Coliseum Lexus of Oakland

great customer service saleman Ronald Towle as a person who owns multiple toyota brand this coliseum of oakland LEXUS dealership is 5 stars from sales to customer service its like a family frien as a person who owns multiple toyota brand this coliseum of oakland LEXUS dealership is 5 stars from sales to customer service its like a family friendly enviroment . i truly appreciate the experience my saleman ronald Towle was knowlegeable and friendly great personality !!! thank you Antonio mckoy 2018--RX350 More

Horrific Dealership Experience - STAY AWAY Please know that I have filed a complaint with Lexus USA, and I fully intend on filing a complaint with Better Business Bureau, consumer protection ag Please know that I have filed a complaint with Lexus USA, and I fully intend on filing a complaint with Better Business Bureau, consumer protection agency, and potentially seek legal counsel. STAY AWAY FROM THIS DEALERSHIP. I recently visited Coliseum Lexus of Oakland in Oakland, CA in order to trade in my 2015 GS 350 F-Sport for a 2017 RX 350, which I thought was a routine transaction. I had no idea that I was walking into the worst car leasing experience of my life. Business aspects of the transaction notwithstanding, I did not deserve the kind of humiliation, denigration, deception, and derision by the dealership employees that I had to endure. I will explain in detail how this dealership employees exhibited complete lack of professionalism, respect, and common decency. As a repeat customer or Coliseum Lexus of Oakland, and as a nine-time repeat customer of Lexus, I did not deserve this treatment. As a matter of fact, no human being deserves this kind of treatment. I encourage you to contact me for more information, and I will be happy to forward you the letter in its entirety. Coliseum Lexus Visit #1 On Thursday, December 14, 2017, I contacted Mr. Mesfin "Mesi" Makonnen regarding the trade I was considering. I had communicated with Mr. Makonnen in August via email, but at that time the deal seemed impossible. This time around, the salesperson agreed me to come to the dealership claiming that they needed to see my vehicle before they would consider discussing any terms. Knowing it's simply a ruse to get me to come to the dealership, I drove there and met with Mesi. He convinced me to test drive the RX 350 I was considering, even though I had test driven the car before and I had made my decision to lease that vehicle. During that time, my 2015 GS 350 F-Sport was being appraised. My car was immaculate with only 16,000 miles on it. Soon after our test drive, a junior employee emerged with a "Kelley Blue Book printout" and informed me that my trade was worth $27,000 (lie #1), or nearly $10,000 less than my payoff amount. I asked him and Mesi why their value was $5,500 less than the value displayed on my computer screen. I had brought my laptop to the dealership as I had to work. They pretended not to hear me. I then asked them if they informed their customers that Lexus vehicles lose more than 50% of their value in the first two years. My car's MSRP was $55,000, and they "appraised" it at $27,000. Again, they mumbled something instead of answering my question (lie #2). I had not seen that junior employee since, which leads me to believe that his job was merely to denigrate and insult my vehicle and my intelligence. Suddenly, this gentlemen by the name Josh showed up. He seemed to be more senior and more interested in making the deal. I told him that I had gotten my car appraised at $32,000 at another dealership, which he told me wasn't possible. I asked him how my car could have depreciated by $5,000+ over a 24 hour period (from the time I visited the first dealership). He pretended not to hear me, even though I asked him twice (lie #3). He claimed to know the used car manager at that dealership and "threatened" to give him a call. He did not (lie #4). Shortly thereafter, Josh seemed to have forgotten about the fake valuation of my trade-in vehicle, and, after a short, unpleasant, and somewhat acrimonious negotiation, we agreed on a deal. My payment ended up being higher than what I wanted due to the fact that I chose to terminate my previous lease early. I was told to see Reza, the finance manager. His real name was Omid, but he introduced himself as Reza. He struggled with the documents, and he seemed unsure how to handle the trade-in/lease return. He also originally flat out refused to have my car registered as a commercial vehicle, a request I had made from the very beginning. He claimed that it couldn't be done (lie #5), in spite of the facts I provided. Only when I showed him the DMV form on my phone did he agree to call the finance director and ask for help. I finally signed the documents and was on my way. I was in my new car ready to leave when I was asked to return to sign yet another piece of paper. I did, and I finally left, hoping to put my unpleasant experience behind me. Post Purchase Phone Contact On Sunday, December 17, 2017, I was enjoying a day off and watching football. I received a voicemail from Reza (aka Omid) who informed me that the dealership made a mistake with the trade-in documents and informed me that I needed to come in and re-do the paperwork. Naturally, I was unhappy. The dealership is only 22 miles from home; however, the drive involves crossing a bridge and quite a bit of traffic. Reluctantly, I offered to ruin my own weekend and stop by the dealership on Sunday. Reza informed that Sunday was not going to work for him, as the sales manager wasn't going to be there. I told him that I have a full time job and a part time job, and visiting the dealership during the week was a major inconvenience for me. I asked him if the dealership intended to compensate me for my troubles, and he said "We could figure something out." Reza was going to take a couple of days off, so we agreed to meet on Thursday, December 21, 2017. I asked him if we could schedule an appointment so I wouldn't have to waste my time. He told me that we could meet at 9 am that day. I agreed. During the week, I got another frantic phone call from Josh who told me that the dealership made a mistake and they needed me to come in one more time. I informed him of my appointment with Reza, and Josh told me he would meet me at that time as well. Josh informed me that when they made the deal, I had told them that I had 11 payments left (lie #6), when I in fact had 14. I vehemently denied the claim and informed Josh that I had brought a printout of my payoff amount and shared