Colley Ford

Got Ripped Off And Lied To About Anti Theft System Bought my wife a 2019 Ford Explorer a month ago from this dealership. At first everything seemed to be going pretty good. The salesman was Chris Al Bought my wife a 2019 Ford Explorer a month ago from this dealership. At first everything seemed to be going pretty good. The salesman was Chris Alvarez. Seemed friendly enough at first. You know, the “we are friends now” approach. (Since we live in the same city.) Not my cup of tea, but not a big deal. When I first was looking at the Ford, Chris told me the vehicle had Lojack installed. I said I would need it taken out, as I don’t want it. We went into the office, and talked numbers, agreed on a price then went into the lobby to wait for finance. In all, we got a fair deal with a better than expected 1.9% interest rate. Thought they would do the old buy rate trick, but they didn’t. (Look this up before you buy a car, will save you thousands. The dealers who do this get you qualified with let’s say a 5% rate and tell you that you only can get a 7% rate with your credit. The 2% is straight profit. Get pre-approved.) While in the lobby, I asked Chris to have the Lojack removed. He then told me it wasn’t actually Lokjack, but Kahu. I told him I didn’t want it. He seemed to act like it was going to be a big deal to take it off, and I didn’t want to have to come back, so I did something stupid, I bought it. So now we go to finance, sign the contract, and go out to get the car. Well here is the kicker. I found out only after the contract was signed that the Kahu is a subscription, which I wasn’t told. Then after a few more weeks of trying to have it taken to the dealership and have it put on, I find out and vehicle actually DIDN’T have it installed in the first place. Chris told me last week that when he was selling the car the paperwork said Kahu was installed. But when I started to make a fuss about a refund, I found out the paper never said it was installed. I was played on the Kahu part. Just a good old salesman trick, but not a good way to do business. I asked Chris 4 times to have them just shoot me the $600 I paid, and all would be good. That was a few weeks ago. No more calls. I wouldn’t buy a Ford from these guys. Just the same old tricks but different people. More

Great Service I took my F150 in for service on a Friday morning. They did back brakes, oil, trans fluid, brake fluid, spark plugs, and new battery all in one day. S I took my F150 in for service on a Friday morning. They did back brakes, oil, trans fluid, brake fluid, spark plugs, and new battery all in one day. Sierra was the rep and she was professional, attentive, and quick. I would highly recommend Colley Fords service a great rep, and excellent results. Thank you, Sierra. More

Professional and Friendly Great people to purchase a new vehicle from. Professional and friendly. Answered most questions right away. If they didn't know the answer they found Great people to purchase a new vehicle from. Professional and friendly. Answered most questions right away. If they didn't know the answer they found out for me. Great experience. More

Sucker, fraudulent and should be illegal I went down to colley Ford to trade in a Toyota Truck and I went from dealing with one person and getting passed around to 3 other guys. I was fully I went down to colley Ford to trade in a Toyota Truck and I went from dealing with one person and getting passed around to 3 other guys. I was fully honest with what car I liked, how much I want to spend a month and the manager walked up to me and said he is willing to do what ever it takes to make a deal. I went for a test drive with Tim White and the entire ride he is telling me how $22,000 is a killer deal and how his friend called to but this exact car. After being at the dealer for over 2 hours and being completely honest with them they run my credit and say the car payment is more than my budget. I fully understood. So I said what if I buy the car out right with no trade in ? They say put it in your wife’s name and you have a deal. My wife scrambles the family in the car, answeres all Tims questions on her way to come sign including her social and Driver license. While we are waiting for my family to come and sign for the car the new manager who clearly is the biggest sucker and started this entire transaction says we made a mistake and the car you test drive and we have been running numbers on is $27,000. How can we be doing a deal on the wrong car for over 2 hours? I do not recommend Collet ford to my worst enemy and I wouldn’t step foot back in that lot. Not to mention they have tried to fix my Ford F-150 \twice and after 90dats they still cannot find out what’s wrong. So not only is the Sales area horrible but service is worse. This is fraud and should be illegal to tell someone how much a car is so they can run your credit but I am 100% sure that Tim and the new manager would be agree because they couldn’t even get the price of my car straight. More

