had the largest selection I have ever seen!) We were done in about 40 minutes! That is record time! Worked,with David...he was such a great guy! He helped us find the one we wanted! We will definitely recommend him to our friends! More