it with Mesi. Furthermore, I asked Josh what would have happened if I had told them I only had 2 payments left? Again, he chose not to answer my question. Coliseum Lexus Visit #2 On Thursday, December 21, 2017 at 9 am sharp I showed up at the dealership only to find it completely empty. Neither Josh nor Reza bothered to show up on time, despite my repeated pleas. I called each of them, and both of them claimed to have been stuck in traffic. Half an hour later, we began working on the paperwork that I was assured would be ready by the time I showed up (lie #7). It was not even started. Josh came in and informed me again that the dealership had made a mistake in the number of payments remaining, and now they are $1800 short. I told them it was no problem of mine, signed more papers and got on my way. I had a business lunch with a client scheduled for 11:30 am in the San Francisco Financial District. I got in my car at 10:10 am, and just as I was ready to pull out of the parking lot, I was chased down by Reza. He said that the General Manager had a couple of questions for me. I asked Reza if it was a cruel prank, and he assured me that it was not. "I'd hate for you to come back for the third time," he said. Humiliated, annoyed and frustrated, I had to wait outside of the GM's office for over 10 minutes while Reza, Josh and Ronald "Ron" Fortt discussed something. I was finally called in, and Ron introduced himself. He said that the dealership had made a mistake due to the fact that I had 3 more payments to make than they had originally thought. He tried to accuse me of being dishonest about the number of payments remaining, and asked me how I intended to make up the difference of $1800. I was furious and I could not believe my ears. Is this how they treat their customers? According to the dealership's website (http://www.coliseumlexusofoakland.com/Why-Choose-Coliseum-Lexus), their mission statement states: "We communicate with every customer, in an honest and positive way." (lie #8). In what I consider an act of pure dishonesty and extortion, Mr. Fortt told me that he wasn't sure what he was going to do. He said he was considering reversing the deal, thereby reneging on the agreement. I asked him how he intended to do this, given that the paperwork had already been sent to the DMV and that I'd been driving my new car for a week. He said he would have to re-evaluate the deal. (lie #9). I knew it was not a feasible alternative, and I told him I would gladly reverse the deal if he returned my car and my money. Only after I called his bluff did he back off. He said "I need a couple of hours to figure out what to do. Why don't you go home, and I will let you know what we decide." I asked him if that meant I would have to come back to the dealership, and he said he could not tell me for sure. This was the most dishonest and underhanded way of doing business, unbecoming of Lexus and a general manager of a luxury dealership, a man who describes himself as a "visionary automotive entrepreneur" on his LinkedIn page. It definitely has a better ring to it than a "lying sleaze ball," although the latter is far more descriptive. Coliseum Lexus Visit #3 Disheartened and hurt, I drove home in disbelief. While on the bridge, I got a call from Josh saying that the GM figured out a way to let me keep the deal (the deal that was agreed upon and legally signed off on). However, to my dismay, Josh told me that I had to come back and sign a whole new contract. I felt like I was a part of some cruel prank. I have no idea why the dealership chose to insult and humiliate me of all people. I still don't understand what I had done to deserve it. I turned around and drove back to the dealership for the third time. On the way back, I called the client who was waiting for me, apologized and rescheduled our meeting. I walked into the dealership for the second time that day, completely dejected and humiliated. I proceeded to spend another 45 minutes in Reza's office as they tried to figure out how to modify an existing deal in their computer system. During that time, I asked to speak to Josh and told him about my ordeal. I said that I felt hurt and insulted, and I told him about how much time and money I lost waiting and driving back and forth. I asked him if he intended to apologize to me and make it right. I said "I would appreciate if the dealership would do something for me to show they care." "Besides the $1800 we gifted you?" he asked, derisively. This was a slap in the face. I knew they didn't care. He returned with a $15 trinket from the dealership store and said "hope you're happy now." I was not. It was hardly an appropriate compensation for the humiliation, emotional distress, dozens of miles driven and eight hours spent at the dealership. An hour later, they figured out their computer system. I was asked to sign the documents all over again, except at this time, I couldn't see any of the documents on the docupad in the finance manager's office. Reza told me "we didn't change anything, just the trade-in." I signed the disclaimers sight unseen, but when I got to signing the main contract I demanded to see it. After being lied to eight times, I refused to trust them blindly. Sure enough, when I saw the contract on the screen, my monthly payment was $19 too high. Reza and Coliseum Lexus casually tried to swindle me out of $912 ($19 x 48). When I pointed it out, Reza said "we didn't change anything" (lie #9). Only when I threatened to get the original contract, after some initial resistance, did he change the payment to the original amount. I had to maintain my composure, and it took all my strength not to flip them off when I was leaving. Fortunately, I was raised better than that, and I prefer to use more civilized way of dealing with dishonest people. Today I found out that the Dealer failed to register my car as a commercial vehicle in spite of my multiple requests to do so. They made me fill out the form, swindled me out of $80, and pocketed the money. The fact that the car was registered incorrectly will cost me thousands of dollars. They are thieves of the worst kind. I did receive a letter from the President, Mr. Ed Fitzpatrick, acknowledging their mistakes and describing the measures they took against some employees involved. However, Mr. Fitzpatrick offered no financial restitution nor exhibited any desire to make things right. I will continue fighting until all potential Coliseum Lexus of Oakland customers are duly warned of things to come before even considering this dealership. Stay away!!! More

