College Park Hyundai- Se Hablo Espanol

I arrived for my already schedule appointment and after waiting for ~ 10-15 minutes I was told they could not see me due to back logs. What is the point of having a system calendar if not able to honor it. waiting for ~ 10-15 minutes I was told they could not see me due to back logs. What is the point of having a system calendar if not able to honor it. Very disappointed. I drove ~ 30 minutes one way that is 1 hr of driving for nothing. I was told to came in early on Monday as a walk in. Lack of consideration on the customer. Never again More

Mr Bank was my service advisor and he met my requirements with a professional attitude. Nice work! I will be back. with a professional attitude. Nice work! I will be back. More

The Service Manager Ron was very kind and professional. I really like there inspection system where they post a video of inspecting my Hyundai Tucson, giving me the option on fixing my vehicle, by text in I really like there inspection system where they post a video of inspecting my Hyundai Tucson, giving me the option on fixing my vehicle, by text instead of telling me face to face where other customers can hear my conversation. More

Service person at check in was great. Took me in right away with no delay even though I was quite early. No issues with the work performed however, dealer records need to be kept updated Took me in right away with no delay even though I was quite early. No issues with the work performed however, dealer records need to be kept updated as whoever performed the work on my vehicle listed that my transmission was due for service when it actually wasn’t. They also noted I needed spark plugs replaced which I had done back in February this year. I can’t fault that one as the plugs were done at an automotive shop and not the dealer however, this Hyundai dealership did service my transmission last year. Overall I’m satisfied but this dealership does need to keep up on their records. More

I needed an inspection and some scheduled service and am new to the area. I spoke with Adrienne on the phone and she was helpful, informative and very accurate. Luckily, I dealt with her when I got there an new to the area. I spoke with Adrienne on the phone and she was helpful, informative and very accurate. Luckily, I dealt with her when I got there and she was equally professional and reassuring that everyone would be done. It was and Adrienne was careful to be sure what was covered under the warranty, what I would have to pay for and to keep to the price she had quoted me. My only unhappiness is that my visit took nearly three hours to complete. I realize this is a big dealership and Adrienne's estimate of time was accurate. I just wish I did not have to lose 1/2 a day to get fairly routine things done. But Adrienne is a star and if I go back, I will insist on working with her! More

Today’s experience was pretty good, Ron who was the representative at the front office was very helpful, pleasant and attentive to my concerns. representative at the front office was very helpful, pleasant and attentive to my concerns. More

Excellent staff advisor. She kept me informed and up to date. Moved things along quickly. She kept me informed and up to date. Moved things along quickly. More

We’ve been coming to this dealership since ~2000 (three {3} vehicles). Overall, the service & Reps are pretty decent although the last time the Tech inflated our tires to ~50 each & didn’t deflate them du {3} vehicles). Overall, the service & Reps are pretty decent although the last time the Tech inflated our tires to ~50 each & didn’t deflate them during this visit although he/she performed an alignment. More

I had extensive work that needed to be done. I reviewed the proposed work, and I received the level of detail that I expected. I reviewed the proposed work, and I received the level of detail that I expected. More

I am writing this review to protect other customers from what I experienced at Hyundai College Park Service Center. What happened to me was not a simple case of poor customer service — it was dangerous, dis what I experienced at Hyundai College Park Service Center. What happened to me was not a simple case of poor customer service — it was dangerous, dishonest, and deeply unprofessional from the service floor all the way up to general manager Joseph. My transmission failed on the highway in 2025 with no warning and was repaired under warranty at this location. In January 2026 the exact same transmission failed again on the highway — complete shutdown at highway speed with zero warning. I had my car towed back to Hyundai College Park where they confirmed the failure, accepted the vehicle for repair, and provided me with a rental car. What followed was four months of complete silence. My car sat at this dealership from January 2026 through May 2026 and I received not a single proactive update. I reached out multiple times and was largely ignored. When I finally received a response in April 2026 I was told they were working on getting Hyundai corporate to authorize the warranty repair. I was patient. I waited. On May 21, 2026 my service advisor called to tell me my car was ready. He explicitly told me the transmission had been fully repaired and that Hyundai corporate had covered the entire cost under warranty. I was relieved after four months of waiting and went to pick up my car the following day. On May 22, 2026 I paid $1,300 for exhaust services and drove off the lot. Within 15 minutes my transmission failed for the third time. My car shut down completely while I was executing a turn in an active turning lane in live traffic. I had just enough time to notice the car jerking, call the dealership to warn them, and then my car died in the middle of the road leaving me stranded and in danger. When I called the dealership after this third breakdown, general manager Joseph admitted in a recorded phone conversation that the transmission had never been repaired at any point during the four months my car was in their possession. He told me the car was released not because the repairs were complete but because the dealership wanted their rental car back. He made a deliberate decision to release my vehicle knowing the transmission was unrepaired and unsafe and said nothing to me about it. The unprofessionalism did not stop there. When my family contacted Joseph demanding answers and an explanation for why I was allowed to drive off in an unsafe vehicle, he was shockingly rude, smug, and completely dismissive. He showed absolutely no remorse for the fact that his decision endangered my life. He did not apologize once. Instead he told us not to put any more money into the car and refused to reimburse my $178 rental car expense — a cost I was forced to incur solely because of his team's negligence. When I called again on May 26, 2026, Joseph maintained the same arrogant and unapologetic attitude, claiming the transmission was no longer under warranty despite the fact that my 2020 Elantra has only 95,000 miles and is still within Hyundai's 10 year/100,000 mile powertrain warranty. To summarize what this dealership and Joseph did: they held my car for four months without repairing it, called me to say it was fixed when it was not, sent me off in a vehicle they knew was dangerous, my transmission failed within 15 minutes putting my life at risk for the third time, and when confronted Joseph was rude, dismissive, unapologetic, and showed zero accountability or basic human decency toward me or my family. If you are considering bringing your vehicle to Hyundai College Park Service Center, please take this review seriously. More