There are no words to describe the horror doing business with Colley has turned out to be. They abused ME then threw me out of their dealership, after I spent 80K leasi to describe the horror doing business with Colley has turned out to be. They abused ME then threw me out of their dealership, after I spent 80K leasing. To treat a senior woman like dirt is reprehensible. My family has owned no less than 30 Fords over the years, and I'm seriously thinking of making my next purchase a Chevy. More

A one only because there is no ZERO I just celebrated the 32nd anniversary of my 29th birthday and this is perhaps (strike that), this is the worst service experience I have EVER had. A I just celebrated the 32nd anniversary of my 29th birthday and this is perhaps (strike that), this is the worst service experience I have EVER had. Any industry, any company, any service provider. Background: I have a 2009 Ford Edge that has been dealer serviced since purchase. With 230K miles, that is over thirty (30) service visits. Ford of Rancho Santa Margarita, Upland, Modesto and Price Ford in Turlock. I returned to Southern California recently and on a recommendation from a trusted friend, decided to use Colley. I went there for a regular service and they identified my battery was failing. If true, that is battery number 5. I returned on 18 June 2018, to have the battery checked (and ultimately replaced when they again said they can find no reason for the excessive failures) and to follow-up on a voicemail I had left days before that had gone unreturned. In my initial call, I inquired about the recall (airbag) status as well as the rental car option that my car is impacted by. I spoke with a Service Advisor ( a name I don’t recall but know I had written down somewhere) who assured me he would talk with his Service Director and one of them would call me back to provide that update. Even though Lee Cook (Service Director) had an individual in the office at the time I arrived, he invited me in. I began to recount my experience. After listening for a while, Lee interrupted and said something to the fact that if this is the way our first meeting is going, I should find another dealership for my service needs. He said he did not like me “accusing” his Service Writer and himself. Accusing of what? I was simply recounting my experience. At that point, I made it very clear that I did not accuse anyone of anything and he (Lee) was the first (AND only) person to use that word. Lee did eventually come out and try to engage me in conversation. He began to denigrate the rental car option and the company (Enterprise) used as the provider as well as Ford’s offer to reimburse to only $30 per day. I contacted Ford and found most (if not all) of his information was incorrect. A left a voicemail informing him of same and received an email response that showed he did not care. I sent a letter to Ford that factually recounted my experience with Colley and as a courtesy copied CJ Colley. It is a good thing I did not require a response…………..because I did not get one from CJ. Talk about professionalism at its finest. They say “the fish stinks from the head down”. It is clear Service Director is a title given from above as Lee has no idea what service means as it relates to my dealings with him. More

Dropped my car off at 8:30am on a tuesday and was Told that I drop my car off on September 4 at 8:30 in the morning today is September 5 at 4 o'clock in the afternoon and they still had not even done any work I drop my car off on September 4 at 8:30 in the morning today is September 5 at 4 o'clock in the afternoon and they still had not even done any work on the car they are repairing my door handle and told me a diagnostics check would cost $125 after I decided to remove my car to take it elsewhere they charged me $250 More

Friendly but Sneaky Friendly staff, but very sneaky. Will try anything to have your new purchase financed through them. I went in with a pre-approved letter from credit u Friendly staff, but very sneaky. Will try anything to have your new purchase financed through them. I went in with a pre-approved letter from credit union (1.99% interest rate). was told they still had to run my credit report, was just a formality. Now, 4 weeks later, I've received at least 8 letters from different banks, notifying me that they couldn't approve my loan application to purchase vehicle. When I contacted dealer, to let them know how upset I was, they said there was nothing they could do. I never gave them permission to do this & now I have several inquiries on my credit report, which lowers my credit score. Do not recommend them if you're going in with a pre-approved loan. More

New truck purchase I visited multiple dealers looking for my f250, colley ford, by far was the more pleasant experience. At no time did I feel pressured by any staff. I I visited multiple dealers looking for my f250, colley ford, by far was the more pleasant experience. At no time did I feel pressured by any staff. I would recommend any to shop here. More

Excellent Professional, friendly, knowledgeable. Answered questions, and provided a pleasant waiting area. Work on my Ford was done in a timely manner. When Professional, friendly, knowledgeable. Answered questions, and provided a pleasant waiting area. Work on my Ford was done in a timely manner. When I made an appointment the woman who spoke with me was friendly and engaging. When I paid my bill, all was explained. More