Great Sales Experience, Thanks Matt I bought a car a couple days ago from Matthew M and it was a great experience. Matt was more than helpful in showing me all the features the car had t I bought a car a couple days ago from Matthew M and it was a great experience. Matt was more than helpful in showing me all the features the car had to offer as well as solid company during the test drive. I got great service and care from other employees as well, nice to speak with friendly salesmen, even if they weren't selling me the car. I feel like my my car buying experience was honest, clear and straight forward, and I have Matt and everyone at C. Lexus thank for that. Thanks again, I'll see ya'll next time More

Liar; accident car sold!!! Stay away!!!! When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), the When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), they said the car was part of an accident and could not be traded in. It was surprising because they're the one who opened the issue but I never knew that since my purchase. I sent them multiple emails with 0 responses, and trying to reach their superiors proved to be a waste of effort. They could not help and support their customers; absolutely false sense of loyalty. They really need to consider their honesty, or else I'd otherwise stay away from here. I thought all Lexus dealers networks treated their customers with exceptional experience but this proved to be not the case with this dealership. I demand honesty. More

DONT WASTE YOUR TIME HERE, HORRIBLE CUSTOMER SERVICE Where do we start? The whole situation is just all wrong. I called, inquired And confirmed getting a replacement key. My car gets towed there and th Where do we start? The whole situation is just all wrong. I called, inquired And confirmed getting a replacement key. My car gets towed there and the price went from $300-400 to $675 to $1000 -$1200... WHY??..When questioned and after the back and forth the service advisor says he was misadvised. They were trying to SWINDLE ME. DO YOURSELF A FAVOR STAY AWAY FROM OAKLAND LEXUS More

Go somewhere eles............"bad Service Absolutely no respect from the Service and Service manager, they will ask you go other dealerships Location to do your service if you do not like thei Absolutely no respect from the Service and Service manager, they will ask you go other dealerships Location to do your service if you do not like their service and did not completed all works on your car. Also stepped on your own seat mat and made it very dirty. But I like recommend their sales dept. and they have the good service. Remember, do not go to their service dept. More

