Coliseum Lexus of Oakland

The 1 star is only because the sales reps did their best to serve me ( Freddy & Sam ). But the Finance Manager Sayed Massoud took it all away within no time post CONTRACT SIGNING. I purchased a CPO RX 35 to serve me ( Freddy & Sam ). But the Finance Manager Sayed Massoud took it all away within no time post CONTRACT SIGNING. I purchased a CPO RX 350 from this dealership recently. I am writing this review for my worst experience from their employee SAYED MASSOUD (FINANCE MANAGER). Although I felt his behavior was unprofessional across the board, I was surprised when he made racist remarks right after completion of my transaction. All car dealers provide some basic facilities for buyers which even this dealership provides but I was denied those basics. Within 5 mins of signing the agreement I found out why. (Its because of the country I come from) 1. I Was denied a weeks time to make a small portion of down payment with my new credit card, I had made most of the down payment with other sources( I choose to make a down payment for $20K with only 3K balance) & the pending amount was guaranteed with my 1 weeks post dated check. 2. On asking for taking the delivery on valentines day with my wife 2 days after the signing the agreement, I was told I have to take the car that same night as there is some insurance issues post signing the agreement. 3. LAST BUT NOT THE LEAST JUST WITHIN 5 MINS OF SIGNING THE AGREEMENT I WAS REMINDED OF MY ORIGIN IN VERY POLITE TONE BUT WITH VERY HARSH WORDS.(THIS TRIGGERED EVERYTHING DOWNHILL) 4. I was also denied a car drop off by Sayed because I had come in my car & now with his selective imposed rule for me of immediate delivery how do I take both my cars back home being the only driver. That's when Freddy my sales rep stepped in & agreed to drop of my car at my residence the next day. The senior most management person after the owner for this dealership was made aware of all this & offered to cancel the contract with vehicle return option which was more like a pain for me & not someone who is at fault. A vehicle that I had already spend weeks looking for & finally liked to my best. On denying the need to return the vehicle he also generously offered a detailed car wash. On asking for a better substantial serious action so that no one else has to go thru this as it is Lexus Brand who we look at not the employee the management stopped responding back to me. Now this is one of my biggest purchases ever made & I feel very low to be having it done with this dealerships experience. I HOPE THE OWNER READS THIS & TAKES THE CORRECTIVE ACTIONS TO MAKE PEOPLE HAPPY ABOUT BUYING A LUXORIOUS CAR FROM A BRAND LIKE LEXUS. VERY UNHAPPY WITH THE DEALERSHIPS MANAGEMENT'S ACTION TO RECTIFY THE WRONG. More

HEALTH WARNING – Last week I took my car to Lexus of Oakland for service and they disinfected the interior of my car with 5 to 6 seconds of a heavy-duty electrostat – Last week I took my car to Lexus of Oakland for service and they disinfected the interior of my car with 5 to 6 seconds of a heavy-duty electrostatic spray. They neither asked for my permission nor gave me any notice ahead of time. When I asked what it was, I was told it was just disinfectant, but when I opened the door to check I was overwhelmed by the fumes and became violently ill after returning home. I have emailed the general manager three times over the past five days, explained what happened and asked for the name of the product they are using, but they have failed to respond. I just want to warn everybody that I’m concerned Lexus of Oakland is using a potentially toxic product inside everyone’s vehicles, that has not been approved by the EPA for use with COVID-19 and that whatever it is may be causing harm. More

Please ask for Anthony Huynh, Internet sales Manager Lexus of Oakland is my "go to" car dealer for last 2 yrs. Just got my 2nd cars from them . Anthony Huynh is the best! All of the staff there are OUTS Lexus of Oakland is my "go to" car dealer for last 2 yrs. Just got my 2nd cars from them . Anthony Huynh is the best! All of the staff there are OUTSTANDING!! Whenever I feel tempted to try out another car I can never find anyone with the sales, customer service and auto service that comes close to Lexus of Oakland. Truly legendary experience! More