Failed to meet expectations ! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due ! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due to lack of leadership and accountability at this dealership. The sales transaction was no issue...it was the trade-in and finance areas which were a failure. I ordered my Lexus NX and traded in my Mercedes the same day. I was advised a check would be sent to me in 3 business days. Well it did not happen. I went back the following weekend to change the color of the vehicle. Found out my car was already "sold" and I still had no check for my car.. I handed them title the week before. They told me "the business office is backed up"...and where is this my problem? Fast forward...29 days later...the NX arrived and I picked it up and then I was handed the check...dated 23 days after the title was handed over... I asked for compensation for this mishap...NO ONE took ownership of the issue...painfully they gave me mud guards and winter floor mats... The finance office was a joke...no customer service or accountability to the situation. Not once "we messed up"...just our business office was backed up. Unreal...And this is Lexus dealer?.. Mercedes would have not done this at all! They say they are a Lexus Dealer ...not sure... After one month no one called me to check up or see if I needed help or see how the overall delivery process took place... Since no one from the dealership took any leadership I took the matter to Lexus Corporate to the office of Jeff Bracken to for resolution. I provided them with a 3 page letter will all the issues and examples of how bad they handled the situation from a customer service point of view. Lexus Corporate had the vehicle re-delivered at Lexus of Marin and provided me with an extended warranty, XM Service and other items good willed for the length of the lease. Lexus of Oakland did NOTHING. So sad...it took the fun / pleasure of buying a new car to painful situation. I will never coming back to this dealer again...Look at other options when buying a Lexus... Lexus prides themselves on "We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world--not just with the people who buy our vehicles, but the people in the communities around us." ...From their corporate website... I had an "exceptional failure" with this dealership...due to lack of accountability... More

Excellent sales staff I live in Palo Alto have been phone shopping all over calling several Lexus Dealership trying to get in touch with the new car manager to get the rock I live in Palo Alto have been phone shopping all over calling several Lexus Dealership trying to get in touch with the new car manager to get the rock bottom price. I called the dealer at Seramonte no call back. I called the Lexus dealer in Redwood City and left two messeges for the sales managers. No one returned my call. I guess they both have enough customers. I called Oakland Lexus they answered, didn't have to leave a messege. I spoke with Ahmed and he went over the GX I wanted and offered to even send someone to pick me up. Thats service ! I didn't take him up on his offer but I scheduled a time with him to come in. The whole transaction was simple and no games. I love my new GX and I sent my family member over to see him also and he purchased a RX350 a few days later. If you want a new Lexus see those guys at Oakland Lexus. More

Go somewhere eles......... Making long story short……. Absolutely no respect from the sale person and the manager, wasted almost six hours and wanted to walk away, but did not, Making long story short……. Absolutely no respect from the sale person and the manager, wasted almost six hours and wanted to walk away, but did not, because they were 10 minutes away from our home and have the car we’re looking for. 8 months when by, and brought the car in for 1st complementary free service after 8 months with 10k on the odometer. Four hours later they call us up and say the car is ready to pick up. When we got there, I immediately notice all they did was a quick car wash and nothing else was done on the car. The check list indicates that they did oil and filter change, tires rotate, air filer check…… and other xxxxxxxxx. How do I know? I left chalk marks on certain areas that they can’t avoid not touching it. I also losing one lug nut each from a front and a rear wheel that if they did rotate those tires, those two lug nuts should have been tightening again. I pointed out all the stuffs they checked off on their check-list which they did not perform right there and then, and show them the proof. I reported to the manager and also filed a complaint with Lexus head-quarter on this Lexus dealer. Just in case you might ask, yes I’m an auto mechanic myself, and I do all the maintenance on all of our cars, and this is NOT the first luxury car we own. More

awful! awful! awful! I found a car I was very interested in and emailed the internet manager at the dealership about it. I live far away, so email was my best method of t I found a car I was very interested in and emailed the internet manager at the dealership about it. I live far away, so email was my best method of trying to find out details about the car and whether the price was firm or negotiable. It was during this process that my contact flat out lied to me twice to get me to drive to the dealership. He was rude, dishonest, and had no respect for me or my time. When I tried to clarify the truth of the matter in email, he was sarcastic and lied even further. I am a very successful business woman who is acustom to communicating with difficult clients daily, and I have never been treated so poorly or had someone be so blatantly dishonest. I was ready to buy a car this weekend, but because of this experience, this dealership will NOT be getting my business. Beware- they will lie, cheat, and steal their way into your checkbook - I don't even trust what they are saying about the quality of their cars now. More